Use Case: Operators can have drivers sell additional services at bus side, items that may not have been declared or booked at the time of the ticket sale. For example: extra baggage, blankets, bringing a pet carrier on board.

Configuration: Administration -> Scanning, go to "Scanner app sales" subheading

Make sure to update to the latest driver app to see the latest features.

Use Case: Drivers are able to see both the scheduled arrival and departure times for their trip

Make sure to update to the latest driver app to see the latest features.

A manifest with "Operations" status is not sellable in any channel, and can not have passengers moved to the trip (similar to "cancelled" status). The manifest cannot be set to "Operation" status if there are passengers booked on this manifest.

Use Case: Operators who need to move vehicles from one location to another, for logistical planning rather than passenger transport.

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Use Case: Ensure there are no omissions to schedule configurations for operating company and brand.

Configuration: Administration -> Sales Inventory -> Sales Operations, checkbox for "Operating company mandatory for schedules" and "Brand selection mandatory for schedules"

Use Case: Operators who prefer to follow their own ticket sequencing and format can opt to use this feature for continuity. Note that when this is enabled, all future tickets will start their numbering sequence and increase by 1 for each ticket issued in the system.

Configuration: Administration -> Sales Inventory -> Sales Operations, checkbox for "Allow operating companies to configure their own ticket numbers". Once enabled go to Administration -> Operating Companies, create an operating company and go to subheading "Sequences". Ensure all your schedules are assigned an operating company to use sequences correctly.

Use Case: Ensure drivers view the times in the app as per the stop location's local time

Make sure to update to the latest driver app to see the latest features.

Use Case: For operators who have configured open return tickets, allow your passengers to redeem the open return for a different origin and destination than was booked on the first leg. Ex: customer can book A -> D and then use the open return to redeem for a C -> B ticket. The value of the open return is paid against the cost of the return for whatever O&D.

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Contact support@betterez.com if you want this configured.

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Use Case: For trips with seatmaps that have multiple seat classes (ex: VIP seats, and standard seats), operators may want to only sell the "VIP" seats for longer distance trips only to maximize revenue. In this case, create two fare tables, one for VIP where O&D prices are set to only long distance combinations, and another fare table for standard seats with all O&D combinations. Passengers will not be able to book the VIP class seats for the short haul trips that were not priced in the VIP fare table.

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Configure your station longitude and latitude, with the ability to enter the google maps URL to pull the longitude and latitude automatically. These coordinates are then used to display the station location when looking at the back office routes and schedules.

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Use Case: For operators who run closer to commuter style services. Opt to enable standing passengers to sell additional tickets in excess of your seated capacity. This is only for back office sales channels, and in the trip results we display to capacities, one for seated and one for standing.

Configuration:...

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Configuration: Administration -> Product Lines, select the product and configure the days in advance sales setting for back office.

Use Case: …

Configuration:

Use Case: Customer may create multiple profiles over their purchase history. In Betterez you are able to select one profile as the parent, and merge all other profiles into the parent. All history and loyalty points are moved to the main parent profile.

Configuration: The setting is available in any customer details page, the button to “merge” will be at the top right. If this option is not available right now in your account, please reach out to support@betterez.com and request to enable the customer account merge feature.

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Use Case: Operators who want to allow drivers more autonomy where an incorrect ticket is scanned, the unredeem ticket option can be enabled in the scanning app.

Configuration: …

Make sure to update to the latest driver app to see the latest features.

Use Case: For operators who have drivers using the app over multiple days, our current settings will retain yesterday's date for the trips view. For operators who want to always default the trips view to today’s date, this configuration will ensure drivers are always looking at their current days trip.

Configuration: …

Make sure to update to the latest driver app to see the latest features.

Use Case: Drivers can now sell trips with seatmaps. The driver app will pull the latest pricing for the seat, including any seat fees when selling the ticket with the driver app.

Configuration: …

Make sure to update to the latest driver app to see the latest features.

Use Case: In each manifest details page, under “comments”, a note of the ticket number and movement is made. This applies to all tickets moved.

Use Case: Allow customers to obtain a voucher that is not limited to an origin and destination when redeeming the voucher.

Configuration: ….

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