Dashboard

The dashboard allows you to view a breakdown of your transactions, tickets, and journeys in addition to the tickets per channel. Similar to the previous iteration, you can view these quantities in a variety of date ranges: 12 months (annual), 12 weeks (quarter), 30 days (month), 7 days (week), today, and custom ranges. The bar graphs adapt to the selected duration - becoming more granular for shorter time frames i.e. will show by month for the annual selection and by day for the 30 day selection.

You can also filter tickets and journeys by product. Notice that across the top of the transactions and tickets graph, you see 3 metrics: Number of items sold in the selected duration, Total revenue collected in the selected duration, Average price per Ticket or per Transaction. For the Tickets per Channel chart, you will see the total revenue for each channel, for the selected duration, and product.

Refunds or cancellations are not considered in the totals shown in the dashboard.

See these images below to get an idea of the different graphs:

Considerations

For the tickets graph:

• The total amount of tickets shown include only "Paid" tickets.
• Tickets in other statuses won't be considered for totals shown in this graph.
• Flex pass purchases are considered in the ticket count and total revenue.
• Flex pass redemptions will create new tickets. This means that scanning a flex pass OR redeeming it in advance will add up a transaction and a ticket. However, since there is no payment associated to a redemption, the revenue will remain the same.
• Open ended tickets will also be counted as a ticket.

For the transactions graph:

• Different products such as parcels, paid in or paid out items, and more can be accounted for in the # of transactions shown.
• $0 transactions are also considered in the count.
• Refunds are NOT considered in the count or total calculation - please refer to the Transaction or payments report.