Time for IMS Changes to Reflect on Busbud

At Betterez, we work to ensure that all your schedule and configuration changes made in IMS are reflected on Busbud as accurately and efficiently as possible. However, depending on the type of update and system behavior (such as caching), the time it takes for changes to appear on Busbud may vary.

Below is a summary of standard propagation times to help set expectations and guide your planning.

IMS to Busbud – Population Time Overview

Notes and Recommendations

• These are standard timeframes based on system behavior and cache refresh cycles.
• While many changes are reflected faster, delays are possible if configuration is incomplete or if data (e.g., lat/longs) is missing.
• If you're planning schedule launches or updates, please plan ahead and allow time for propagation before the trip is expected to go live.

Reporting Missing or Delayed Data

If something appears to be missing from Busbud after the estimated time:

1. Share the exact trip search you performed on Busbud (a direct link works best).
2. Include any relevant screenshots of what's expected vs. what's visible.
3. Provide the schedule ID from IMS that should be appearing on Busbud.These are standard timeframes based on system behavior and cache refresh cycles.

This will help us troubleshoot faster and escalate the issue if necessary.

Need Help?

If you need urgent propagation of time-sensitive data (e.g., public holidays or service disruptions), or if you're unsure whether a change was applied correctly, don’t hesitate to reach out to our team at support@betterez.com.