The Time Zone is the time setting on which most configurations related to time within the account will initially be based.

Account Time Zone Configuration

To configure the account's time zone, follow this path: Admin > Account > Time and Date

Within the Time and Date section, select the desired time zone for the account in UTC format.

Additionally, the option Allow schedules to have different time zones enables schedules to be based on a time zone that is either the same as or different from the account's time zone.

Schedules with different time zones

Within the schedule settings, the Time Zone field includes the "Use time zone of first station" option, which allows the schedule to be based on the time zone of the first station in the itinerary instead of the account's time zone.

This configuration requires that the schedule times for each leg of the itinerary be based on the time zone of the first station.

Schedules with different time zones - Uses Cases

Case 1

In an account with a Time Zone set to UTC -4, the following stations are configured:

• Station A: UTC -5
• Station B: UTC -5
• Station C: UTC -4
• Station D: UTC -4

And the following schedule is set:

Schedule: Account Time Zone

• A → B (11:30 – 12:30)
• B → C (12:30 – 15:00)
• C → D (15:00 – 18:00)

When scheduling a trip from Station A to Station C, the system adjusts the departure time to 10:30 in the trip result.

This adjustment occurs because the departure time of 11:30 is set according to the account's time zone (UTC -4). However, Station A operates in UTC -5, which is one hour behind. As a result, when the system registers 11:30 UTC -4, the actual local time at Station A is 10:30 UTC -5.

The arrival time remains unchanged since Station C operates in UTC -4, aligning with the account’s configured time zone. Therefore, the trip result correctly maintains the arrival time at 15:00 UTC -4.

This time zone conversion ensures that departure and arrival times are accurately reflected in the local time of each station while maintaining consistency with the account’s time zone configuration.

Case 2

In an account with a Time Zone set to UTC -4, the following stations are configured:

Station A: UTC -5 Station B: UTC -5 Station C: UTC -4 Station D: UTC -4

And the following schedule is set:

Schedule: Time Zone of First Station

A ➜ B // 11:30 – 12:30 B ➜ C // 12:30 – 15:00 C ➜ D // 15:00 – 18:00

Account Configuration: Account Time Zone

By using the "Time Zone of First Station" option, the time zone of the first station in the schedule is set as the itinerary's time zone, as if that inherited time zone had been used to define the times for each segment of the trip.For example, in the shown scenario, the departure time is at 11:30, as the itinerary follows the UTC -5 time zone (inherited from the first station, Station A), and Station A is also set to this time zone. Following this schedule, although the arrival at Station C would be at 15:00 according to the itinerary, at Station C, which is in the UTC -4 time zone, the actual arrival time will be 16:00.

Case 3

In an account with a Time Zone set to UTC -4, the following stations are configured:

Station A: UTC -5 Station B: UTC -5 Station C: UTC -4 Station D: UTC -4

And the following schedule is set:

Schedule 1: Time Zone of First Station

A ➜ B // 11:30 – 12:30 B ➜ C // 12:30 – 15:00 C ➜ D // 15:00 – 18:00

Schedule 2: Time Zone of First Station

C ➜ D // 15:00 – 18:00

Account Configuration: Account Time Zone

Both travel results have the same origin and destination, but the time zone used for each itinerary is different. In the first case, the UTC -4 time zone is used, inherited from Station C. In the second case, the UTC -5 time zone is used, inherited from Station A.