Gift certificates

Purchase

Gift Certificates can be purchased via back office or websales if it is configured as such.

When a passenger wishes to purchase a gift certificate via back office the first step is to navigate to Sales -> Gift Certificates. Then, select the Gift certificate program customer wants to purchase and continue to the shopping cart.

Once the payment clears, a 24-digit Gift certificate code will be generated for use.

On the websales the client will select the product and will find a similar process.

Redeeming a Gift certificate

To redeem a gift certificate in the Betterez Backoffice app, the user would need to enter the entire 24 character Gift Certificate ID including the GC label as well, in the payment field. Since this is quite a long code, we recommend copying and pasting the digits when possible.

A smilar process is to be followed to redeem via websales.

A Gift certificate use can be tracked by searching the 24-digit gift certificate using the global search function to arrive at the Gift certificate details page.

A Gift Certificate is not cancellable or refundable.

Tickets that have been bought with a Gift Certificate, partial or full, can be cancellable, but not refundable. It means the value of the gift certificate is lost and cannot be used again.