Tickets report

Within the Tickets Report, you can select from a variety of filters to focus on the data you need. Filtering options include product, payment status, date ranges (purchase, ticket date, or updates), origin and destination, seat class, traveller card, and tickets belonging to a certain route or schedule. Once you select the data you would like to display, click Apply Filters to refresh the results.

Selecting a schedule

Schedule selection in the Tickets Report uses search instead of a long static list:

• Search for a schedule by typing its name, time, or exact ID.
• Results reflect the route or product you already selected, so the list stays relevant.
• Schedule IDs appear in the results to help distinguish similar schedules.
• Selecting a schedule automatically updates the route when appropriate.
• Your schedule selection carries over when you schedule a custom report.
• The custom report page provides the same schedule search when needed.

This creates a faster, clearer, and more consistent schedule-selection experience across the Tickets Report and custom reports.

There is a significant amount of data available in the Tickets Report. Use the gear icon to show or hide columns and choose the fields you want to view. Use the download button beside the gear icon to export either the page you are viewing, or all of the data that matches your filters and selected columns, as a CSV sent to the email address associated with your account.

When you open Schedule (custom report) from the report, your current filters and visible columns — including the selected schedule — are carried into the custom report setup so you do not need to reconfigure them.

Additionally, some fields open more detail when selected, such as the customer number, ticket number, transaction number, and related records (for example stations, routes, or products).

While in the web UI, you can also sort the information by clicking a column title, such as Ticket Date.