Page summary
Confirmation Email how it works
Betterez uses an automated email system to handle confirmations and notifications related to ticket transactions. However, certain conditions and system behaviors affect whether an email is sent.
Email Delivery for Users Logged into the Back Office
When a user is logged into the back office with an email that matches the transaction email (e.g., your_user@betterez.com), the system does not send a confirmation email with the PDF ticket. This is because the system identifies the user as the same person completing the transaction and assumes they can access the back office to retrieve the transaction details and ticket without needing an email confirmation.
Ticket Changes and Email Notifications
In the Sandbox environment, an email is sent when a ticket is changed, but not when it is moved to a different date.
Steps to Replicate:
- Log into the Sandbox environment.
- Sell a ticket.
- After receiving the confirmation email, change the ticket. An email is sent with the updated ticket.
- Move the updated ticket to another date. No email is sent for this action.
Auto-Send Email Configuration
An option to automatically send an email exists for refunds under Admin > Setup. However, there is no equivalent setting for ticket changes, and the existing refund option does not trigger emails for ticket modifications.
Email Delivery for Agency Purchases
Tickets purchased through agencies successfully trigger confirmation emails, a test using the Demo Peru agency confirmed that the confirmation email was sent correctly. Additionally, for BB, some test with SMB accounts and NE clients showed that no issue with confirmation for this channel exists.
Email Confirmation in Web Sales (WS)
Closing the sales confirmation page too quickly in Web Sales does not prevent the confirmation email from being sent. Tests across different email providers, including Outlook (Personal & Corporate) and Gmail (Personal & Corporate), confirmed that the email is received normally even when the page is closed immediately after purchase.