Special service requests report

The Special Requests report allows to view information related to any Special Services Requests (SSR) that were bought alongside a ticket. Usually, luggage fees or Insurance fees are included as a SSR.

To access your Special Requests Report, navigate to Intelligence -> Special Requests.

Once in the Special Requests report page, you can filter the data by Ticket creation date, Ticket departure date, or Special request code. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

You can use the gear icon to toggle different fields and select the data you would like to view. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

Additionally, there are fields that can be selected to see that field more detail, such as the ticket #, transaction #, and the manifest (Travel Date column)