Page summary
Transaction Details
This article describes the information contained in the details page on each transaction and tickets.
Ticket Status can be affected by payments, post-sales operations, redemptions, or time-based rules.
Transactions
Tickets
Details and UI
When a reservation ticket is purchased and the payment is completed in the platform, then you have an available ticket ready to use. The ticket details page has all the basic information on the ticket on the table on the left. You can also click on some parameters to navigate to other pages. For instance, clicking on the travel date will take you to the manifest where the ticket is located. You can access the agent's shift and the JP rule applied for this ticket's pricing as well.
Some fields, such as the section/row/seat from a ticket may be enabled depending on your account's configuration.
Actions from the UI
The right side buttons let you perform operations after the purchase. These buttons can be enabled or disabled using roles and permissions, so only the allowed collaborators have access to certain actions.
Other detail sections
Above transactions and ticket details, there are other sections that add mayor information according to the product type.
In case of Reservation products we have:
- TRANSACTION SUMMARY
- PAYMENTS INFORMATION
- TICKETS
- COMMENTS
For Parcels, we have one more section:
- PARCEL (tracking status)
Ticket Status
Payment related status
By default, a completed transaction generates paid tickets. This status lets you use the ticket while it is valid.
If your account uses some type of deferred payments, the tickets would be created with a "Watiting for payment" status. This will remain until the payment is completed or it expires. Status will be updated accordingly. While the ticket has a status different than "paid", no actions can be performed on the ticket.
Typically, payments are a commitment between the customer and the company, so payment should always be completed or expire. In the event you need to cancel the transaction within the process, we recommend completing the payment, then cancelling the ticket.
Redemption / Check in status
According to your Product Line configuration, you will have a number of redemptions available for use on each ticket. This number is shown in the "Uses" field. Redemption can be done from the Ticket details page, from the Manifest, or by scanning the QR code using the Driver's app.
Once the ticket is out of uses, operations will be greyed out, but all info will be available for later review.
Additionally, a ticket can be tagged as a "No Show" from the manifest. This option would be used to liberate the seat of a no-show passenger, so it can be sold later.
Once a ticket is tagged as a No show, the ticket is removed from the manifest and the Check in status will be updated. A ticket with this status can still be Moved, Changed or cancelled.
To "revive" the ticket, it needs to be changed to a different trip.
No show will affect current + future legs of a connecting trip. No show won’t affect past trips -info no show tickets appear in the comments section as “tickets that were removed from this manifest” -info On the ticket details, the link to the manifest will be disabled.
Ticket operation statuses
Some operations can add a "status" or "tag" to the ticket details page to be able to trace its operation history