Proration

How Proration works

When the you have the prorate option enabled, the amount to be refunded will be prorated among all the payment types used in the ticket and in previous tickets in cases where the ticket was changed.

Basically the prorate option tracks the different types of payments used.

Example: Without proration Client purchased a ticket and paid for the original ticket with several payment methods (cash, debit and credit). At the time of refunding the ticket system gets all the account's available payment methods to refund the total amount to whichever payment method you select.

With proration Same scenario but this time with prorate active. Even after a change is involved, at the time of refund, it would divide the refund between the payments methods used.

Proration tracks all payments. In the above case the client purchased a ticket with credit, debit and cash. Then made a change with an extra fee and paid this change again in cash.

This is reflected at time of doing a refund.

It divides the total amount into whatever percentages or the total amount were paid with the different payment methods.