Configuration

Step 1: Enable in Setup

1. Go to Administration > Setup
   
2. Enable Allow standing passenger (Backoffice only) checkbox.



3. Choose one of two modes:
   
   • Add standing passenger manually: permits adding standing passengers at any time, regardless of seat availability.
     
     
     
   • Add standing passenger automatically: only adds standing passengers when no seats remain.

         <br><img src="/images/backoffice/standing_passenger-05-09-2025-004.png" style="border: 1px solid blue; width: 100%; height: auto; display: block; margin: 0;" alt="Add New Modifier" /><br>
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This feature is available in Backoffice only.

Step 2: Define in Schedule

1. Open the Schedule for the desired trip.
2. Under Seating and capacity, select the Seatmap.
3. Enter the number of standing passengers to allow.
   
   
4. Save your changes to apply the new capacity.

Sales‑Flow Behavior

When an user performs a trip search, the Available column will display both seat and standing capacity together, for example 8+2.

In manual mode, clicking Next button always enables the Standing button to add standing passengers.

In automatic mode, the Standing button only appears if no seats remain. If neither a seat nor standing is selected and the agent clicks “Next,” an error message prompts them to choose a valid option.

The Standing Passenger feature can only be used with the new simplified sales flow.

Manifest & Ticket Visibility

Until a sale or status change occurs, the manifest shows only the original seat capacity without standing passengers.

Once a standing ticket is sold, standing passengers appear in a separate Standing Passengers section of the manifest.

In the ticket details, the Seat field displays Standing.

Ticket‑Change Flexibility

A standing ticket can be exchanged for:

• Another standing ticket.
• A regular ticket with an assigned seat.