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Payments report

The payments report can be specially useful when troubleshooting failed online payments. You can see the failed or pending payments by including "All" in the Payment Status and Transaction Status filters. By also activating all the fields with the gear icon, you will be able to see the AVS code, the CVD code, and the CC response code. In this way, you can tell your customers the reason why their payment might have been rejected. This can also be useful to determine if the AVS whitelist configured for your account is correct or it should be changed to be less/more strict.

paymentsreportsAVSonline-payments

Make a purchase with Square

If the system starts a payment but the Square terminal doesn't ask for the payment information this can mean several things. Usually is that the computer is associated to a different Terminal or that the Terminal code used to login into a terminal have expired or have been deleted from Square.

paymentssquaresquare_terminal

Bundle redeemable item

When a bundle is purchased, the client will always receive a ticket confirmation that will have all of the redeemable item codes on the pdf that arrives to the client email. The number of codes on the pdf depend on how the bundle is configured for sale.

Using the scanner app

A redemption can be made by scanning a code or reading an NFC tag, in both cases the app must be in scanning mode, being in scanning mode implies all the requirements to redeem are satisfied. Redemption by NFC is only available for Passes.

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Products - parcels

Betterez offers three possible pricing schemas for products of the parcel family, Distance by postal code, Distance by google maps and Zone pricing.

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Scanner app changelog 4.x.x

If a ticket/pass/fallback code is scanned and the trip and station are not selected then the app will redirect the user to the select trip view so that the trip and the station can be selected before redeeming the ticket/pass/fallbackCode. This will always happen at the beginning of the scan session after login, immediately after the first ticket/pass/fallback code scan as no trip was selected before.

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Using promo codes

  • Our promo code setup is designed to respect the lowest hierarchy rule (i.e. Product -> Type -> Route) first within the list of constraints. For example: if a customer configures the promo to be of type 'Roundtrip', but also to apply for a specific route, then the discount will only apply to the leg of the journey that is within the designated route (when choosing a round-trip transaction) rather than applying to both legs. This is because the return leg is part of a different route, and therefore a new promo rule needs to be created to discount both legs.
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Fare type validation

Field validation - Enter the code that was created using the Regex conventions. Ex. ^STGEO[0-9]{2}[a-z]{3}$

Refunds

Note: For the moment, the system does not send the pdf of the voucher attached to the cancellation confirmation, so the agent must enter the code and send or print it, in order to identify the Voucher ID on the transaction details, is the one that says “Auth. Code” and star con capital letters VC.

Refunds

Transaction summary

Once in the Transaction Summary report page, you can filter the data by Payment type, Agency, date, Authentication code, or Shift Location. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

transactionsreports

Payments online refunds

  • Remember, you will need the credit card number, CCV/CVC code and expiration date, to process the refund Once, you enter this, click 'Complete Refund' and you will get a message, highlighted in green near the top of the page, saying that the refund was processed successfully.

Transaction report

Once in the Transactions report page, you can filter the data by payment type, agency, transaction date, Auth code, Status, or Shift location. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

transactionsreports

Parcel scanning

  • Next, go to the Betterez app, and log in with your account credentials. You'll see a barcode reader like the image shown below, with a red line through the middle.

Search box

You can search Transactions by the authorization code or the reference number of one of the payments in the transaction as well. To do so use the 'ac:' or 'rn:' prefix to indicate what you are trying to search for.

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Websales

Keep in mind these changes might be affected by future code updates and would require some eventual maintenance.

websales

Flexpass

The Flexpass can also be redeemed for a reservation in the moment prior to boarding by having the driver or scanner operator directly scan the Flexpax ticket QR code. Once scanned, the one use has been redeemed and the passenger details associated with the Flexpass will populate the passenger manifest.

monthly passdaily passpass productflexpassmulti-pass

Account setup

During the booking flow promotions need to be entered manually. This is perfect for websales where you want to make sure people enter promo codes they are aware off. Sometimes in backoffice can be cumbersome, specially if you use promo codes to provide preferential pricing to certain passengers.

currencytaxespricinglocalization

Productos - reservas

La configuración Mostrar enlace de lista de espera funciona en combinación con la anterior (Mostrar viajes agotados) y mostrará un enlace que permitirá al usuario ingresar información para una [lista de espera](/content /operaciones/600_wait_list#) respecto a los viajes que al momento de la búsqueda se encuentran marcados como <code>Agotados.

productosreservasprecios de viajeretorno abierto

Inicio de sesión único

Propiedad de identificación única de CAS Esta propiedad es obligatoria y debe asignar una propiedad dentro de la carga útil <code><atributos> de una respuesta CAS exitosa que identifique de manera única a un cliente. Asignaremos esta propiedad a un registro de cliente de Betterez como una identificación externa y se utilizará para asignar entre sus usuarios y los registros internos de clientes de Betterez.

ventas web

Compañías

Si utiliza Excel, asegúrese de guardar la plantilla como un archivo csv y de que está utilizando la codificación adecuada para su idioma (utf-8). De lo contrario, los acentos y caracteres especiales se perderán al guardar el archivo. No se admite utf-8 con BOM.

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