• Enable the setting from here: admin/sales-inventory/operation-settings. "Enable the assignment of manual ticket sequences to users"

Navigate to Sales.

The Sales inventory section contains all the areas and settings used to prepare the offert(s).

Use Case: Operators can have drivers sell additional services at bus side, items that may not have been declared or booked at the time of the ticket sale. For example: extra baggage, blankets, bringing a pet carrier on board.

Configuration: Administration -> Scanning, go to "Scanner app sales" subheading

Make sure to update to the latest driver app to see the latest features.

You may define if an item can be attached to a reservation ticket or during the sales process (applicable in the simplified sales flow).

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

If you're setting up a Referenced payment meant to work in websales, make sure you enable the option in Admin > Setup.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

In this section enter the name, descriptions and icon that will be used to display the product in the product selection page during the sales process, as well as the order in which the product will be displayed in the page.

Navigate to admin>payments scroll to find the square payment type and click in the name. You can find more information about the 'square_terminal' method in the sales flow article

This feature will allow the operator to configure, by channel, the length of time that a seat is placed on hold during the sales flow.

Within the Betterez platform, operators have the ability to track sales activity at each station where they have a ticket booth using the shift feature.

This feature is only available for the new, simplified sales flow.

In addition to having a product to sell, it is also necessary to configure the forms of payment that you wish to accept at both the back office and websales sales channels.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Navigate to admin>payments scroll to find the payment having deferred_payment as its provider and click in the name. You can find more information about the 'pay on delivery' method in the sales flow article.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Navigate to admin>payments scroll to find the mit_santander payment type and click in the name. You can find more information about the 'mit_santander' method in the sales flow article.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Navigate to admin>payments scroll to find the lane_3000 payment type and click in the name. You can find more information about the 'pay on delivery' method in the sales flow article.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Navigate to admin>payments scroll to find the cardpointe payment type and click in the name. You can find more information about the Cardpointe 'online credit' method in the sales flow article.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

In this section enter the name, descriptions and icon that will be used to display the product in the product selection page during the sales process, as well as the order in which the product will be displayed in the page.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

Navigate to admin>payments scroll to find the cardpointe_terminal payment type and click in the name. You can find more information about the Cardpointe 'cardpointe terminal' method in the sales flow article.

Enabled If checked, this payment method will be available for those sales flow channels it'll be configured.

• The product has to accept the early seat selection in its sales flow.

In this section provide a name for the bundle in all the supported language for the account. This name will be displayed in the sales flow and the printed bundles as well as in the reports.

These redeemable items can be redeemed in the backoffice sales channel, via the online websales channel or with the scanner app (v7.15.2 or higher).

Trip departure time offset: This value apply when the sale is made near of the trip departure time and override partially maximum waiting time behaviour.
If the sale is made between trip departure minus this offset, the expiration time will be set from that moment plus the offset. This feature set a time window where the system extends the expiration time beyond the trip departure. Also, it allow made sales after trip departure.
The next image shows two sales made within of time window.

If you have prices in the MP fare table for a specific route, with or without MP modifiers, and a JP rule for it; the price taken for sales will be the one from the JP schema.

By checking all checkboxes, the promotion would be available in Back-End, Agency Back End, Web sales and Agency Web sales.

These payment will not be available in the websales application regardless of the state of this flag.

Cutoff time: Enter the time (in minutes) that you would like to cut off sales of this service prior to the departure of the schedule.

The Standing Passenger feature can only be used with the new simplified sales flow.

• /sales-change (crear) habilita el cambio

The second form is to go to the schedules page directly using the Admin > Sales inventory > Schedules menu.

Para el segundo caso de uso, debe habilitar el grupo de estación ** Uso para elegir la configuración de O&D ** en [Configuración del producto] (/Content/Admin/316_Products_Reservation#Sales-Flow)

This fare type can be available for sales in back office, in agency back office, for sales in the websales portal or in agency websales portal.

In order to purchase a flex pass there first must exist a flexpass payment type as well as a flexpass product in your account. Once created, the flexpass can be made available for purchase in the backoffice, agency backoffice, websales, and/or agency websales sales channels.

Loans is a payment feature that will allow you to provide "pay on delivery" or "collect" services to your customers. This is also often used for a pre-reservation flow for ticket sales.

In this section enter the name, descriptions and icon that will be used to display the product in the product selection page during the sales process, as well as the order in which the product will be displayed in the page.

This can be confusing during the booking flow but is useful to block further sales in a manifest, just change the capacity to the 0.

There are 4 channels for the Booking Session Grace Period/Timer (holding time) in order: back office, back office agency, web sales and web sales agency. This sets a user's seat selection holding time during which another customer who is looking at the EXACT same schedule and seatmap would not be able to click the seat that has already been selected by that user. This is updated real time, as one user selects and deselects in the seatmap page, another customer can see the seatmap availability change.

Once the Sales configuration is ready, you can sell from the app by tapping on the current station and selecting "Sell tickets from here".

What we need now is to have an item associate to that paid in product. If we go to Admin -> Items and edit one of them, we'll notice the Type field will show the different options of Paid in products. We need to choose one of them. But that's not the only setting required, since we need to turn the Attach to Ticket flag ON and doing so we'll have the chance to set a Product related from a list of Reservation products in order to get it working along the simplified sales flow:

You can access the Operation settings page in the Admin -> Sales inventory -> Operation settings menu.

Closing the sales confirmation page too quickly in Web Sales does not prevent the confirmation email from being sent. Tests across different email providers, including Outlook (Personal & Corporate) and Gmail (Personal & Corporate), confirmed that the email is received normally even when the page is closed immediately after purchase.

In this section enter the name, descriptions and icon that will be used to display the product in the product selection page during the sales process, as well as the order in which the product will be displayed in the page.

In this section enter the name, descriptions and icon that will be used to display the product in the product selection page during the sales process, as well as the order in which the product will be displayed in the page.

In order to purchase a flex pass there first must exist a flexpass payment type as well as a flexpass product in your account. Once created, the flexpass can be made available for purchase in the backoffice, agency backoffice, websales, and/or agency websales sales channels.

To create a Seat map navigate to Admin > Sales operations -> Seatmap

The same web sales cutoff rules that were set up for your product lines will apply for self service change, meaning that your customers will be affected by these cutoff times when attempting a change. If you set the web sales cutoff time to 1440 minutes (24 hours), your customers cannot change their ticket within 24 hours of their trip and cannot change a future ticket to a trip traveling in the next 24 hours.

Leaving a value empty will result in no sales possible between those two O & D's for that product. If you want to set a Zero value, you should enter "0"

The product mapping allows you to select for which common consumer and provider product sales can be made. Only available for reservation and ticket product families. It is possible to select more than one.

Betterez web sales platform is setup with a shopping cart tool, that allows customers to efficiently purchase multiple trips.

• Channels: By back-office, agency back-office, websales, and agency websales pricing rules.

The same line will appear towards the end of a websales purchase.

Capture information during the sales flow: If enabled the user will be presented with the check-in information field to be filed during the sales flow for each passenger, if any of the schedules in the trip requires check-in. This property can be selected only if the account enables check in for selected trips.

First access the web sales window and select the service you want to apply the gift certificate to. In this example we will reserve a ticket. Enter the origin, destination, and type of fare. Select the desired trip. Enter the passenger's details and any additional services they require. Review the details of the trip and press the checkout button.

Shift Locations Select the shift locations which will be available for the user to open a shift for the sales flow. Only into the selected locations, user will be able to open it. By default, "All" option is set, so that all options will be available, included the new created stations.

First, navigate to Administration -> Sales Inventory -> Schedules and select the the schedule that you would like to assign the brand to.

To create a new version Seatmap navigate to Admin > Sales operations -> Seatmap

Gift certificates are multi-use promotional tools, where operators can assign a discounted value from various base fares. Once enabled your organization will be able to sell gift certificates to your customers through the backoffice app as well as through your websales app.

• Web Sales Registrations: In cases where a customer registers on the website without making a purchase, a separate record may be generated for that customer. This record will appear in the customer report but will not be associated with any sales activity.

Once administrators or agents log into Betterez to purchase a ticket via the back end sales portal by using their login email in customer information field, they won't receive the purchase confirmation email as they can check and download it at any time in Betterez platform.

Web sales (On-line): If =true, the flex pass can be sold in websales channels.

• Go to Admin > Sales inventory > Routes

Once enabled, the brand logo will appear on the upper-left corner of each schedule in backoffice as well as websales as shown on images below.

• We introduced seat selection capability on the already existing sales flow. At the moment the app supports traditional seatmaps only (i.e the new version of seatmaps is not supported yet).

• If the account works with a "vlookup" for bringing the passenger information on the sales flow, this doesn't have to match the customer information to validate the voucher, as mentioned before.

First, navigate to the Admin > Sales inventory > Routes. Next, select the Route that contains the schedule to which you would like to associate the operating company. Finally, go to the Operating Company drop down menu and select and click Save

please make sure that ALL payment methods are available to refund. These should be enabled for the sales channel.

Mandatory customer phone If checked, entering a phone number is obligatory in sales flow.

Leaving a value empty will result in no sales possible between those two O & D's for that product. If you want to set a Zero value, you should enter "0"

• By clicking the checkbox configured in section one of the loyalty program configuration in the back office sales flow as pictured below.

The redemptions report allows to view information related to any tickets bought using redeemable items through any of your sales channels. This includes products like ticket bundles and flex passes.

In order to report on sales by travel agency, perform the following:

The Promos report allows to view information related to any tickets bought using promo discounts through any of your sales channels.

You can access the Segments information page in the Admin -> Sales inventory -> Segments information menu.

The Transactions Report lets you access a great deal of useful information pertaining to the financial transactions that have been done through all of your sales channels, using any payment method. This also includes the use of redeemable items when creating a ticket.

The Fees report allows to view information related to any fees that are enabled in your account and that were applied through any of your sales channels.

You will need to enter a name in each of the languages enabled for your account. This is the name that will be used in the sales page and in the waybill as well that in reports and parcel details page.

Operators can now choose the specific trips to hide from the backoffice or websales trips results page. To do this, you need to go to Sales to search the trip that want to hide and click on the filter this trip on the upper right of the trip result.

The Items report allows to view information related to any paid-in or paid-out transactions that were done through any of your sales channels.

Betterez's back office sales platform is setup with a shopping cart tool, that allows you to efficiently purchase multiple trips.

When a customer confirms membership to part of a special group to which special pricing applies, the back office agent can use hide their fare type behind a combo box in order find the special fare agreement before requesting ID and continuing through the sales flow to purchase a reservation product.

Una vez completada y cargada, podrá utilizar esta nueva forma de pago para cualquier [nueva transacción] (../sales/909_paids_inperson_pay_on_account).

In the Parcel's Sales Flow it is important to use the complete address information for it to work correctly. This includes Street, City, Country, Province and Postal Code.

Enter the shift zones, sales channels and shift locations targeted by this rule.

The use of the operation messages feature will help communicate service disruptions/cancellations in a particular area to customers (via websales) and back-office users alike purchasing a reservation product or redeeming a flex-pass for a reservation.

• Dynamic forms are only available in Backoffice and through APIs. (not available in vanilla websales)

Ticket Status can be affected by payments, post-sales operations, redemptions, or time-based rules.

To begin, navigate to Administration -> Sales Inventory -> Routes and select the route in which you wish to adjust the price.

The Payments report allows to view information related to any transactions done through any of your sales channels. The way the information is displayed makes it easier to identify any group of transactions that may have some issue with the payments, or get information by shift location to be able to evaluate specific agencies.

To create a route, navigate to Admin -> Sales inventory -> Routes and select +Add New.

With Betterez, you can use a card reader to fill the information of the passengers in the sales process.

If you edit an existing station's name, the change will flow through to all the Routes, Schedules, and Fares already set up. Editing a Station name will also reset the Filtered Trips. This means that all Filtered Trips will show up both in the Backoffice and Web Sales, which is why we recommend not changing a Station name after trips have been filtered out.

When a Flexpass is configured to be "redeemed in advance, " customers can enter the sales flow to reserve a seat before their trip and "pay" using their flex pass. Tickets that were generated from a flexpass redemption can be changed or cancelled to free seats. However, the system will not grant any credit for the change operation to prevent fraud.

Además de tener un producto para vender, también es necesario configurar las formas de pago que desea aceptar tanto en el canal de venta back office como en websales.

In this section you will be able to do more specific configuration such as certain behaviour during the sales flow, custom message for no found trips, allowing the account to change tickets to lower fare, analytics and more.

Go to /sales select a product to test a purchase and proceed to the shopping cart.

After you choose them, click on Find trips, and a list of available trips will be shown, similar to the sales flow. You can click on the Details on the right to see information about each trip. Select one and click Move.

Go to /sales select a product to test a purchase and proceed to the shopping cart.

Go to /sales select a product to test a purchase and proceed to the shopping cart.

Go to /sales select a product to test a purchase and proceed to the shopping cart.

Vaya a /Sales Seleccione un producto para probar una compra y proceda al carrito de compras.

ⓘ info: para ingresar valores en la tabla de distancia de impuestos transversales, solo se aceptan números enteros. Si sus datos contienen decimales (por ejemplo, 101.2, 204.3, 2302.5), se recomienda multiplicar por 10, 100 o el factor apropiado, de modo que el punto decimal se elimine (por ejemplo, 101.2 se ingresaría como 1012). Esta conversión garantiza la interpretación y el procesamiento correctos de los datos en la tabla. Además, los valores ingresados ​​se pueden representar en millas, kilómetros o cualquier medida que se requiera.

Go to /sales select a product to test a purchase and proceed to the shopping cart.

• Sales only: If active, users who access through that machine will only be able to sell and will not be able to access other functionalities that depend on their role. Ask support in order to know the specific permissions.

This will allow you to track usage of the websales application via Facebook tracking and track conversions from Facebook links.

You can configure certain aspects of the websales application from Administration / Web Sales