• To unredeem tickets that are already expired, you will need to enable the "Create/modify tickets in past dates" option under Admin > Setup.

• /tickets/refunds

Within the Tickets Report, you can select from a variety of filters to select the data that you are interesting in seeing. As shown below, some of the filtering options available include filtering by product, payment status, date range from purchase, ticket date, or updates, and tickets belonging to a certain schedule or route. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

Seleccione la empresa operadora. Si no se selecciona ninguna, se imprimirá la empresa operadora predeterminada en los tickets de algunas de las plantillas.

Select the operating company. If non is selected the default operating company will be printed in tickets in some of the templates.

On roundtrip tickets, we can also change the return date.

After checking out we'll have not only the three different tickets in the shopping cart, which were created with the proper trip for the different passengers, but also notice two extra items having the information of the associated ticket and passenger, belonging to the paid in items purchased:

Luego de aceptar la compra veremos que en el carro de compras, además de los tres tickets que fueron creados en función de los viajes de los distintos pasajeros, encontraremos dos items adicionales, asociados al producto pagado, y que contienen la información de los respectivos tickets asociados y de los pasajeros a los que pertenecen:

Transaction numbers refer to a financial transaction, of which multiple tickets may be associated. If a passenger purchased 3 tickets and paid for them all at once, 1 transaction number, and 3 ticket numbers would be created.

Not all tickets may be eligible for a refund. For example, non-refundable tickets or discounted tickets may have different refund policies than regular tickets.

For negative cutoff times, where you can sell tickets past the departure time, the price applied will be the same as ADVANCE PURCHASE FROM = 0.

This article describes the information contained in the details page on each transaction and tickets.

Los tickets vencidos no deben cambiarse a menos que el tiempo de corte establecido sea negativo. Los tiempos de corte se pueden administrar desde las propiedades de la línea de productos (Cutoffs)

Supported products: Reservations, Open Tickets, Flex Passes, External Passes and Redeemable Items.

If you need to Move tickets to a different O&D with no fees or extra charges, you can use the Unrestricted Move function. To enable it, please contact Betterez Support.

By default PDF for tickets and transactions use an A4 size paper.

You will see the manifest name, the departure time, the date for the manifest the current capacity, the maximum load and how many tickets have been redeemed in the manifest.

Estas opciones permitirán escanear tickets abiertos para el O&D inverso. El canje cruzado de productos debe estar habilitado.

State/Prov: Choose the state/province you would like to apply this tax (Please note once the State/Province in the station details is changed or stop matching the value in taxes you will need to re-select the new State/Province from the tax field as well, otherwise, there will be no taxes applied to the tickets)

We also fixed the passenger data in Tickets created from Monthly Passes.

And you can have different cut off times for new sales and tickets changes

This setting is needed if you want to redeem/unredeem tickets from past trips. Also, refunding expired tickets is only possible with this option enabled.

• Al configurar una “cantidad válida de usos”, el sistema cuenta la cantidad de veces que se aplica un código promocional al carrito de compras, que es la misma que la cantidad de transacciones en las que se ingresó la promoción. Esto es independiente de la cantidad de tickets, y podría haber más de un ticket por transacción.

To run the manual synchronization go to the app menu -> Synchronize -> and press the Manual sync button. Once it finishes a notification will be shown in the screen. The notification shows the last time synchronization ran and also the number of tickets that were uploaded and downloaded, these numbers are cumulative and will be reset if you close the notification by pressing on the x.

Esta característica permite mover todos los tickets de un manifiesto a otro, sin tener que hacerlo uno por uno.

• Max Quantity: The number entered in this field will be the maxiumum number of tickets of this fare type that can be sold in one transaction.

Assuming the Network agency is already configured for selling tickets (please check our article on how to create a new agency ), we will describe the general credit limits flow.

For majority of the tickets sold, the work flow is straight forward: A ticket is generated when a transaction is successful. Paid transaction total equals paid ticket amount. Similarly when a gift certificate or a paid in item is created, a paid transaction is generated, and the transaction total equals to the amount paid for the gift certificate.

This option will allow to redeem tickets of all the products associated with a given trip. For example, if we have a reservation product associated to a given trip and we also have a ticket product associated to it then we will be able to redeem the tickets related to the ticket product.

If the origin or destination station is an airport after the trip search you get to a screen where you need to select the Terminal and the airline. This will allow the app to sort tickets per terminal for the driver.

In order to give an accurate insight on no-show's, the operator/driver has to be actively redeeming the tickets via online manifest or the driver scanning app.

• The user (driver) must be assigned to the manifest where he was selling the tickets.

The dashboard allows you to view a breakdown of your transactions, tickets, and journeys in addition to the tickets per channel. Similar to the previous iteration, you can view these quantities in a variety of date ranges: 12 months (annual), 12 weeks (quarter), 30 days (month), 7 days (week), today, and custom ranges. The bar graphs adapt to the selected duration - becoming more granular for shorter time frames i.e. will show by month for the annual selection and by day for the 30 day selection.

• Tickets per manifest: By range of tickets per manifest.

• Habilite la configuración desde aquí: administrador/inventario-de-ventas/configuración-de-operación. "Habilitar la asignación de secuencias de tickets manuales a los usuarios"

Consider that transaction numbers refer to a financial transaction, of which multiple tickets may be associated. If a passenger purchased 3 tickets and paid for them all at once, 1 transaction number, and 3 ticket numbers would be created.

Once on the cancellation screen you can decide if you will refund the whole amount of the flexpass or charge a penalty depending if the flexpass has been already redeemed for tickets or any other consideration.

A new customer is automatically created every time there is a unique combination of name and email at the time a customer purchases a ticket and it picks the information of the payment screen. The customer wont be the passenger (the person travelling) but the person actually paying for the tickets. In most cases this is the same person but it can change when a person is purchasing a ticket for another person or when there are more than one passengers in one transaction.

The Operation settings contains settings that affect different operational areas, how routes or schedules are create, manual tickets for users, etc.

Any tickets booked should be moved or changed before disabling the route. The schedules related to this route will no longer appear in the 5 day outlook, so it will be hard to detect pending tickets after disabling it.

Imagine a customer purchasing three round trip tickets for himself and 2 friends, so it’s 3 total passengers:

Para ejecutar la sincronización manual, vaya al menú de la aplicación -> Sincronizar -> y presione el botón Sincronización manual. Una vez que termine, se mostrará una notificación en la pantalla. La notificación muestra la última vez que se ejecutó la sincronización y también la cantidad de tickets que se cargaron y descargaron, estos números son acumulativos y se restablecerán si cierra la notificación presionando la x.

When the you have the prorate option enabled, the amount to be refunded will be prorated among all the payment types used in the ticket and in previous tickets in cases where the ticket was changed.

The Segments information contains settings the information that will be used to add travel time and travel distances to the tickets. This information is used to generate schedules and to set the information in the ticket for the tickets report.

Dentro del Informe de tickets, puede seleccionar entre una variedad de filtros para seleccionar los datos que le interesa ver. Como se muestra a continuación, algunas de las opciones de filtrado disponibles incluyen filtrado por producto, estado de pago, rango de fechas desde la compra, fecha del boleto o actualizaciones, y boletos que pertenecen a un determinado horario o ruta. Una vez que seleccione los datos que desea mostrar, haga clic en el botón "Aplicar filtros" para mostrar los datos.

If a notification text is modified and the notification hasnt been sent yet, all tickets (purchased before the modification took place and those new tickets purchased after) will receive the updated notification.

Transactions may contain various tickets and other charges implied on a single transaction counting as 1.

If the station you are trying to remove has tickets sold in it, it wont allow you to delete it. It will show a message "The schedule can't be updated, it has existing tickets associated with it"

Also note that if users need to reset the cart, they simply need to click the 'Empty cart' button, and then click 'Continue Shopping'. This will redirect to the main booking page, and customers can start purchasing new tickets.

• Downloaded tickets total message when there is a download for multiple products. offline mode

During the purchase flow the customer will be asked to select an airline when purchasing tickets from or to an Airport station, and the terminal will be used to group the tickets in the manifest to provide more information to your drivers.

• When configuring a “valid amount of uses”, the system counts the number of times a promo code is applied to the shopping cart, which is the same as the number of transactions where the promo was entered. This is separate from the number of tickets, and there could be more than one ticket per transaction.

Auto redeem tickets for no check-in stations when closing check-in: If enabled, then all tickets will be automatically redeemed after the check in is closed.

The redemptions report allows to view information related to any tickets bought using redeemable items through any of your sales channels. This includes products like ticket bundles and flex passes.

The Promos report allows to view information related to any tickets bought using promo discounts through any of your sales channels.

La Información de segmentos contiene configuraciones de la información que se utilizará para agregar el tiempo de viaje y las distancias de viaje a los boletos. Esta información se utiliza para generar horarios y configurar la información en el ticket para el informe de tickets.

Then you need to select the Product, Week, Route, Schedule and if you want to filter by label (if you use labels for tickets) or just all tickets.

Scrolling down within this view allows the user to click on different tabs to display historical transaction information as it pertains to actual transactions, unique tickets, refunds, redemptions, and loyalty points movements.

• /tickets/refunds

Any tickets booked should be moved or changed before disabling the route. The schedules related to this route will no longer appear in the 5DO, so it will be hard to detect pending tickets after disabling it.

If you want the consumer to be able to change tickets or provide some kind of customer service, you may want to grant access to more information.

Canjear boletos automáticamente para estaciones sin check-in al cerrar el check-in: Si está habilitado, entonces todos los tickets serán canjeados automáticamente luego de que el check in se haya cerrado.

You will need to provide a Company name for the agency; this name will be displayed in some reports and tickets, as well as the agencies list in the Agencies tab. Make sure this is a name that will be representative and will allow you to easily identify the agency.

En caso se requiera bloquear la opcion para realizar Unredeem a los tickets, se debe modificar el rol del usuario seleccionando solo las capacidades Create and Read de la ruta /tickets/redeem.

You can configure Print templates overrides to use different printers for different print templates configurations. This is useful when you have different printers for different types of tickets or documents.

Changeable If checked, tickets purchased with this method of payment will be changeable.

In this section you will be able to do more specific configuration such as certain behaviour during the sales flow, custom message for no found trips, allowing the account to change tickets to lower fare, analytics and more.

By Clicking on any one of the squares, you can access the manifest in order to redeem or unredeem tickets, manually add capacity to a specific schedule, or learn about any specific SSRs related to a manifest.

If prices can't be added we will check in the fare tables for the point to point prices and for a Market price modifier and apply those modifiers to each of the individual tickets in the trip.

• Tickets report

Deberá proporcionar un Nombre de empresa para la agencia; este nombre se mostrará en algunos informes y tickets, así como en la lista de agencias en la pestaña Agencias. Asegúrese de que sea un nombre que sea representativo y le permita identificar fácilmente la agencia.

When continuing through the Betterez purchase flow and upon arriving to the Passenger details screen, the user will have the option to use the Copy information button to copy down the information of the first passenger to the rest of the passengers with tickets in the transaction.

Se corrigieron errores en las ventanas emergentes al escanear tickets y tenemos varias advertencias debido a diferentes validaciones.

There are three areas that require configuration before the account is able to sell tickets and display prices in a currency other than the base currency of the account:

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Tickets that have been bought with a Gift Certificate, partial or full, can be cancellable, but not refundable. It means the value of the gift certificate is lost and cannot be used again.

Changeable If checked, tickets purchased with this method of payment will be changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Tenga en cuenta que los números de transacción se refieren a una transacción financiera, a la que se pueden asociar varios tickets. Si un pasajero compró 3 boletos y los pagó todos a la vez, se creará 1 número de transacción y 3 números de boleto.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

In the example, we put a 5% discount on tickets from San Jose to Quepos. In this example, the price was set at $20 and therefore, the price returned should be $20 - $1 = $19.

Save extra user input - If you check this box, the system will automatically save the information entered in the Validation box. You can access this information later through the Tickets Report, in the Extra Field, as shown below.

Guardar entrada adicional del usuario: si marca esta casilla, el sistema guardará automáticamente la información ingresada en el cuadro Validación. Puede acceder a esta información más adelante a través del Informe de Tickets, en el Campo Extra, como se muestra a continuación.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

This is useful when you have different printers for different types of tickets or documents.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

• The information from Dynamic forms can be printed in tickets or receipts by programming the printing templates accordingly.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

• ReferenceId: the transactionId related to the operation. You can paste it in the URL to be taken to the transaction. https://yourURL.betterez.com/tickets/transactions/(yourtransactionId)

• La información de los formularios dinámicos puede ser impresa en tickets o recibos programando las plantillas de impresión en consecuencia.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

• ReferenceId: el ID de transacción relacionado con la operación. Puedes pegarlo en la URL para acceder a la transacción. https://yourURL.betterez.com/tickets/transactions/(yourtransactionId)

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

• Mueva los boletos antiguos al horario designado. Considera que si hay varios tickets bajo una misma transacción, puedes moverlos todos a la vez.

Name: The name of the tax (this will be printed in tickets, transactions and shopping cart details as well as some other reports). You can set taxes with same name and overlapped periods as long as they differ in "country", "province" or "is border" field.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Tenga en cuenta también que el boleto o transacción mantendrá las propiedades que le fueron asignadas al momento de la compra. Cambiar la configuración de un determinado parámetro en su cuenta no actualizará los tickets antiguos.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

• Mensaje total de tickets descargados cuando hay una descarga para múltiples productos. modo offline

Si su cuenta tiene habilitada la opción Crear/modificar tickets en fechas pasadas (solo back-end), las horas límite se ignorarán en todos los canales administrativos.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Once in use, seatmaps can't be changed or modified. They need to be copied into a new version. This can be done in each manifest. Alternatively if it is meant to be a long term change, you can create new schedules with the new seatmaps, move the tickets from the old schedules to the new ones and expire the old schedules with the old seatmaps.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Changeable If checked, tickets purchased with this method of payment will be changeable.

Changeable If checked, tickets purchased with this method of payment will be changeable.

Changeable If checked, tickets purchased with this method of payment will be changeable.

Once in use, seatmaps can't be changed or modified. They need to be copied into a new version. This can be done in each manifest. Alternatively if it is meant to be a long term change, you can create new schedules with the new seatmaps, move the tickets from the old schedules to the new ones and expire the old schedules with the old seatmaps.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Los términos y condiciones específicos de su(s) línea(s) de productos se pueden configurar a nivel de producto. Estos se imprimirán en sus tickets. Puede acceder al siguiente enlace para obtener más información o para configurar Términos y condiciones específicos del producto.

• Tickets por manifiesto: Por rango de tickets por manifiesto.

• Tickets

• Tickets (includes flex passes)