Back

190 results for "ticket"

Transaction ticket number

Transaction numbers refer to a financial transaction, of which multiple tickets may be associated. If a passenger purchased 3 tickets and paid for them all at once, 1 transaction number, and 3 ticket numbers would be created.

'Attach to ticket' Paid in item

What we need now is to have an item associate to that paid in product. If we go to Admin -> Items and edit one of them, we'll notice the Type field will show the different options of Paid in products. We need to choose one of them. But that's not the only setting required, since we need to turn the Attach to Ticket flag ON and doing so we'll have the chance to set a Product related from a list of Reservation products in order to get it working along the simplified sales flow:

paid inattachedticket

Producto pagado (Paid in item) 'Adjuntado a un ticket'

A continuación vamos a necesitar un item asociado al producto pagado que seteamos previamente. Si nos dirigmios a Admin -> Items y editamos uno de ellos, podremos ver que el campo Tipo mostrará las diferentes opciones posibles que hemos creado para los productos pagados, por lo que debemos elegir una de ellas. Sin embargo, ese no es el único seteo que necesitamos, ya que además tendremos que asegurarnos de encender la opción Adjuntar al ticket, lo cual nos habilitará a elegir un Producto asociado, que debemos eligir de una lista de productos de familia Reservation y quedar, de este modo, listo para ser utilizado en el flujo simplificado de ventas.

producto pagadoadjuntadoticketpasaje

Tickets report

Within the Tickets Report, you can select from a variety of filters to select the data that you are interesting in seeing. As shown below, some of the filtering options available include filtering by product, payment status, date range from purchase, ticket date, or updates, and tickets belonging to a certain schedule or route. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

ticketsreports

Refund payment proration tickets

This feature allows an operator to refund a ticket while honoring the same payment methods that were used to pay for it when refunding the ticket. This would also include the scenario that a ticket was changed several times. In such a scenario, the refund will honor all the payments methods used in a ticket's change history.

refundprorationrefund-proration

Move

When moving a ticket, you can only transfer it to a different time, and it has to remain within the same Origin and Destination. Move is more of an admin function (IROPs), since there are less restrictions than with a regular change. Also, there are no fees associated with the Move function.

moverestricted-moveunrestricted-moveiropsbulk-move

Printing

Automatically print in back office if checked, the pdf ticket will automatically print in back office after payment is made in full

printing

Refunds

Not all tickets may be eligible for a refund. For example, non-refundable tickets or discounted tickets may have different refund policies than regular tickets.

Refunds

Payments online refunds

There are two guides below: One to set up the refundable status of the payment (only needs to be done once), and the actual process to cancel a ticket.

Optional admin configuration

State/Prov: Choose the state/province you would like to apply this tax (Please note once the State/Province in the station details is changed or stop matching the value in taxes you will need to re-select the new State/Province from the tax field as well, otherwise, there will be no taxes applied to the tickets)

paymentadmin paymentstaxesholidayfeesspecial requestsconnectionsamenitiesnotificationsagenciesvouchersgift certificatesoperation messagesoperating companypromotionsproduct lines

Reconciliation formula

For majority of the tickets sold, the work flow is straight forward: A ticket is generated when a transaction is successful. Paid transaction total equals paid ticket amount. Similarly when a gift certificate or a paid in item is created, a paid transaction is generated, and the transaction total equals to the amount paid for the gift certificate.

reconciliation

Scanner account settings

With this option if we have a ticket from A to D in a route that is A-B-C-D and the passenger boards in B or C then the redemption will be valid.

scanning

Fees create

Depending on the type of transaction you are undertaking, there are a number of different fees that can be enabled and applied to a transaction and/or ticket.

feesnew-feesurcharge

Flexpass

Once you click Pay you will be brought to the Payment Confirmation screen containing the transaction number and an automatic download will occur with the Transaction details (containing the Flexpass ID) and Flexpass (containing the transaction number) for printing. The customer will also receive an email with the transaction details and the Flexpass ticket to the address provided.

monthly passdaily passpass productflexpassmulti-pass

Proration

When the you have the prorate option enabled, the amount to be refunded will be prorated among all the payment types used in the ticket and in previous tickets in cases where the ticket was changed.

prorateprorationrefund

Scanner app changelog 5.x.x

So for example if the date validation is set as a error, when the dates don't match it won't be possible to redeem the ticket. However if that validation is set as a warning the driver will be warned but is possible to redeem the ticket (either by moving it to the selected date or leaving the ticket in the original manifest's date).

scanningchangelog

Scanner app changelog 4.x.x

If a ticket/pass/fallback code is scanned and the trip and station are not selected then the app will redirect the user to the select trip view so that the trip and the station can be selected before redeeming the ticket/pass/fallbackCode. This will always happen at the beginning of the scan session after login, immediately after the first ticket/pass/fallback code scan as no trip was selected before.

scanningchangelog

Manifests

You will see the manifest name, the departure time, the date for the manifest the current capacity, the maximum load and how many tickets have been redeemed in the manifest.

manifestscapacitybusredemption

Bundle redeemable item

When a bundle is purchased, the client will always receive a ticket confirmation that will have all of the redeemable item codes on the pdf that arrives to the client email. The number of codes on the pdf depend on how the bundle is configured for sale.

Using promo codes

  • When configuring a “valid amount of uses”, the system counts the number of times a promo code is applied to the shopping cart, which is the same as the number of transactions where the promo was entered. This is separate from the number of tickets, and there could be more than one ticket per transaction.
promospromopromotionsdiscount

Transaction report

The Transactions Report lets you access a great deal of useful information pertaining to the financial transactions that have been done through all of your sales channels, using any payment method. This also includes the use of redeemable items when creating a ticket.

transactionsreports

Create New Customer

A new customer is automatically created every time there is a unique combination of name and email at the time a customer purchases a ticket and it picks the information of the payment screen. The customer wont be the passenger (the person travelling) but the person actually paying for the tickets. In most cases this is the same person but it can change when a person is purchasing a ticket for another person or when there are more than one passengers in one transaction.

New Customer

Dashboard

The dashboard allows you to view a breakdown of your transactions, tickets, and journeys in addition to the tickets per channel. Similar to the previous iteration, you can view these quantities in a variety of date ranges: 12 months (annual), 12 weeks (quarter), 30 days (month), 7 days (week), today, and custom ranges. The bar graphs adapt to the selected duration - becoming more granular for shorter time frames i.e. will show by month for the annual selection and by day for the 30 day selection.

dashboardreports

Interline

If you want the consumer to be able to change tickets or provide some kind of customer service, you may want to grant access to more information.

interlinenetwork

Stations and locations

During the purchase flow the customer will be asked to select an airline when purchasing tickets from or to an Airport station, and the terminal will be used to group the tickets in the manifest to provide more information to your drivers.

stationstationslocations

Shopping cart

Notice the shopping cart icon in the image below - this will appear on the webpage after the user selects at least one ticket, and provides their name and e-mail. Users can click the cart to get a view of the list of purchased fares, and move onward to the payment webpage. Alternatively, customers can also click the 'Continue Shopping' button which will redirect them to the reservations webpage.

shopping-cart

Self service change

The same web sales cutoff rules that were set up for your product lines will apply for self service change, meaning that your customers will be affected by these cutoff times when attempting a change. If you set the web sales cutoff time to 1440 minutes (24 hours), your customers cannot change their ticket within 24 hours of their trip and cannot change a future ticket to a trip traveling in the next 24 hours.

change

Segments information

The Segments information contains settings the information that will be used to add travel time and travel distances to the tickets. This information is used to generate schedules and to set the information in the ticket for the tickets report.

segmentsdistancestravel time

Informe de entradas

Dentro del Informe de tickets, puede seleccionar entre una variedad de filtros para seleccionar los datos que le interesa ver. Como se muestra a continuación, algunas de las opciones de filtrado disponibles incluyen filtrado por producto, estado de pago, rango de fechas desde la compra, fecha del boleto o actualizaciones, y boletos que pertenecen a un determinado horario o ruta. Una vez que seleccione los datos que desea mostrar, haga clic en el botón "Aplicar filtros" para mostrar los datos.

entradasinformes

Customer notification create

If a customer notification is set to be sent 24h before departure time of the trip, clients that book after this 24h mark wont receive the notification since the ticket was purchased after the system had already sent the notifications for that specific trip based on the configuration. By the time they booked there is no notification in the system configured to be sent out.

Notificationpre trip notification

Información de segmentos

La Información de segmentos contiene configuraciones de la información que se utilizará para agregar el tiempo de viaje y las distancias de viaje a los boletos. Esta información se utiliza para generar horarios y configurar la información en el ticket para el informe de tickets.

segmentosdistanciastiempo de viaje

Other Redemptions

First access the web sales window and select the service you want to apply the gift certificate to. In this example we will reserve a ticket. Enter the origin, destination, and type of fare. Select the desired trip. Enter the passenger's details and any additional services they require. Review the details of the trip and press the checkout button.

gift-certificategift-certificatesvouchervoucher-paywebsalespayments

Operating companies

If you use different operating companies to operate specific routes and schedules and would like to identify them by official name and tax identification number on the ticket then this feature is for you.

operatoroperating-company

Fees report

Fees are an extra charge that can be applied to cover administrative expenses in certain operations. For example, you can add fees per transaction, ticket change fees, or cancellation fees.

feesreports

Uso de códigos promocionales

  • Al configurar una “cantidad válida de usos”, el sistema cuenta la cantidad de veces que se aplica un código promocional al carrito de compras, que es la misma que la cantidad de transacciones en las que se ingresó la promoción. Esto es independiente de la cantidad de tickets, y podría haber más de un ticket por transacción.
promocionespromociónpromocionesdescuento

Email how it works

When logged into the back-office with a user (for example, your_user@betterez.com) that is simultaneously used as the email of the transaction (your_user@betterez.com), the user WILL NOT receive a confirmation email with the pdf ticket. The reason is that the system sees that the person logging in is the same customer completing the transaction. Since the person making the purchase has access to the back office, the system assumes that the user does not require the confirmation because he/she has access to the back-end of the system and will be able to find the transaction and ticket to print, if necessary.

Loyalty

Ways of accumulation: Use the drop down menu to identify whether the loyalty member will accumulate points upon Purchase of a ticket or Redemption of a ticket.

loyalty-configuration

Crear Tarifas

Las tarifas de cancelación se aplican a TODAS las tarifas de transacción. Ejemplo: si una tarifa de cancelación está vinculada a un producto, se aplicará al ticket y a la tarifa de transacción de esa transacción. Si no está vinculada a un producto, no se aplicará al ticket de un producto diferente, pero se aplicará a la tarifa de transacción. Las tarifas de transacción no están vinculadas a los productos, por lo que todas las tarifas de cancelación de la cuenta se aplicarán a las tarifas de transacción.

tasasnueva tasarecargo

Refunds report

This report shows information about any refunds. This can include both cancellations and ticket changes. Since the system allows to have several policies for these operations, this report will show the details for each transaction and the total amount refunded after any fees are applied.

refundschangescancellationsreports

Overrides report

In any of the tabs you can select from a variety of filters to select the data that you are interested in seeing. As shown below, the filtering options available include filtering by Product, payment status, ticket creation date, or ticket update date. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

overridereports

Print templates

You can configure Print templates overrides to use different printers for different print templates configurations. This is useful when you have different printers for different types of tickets or documents.

printingprint templatesprinters

Fare type combo box

For example, a company may have an arrangement with the nearby soda factory offering their employees a 20% discount off the regular price of a ticket or, perhaps, a 15% discount to members of the local police force.

Cambio de autoservicio

Al hacer clic en el enlace del ticket, accederá al Portal de autoservicio en línea con parte de la información del ticket ya completada (si accede a la página del Cliente, deberá escribir esta información). Todo lo que queda es seleccionar la fecha futura a la que le gustaría cambiar.

cambiar

Search box

The Search Tool is case sensitive. This specially applies when looking for customer names, since writing a name all in uppercase letters might be confused by the system as a Ticket or Transaction ID. In this case, the search won't be returning any results.

searchsearchbox

No confirmation email for login users

Once administrators or agents log into Betterez to purchase a ticket via the back end sales portal by using their login email in customer information field, they won't receive the purchase confirmation email as they can check and download it at any time in Betterez platform.

Configuración de correo electrónico

Cuando inicia sesión en el back-office con un usuario (por ejemplo, su_usuario@betterez.com) que se utiliza simultáneamente como el correo electrónico de la transacción (su-usuario@betterez.com), el usuario *NO *recibir un email de confirmación con el ticket en pdf. La razón es que el sistema ve que la persona que inicia sesión es el mismo cliente que completa la transacción. Dado que la persona que realiza la compra tiene acceso al back office, el sistema supone que el usuario no requiere la confirmación porque tiene acceso al backend del sistema y podrá encontrar la transacción y el ticket para imprimir. , si necesario.

configuración de correo electrónico

Email setup

When logged into the back-office with a user (for example, your_user@betterez.com) that is simultaneously used as the email of the transaction (your-user@betterez.com), the user WILL NOT receive a confirmation email with the pdf ticket. The reason is that the system sees that the person logging in is the same customer completing the transaction. Since the person making the purchase has access to the back office, the system assumes that the user does not require the confirmation because he/she has access to the back-end of the system and will be able to find the transaction and ticket to print, if necessary.

email-setup

Amenity create

Note: The name of this amenity will be visible when the mouse cursor hovers over the icon in ticket selection (Shown later).

No found trips message

The Custom message for no found trips can be used by operators who want to show a message when customers try to book a ticket that is not available.

Envíe un correo electrónico sobre cómo funciona

Cuando inicia sesión en el back-office con un usuario (por ejemplo, su_usuario@betterez.com) que se utiliza simultáneamente como el correo electrónico de la transacción (su_usuario@betterez.com), el usuario NO recibirá un correo electrónico de confirmación. con el billete en pdf. La razón es que el sistema ve que la persona que inicia sesión es el mismo cliente que completa la transacción. Dado que la persona que realiza la compra tiene acceso al back office, el sistema supone que el usuario no requiere la confirmación porque tiene acceso al backend del sistema y podrá encontrar la transacción y el ticket para imprimir. , si necesario.

Ridership report

The Ridership report allows to view the number of ticket redemptions per schedule in a specific time window. It was recently enhanced to show trips from the current day.

ridershipreports

Scanner app changelog 6.x.x

We have also made some improvements in the warnings and error dialogs adding context data for the driver. Now when a dialog pop ups to show an error or warning, we show the ticket number that the error/warning is related to.

scanningchangelog

Shift

Within the Betterez platform, operators have the ability to track sales activity at each station where they have a ticket booth using the shift feature.

shifts

Parcel report

This report shows information about any Parcels. This can include parcels in paid, waiting for payment, canceled and All status as well as ticket changes. Since the system allows to have several policies for these operations, this report will show the details of each parcel and the total amount of each of them.

parcelreports

Seat Class

If everything is right, the fare will be the price of the seat class and you will see the name of the seat class in the passenger detail, cart detail and on the ticket.

seatclassseatclasses

Parcel scanning

  • Pull up the PDF ticket for your parcel, and place the QR code in the barcode reader. Once the scanner verifies the scan, you'll hear a short 'ping' that confirms the package was scanned.

Escaneo de paquetes

  • Abra el ticket en PDF de su paquete y coloque el código QR en el lector de códigos de barras. Una vez que el escáner verifique el escaneo, escuchará un breve "ping" que confirma que el paquete fue escaneado.

Caja de búsqeda

La herramienta de búsqueda distingue entre mayúsculas y minúsculas. Esto se aplica especialmente cuando se buscan nombres de clientes, ya que escribir un nombre todo en letras mayúsculas puede ser confundido por el sistema como un Ticket o ID de transacción. En este caso, la búsqueda no arrojará ningún resultado.

buscarcuadro de búsqueda

Domains

When purchasing a product from reservation (where the confirmation email has a link to change the ticket) or product that requires redeeming an item (such as bundle or flexpass), the link in the confirmation email will point to the first url that is available for that product. Even if it is available for All Domains or for several domains such as Domain 1 and Domain 2 it will always link to the Domain 1.

accountcustomwebsalesdomainssubdomainsproductspayments

Plantillas de impresión

Si hay algún error en la plantilla de impresión (y por alguna razón el sistema no logra acceder a la plantilla configurada por defecto), el sistema no va a poder imprimir el pdf solicitado (ticket, transacción, factura, etc...). Esto puede también ocacionar que el correo de confirmación no sea enviado, puesto que el sistema no pudo producir el pdf que debería llevar adjunto. Si encuentra que no está imprimiendo o que no se está enviando el correo de confirmación, asegúrese que la plantilla de impresión correspondiente no está generando un error. De ser así, por favor corríja la plantilla e intente imprimir o enviar el correo de confirmación nuevamente.

impresiónplantillas de impresiónimpresoras

Cambio

Si el usuario tiene habilitado el turno, deberá abrir un turno antes de realizar una venta, cambiar un ticket o realizar un reembolso.

turnos

Check in settings

Auto redeem tickets for no check-in stations when closing check-in: If enabled, then all tickets will be automatically redeemed after the check in is closed.

check-in

Bulk Redeem

Then you need to select the Product, Week, Route, Schedule and if you want to filter by label (if you use labels for tickets) or just all tickets.

Customers report

Scrolling down within this view allows the user to click on different tabs to display historical transaction information as it pertains to actual transactions, unique tickets, refunds, redemptions, and loyalty points movements.

customersreports

Consultar configuración

Canjear boletos automáticamente para estaciones sin check-in al cerrar el check-in: Si está habilitado, entonces todos los tickets serán canjeados automáticamente luego de que el check in se haya cerrado.

registrarse

Network / Agencies

You will need to provide a Company name for the agency; this name will be displayed in some reports and tickets, as well as the agencies list in the Agencies tab. Make sure this is a name that will be representative and will allow you to easily identify the agency.

networkagenciesOTA

5 day outlook

By Clicking on any one of the squares, you can access the manifest in order to redeem or unredeem tickets, manually add capacity to a specific schedule, or learn about any specific SSRs related to a manifest.

5DO5-day-outlook5-dayFive-day-outlook

Red / Agencias

Deberá proporcionar un Nombre de empresa para la agencia; este nombre se mostrará en algunos informes y tickets, así como en la lista de agencias en la pestaña Agencias. Asegúrese de que sea un nombre que sea representativo y le permita identificar fácilmente la agencia.

redagenciasOTA

Passengers copy down function

When continuing through the Betterez purchase flow and upon arriving to the Passenger details screen, the user will have the option to use the Copy information button to copy down the information of the first passenger to the rest of the passengers with tickets in the transaction.

Multicurrency solution

The Betterez Reservation and Ticketing Management Platform now allows you to sell and display all of your products in different currencies. Once this feature is enabled in your account from the back-end, you can begin the configuration of our Multicurrency Solution in your account.

Gift certificates

Tickets that have been bought with a Gift Certificate, partial or full, can be cancellable, but not refundable. It means the value of the gift certificate is lost and cannot be used again.

gift-certificatepayments

Reporte de transacción

Tenga en cuenta que los números de transacción se refieren a una transacción financiera, a la que se pueden asociar varios tickets. Si un pasajero compró 3 boletos y los pagó todos a la vez, se creará 1 número de transacción y 3 números de boleto.

transaccionesinformes

Fare type o & d fare exceptions

In the example, we put a 5% discount on tickets from San Jose to Quepos. In this example, the price was set at $20 and therefore, the price returned should be $20 - $1 = $19.

Fare type validation

Save extra user input - If you check this box, the system will automatically save the information entered in the Validation box. You can access this information later through the Tickets Report, in the Extra Field, as shown below.

Validación del tipo de tarifa

Guardar entrada adicional del usuario: si marca esta casilla, el sistema guardará automáticamente la información ingresada en el cuadro Validación. Puede acceder a esta información más adelante a través del Informe de Tickets, en el Campo Extra, como se muestra a continuación.

Loyalty movements report

  • ReferenceId: the transactionId related to the operation. You can paste it in the URL to be taken to the transaction. https://yourURL.betterez.com/tickets/transactions/(yourtransactionId)
loyaltyreports

Taxes

Name: The name of the tax (this will be printed in tickets, transactions and shopping cart details as well as some other reports). You can set taxes with same name and overlapped periods as long as they differ in "country", "province" or "is border" field.

taxestax

Reembolsos

Tenga en cuenta también que el boleto o transacción mantendrá las propiedades que le fueron asignadas al momento de la compra. Cambiar la configuración de un determinado parámetro en su cuenta no actualizará los tickets antiguos.

Reembolsos

Seatmaps

Once in use, seatmaps can't be changed or modified. They need to be copied into a new version. This can be done in each manifest. Alternatively if it is meant to be a long term change, you can create new schedules with the new seatmaps, move the tickets from the old schedules to the new ones and expire the old schedules with the old seatmaps.

seatmapseatsseatfeesseatmaps

Seatmaps with new design

Once in use, seatmaps can't be changed or modified. They need to be copied into a new version. This can be done in each manifest. Alternatively if it is meant to be a long term change, you can create new schedules with the new seatmaps, move the tickets from the old schedules to the new ones and expire the old schedules with the old seatmaps.

seatmapseatsseatfeesseatmaps