To enable your customers to have the option of making changes to their reservation using the Betterez Self Service Portal, you can select the "Enable self service change" option under the Customer account settings.

You can refund a ticket that has been changed one or more times. It will always pull the last transaction that was generated to make the refund.

Keep in mind this just applies for backoffice. Self service change is NOT limited by this setting. Self service changes are also considered for this counter.

Click Change ticket on the Actions section of the Ticket Details page:

Any change done on every single seatmap setting along the screen will impact immediately on the seatmap which is loaded on the right side of the screen, back won't be saved till the main action is called.

Example: Changed ticket (new status)

Charge only on new transactions: This feature allows all transactions resulting from an original one, due to changes or others, not to be affected by the fee being charged again.

Once a manifest is created, either by editing capacity, adding a comment, making a booking on it or adding a capacity exception, the manifest name will not be changed even you edit the name of the schedule.

• You can change promo rules to apply different amounts and you can see the history of the promo in the Promos Report but if you change the Promo Name, Promo Campaign or Promo Code then you the history of that promo is lost. It is reset and you can oly see records for the newly updated one. It is recommended to always do a new promo in these cases instead of reusing a promo and changing these fields

On the Redeem process screen you will be asked to choose the date of intended travel. If the Flexpass is O & D specific, you will not be able to change the origin or destination.

The first thing you will see is the url for your websales portal. This is automatically created and can't be changed.

When customizing your seatmap you can select a seat to change its type to:

The most significant changes for this version are the possibility of scanning monthly passes (trip online and trip offline) and a new validation for parcels that prevents scans after it was delivered.

When the you have the prorate option enabled, the amount to be refunded will be prorated among all the payment types used in the ticket and in previous tickets in cases where the ticket was changed.

And you can have different cut off times for new sales and tickets changes

Click Save to save your changes. This method of payment will now show as enabled on the list of payment providers.

If you want the consumer to be able to change tickets or provide some kind of customer service, you may want to grant access to more information.

Restrict passenger change: if checked, when the redeemable item is used, the reservation will be for the same person that purchased the bundle and it can't be changed, the customer modification icon will not be displayed.

This feature allows an operator to refund a ticket while honoring the same payment methods that were used to pay for it when refunding the ticket. This would also include the scenario that a ticket was changed several times. In such a scenario, the refund will honor all the payments methods used in a ticket's change history.

Proceed to save the changes, or add some more properties, and try to buy a ticket.

Once you complete the changes make sure to SAVE.

this information cannot be changed once the agency is created.

Fees are an extra charge that can be applied to cover administrative expenses in certain operations. For example, you can add fees per transaction, ticket change fees, or cancellation fees.

You can select either Draft or Published for the template status. Draft allow you to work on a new template without it being used by the system until is changed to Published.

For tickets that were changed, the original transaction that generated the ticket and ticket info remain the same and offset each other. To record the change, the system will create a new transaction with "0" balance, in which you will see a new ticket with the ticket amount, and a refund with the same amount. So using the formula above you will have tickets minus refunds equals transactions which is 0.

Vehicle: Assign a vehicle item. To be able to assign vehicles the vehicles need to have been previously created and the user will need read access to the permission "/operations/manifests/changeseatmap".

• Send information on manifest status changes: If Yes we'll send manifest's information required by GOAL when some change in the status happened

Clicking the Associate button will associate the terminal to the computer and the button will change to a green label as below.

Changes to auto-select station (based on GPS).

The rest of these settings cannot be modified from the app, they can only be changed from back office.

Allow to assign a vehicle without a seatmap to a manifest. This feature if enable will allow to assign a vehicle to a manifest without a seatmap. Notice that this will only work if the manifest doesn't already has a seatmap assigned, if so, even with this feature enable you will not be able to change the manifest to stop using seatmaps.

Clickk in the edit button and the row will become editbale, change whatever value you need and click the Save button as when creating a new entry. Same conditions apply.

The user can enable this feature from back-office under admin --> scanning --> Prevent double scan. There he/she can change the value (in seconds).

• Once the barcode on the parcel waybill has been scanned, the tracking status will update to 'In transit' in the Betterez Backoffice App. The 'In transit' status will also be updated under the 'Scan details' table every time the label gets scanned. Your staff can change the parcel status by clicking the button under the 'Actions' field.

The record will now be editable and you can change the information.

Enable self serve change If checked, customers are able to make changes to reservations using Self service changes.

After adding the subdomain you need to save the changes by clicking on the SAVE button.

There are 4 channels for the Booking Session Grace Period/Timer (holding time) in order: back office, back office agency, web sales and web sales agency. This sets a user's seat selection holding time during which another customer who is looking at the EXACT same schedule and seatmap would not be able to click the seat that has already been selected by that user. This is updated real time, as one user selects and deselects in the seatmap page, another customer can see the seatmap availability change.

When moving a ticket, you can only transfer it to a different time, and it has to remain within the same Origin and Destination. Move is more of an admin function (IROPs), since there are less restrictions than with a regular change. Also, there are no fees associated with the Move function.

Request endpoint: This endpoint will be used to send GET and POST requests for some actions that your application may want to do, like resetting a pwd (action='resetPwd'), self service changes (action='change'), using a gift certificate (action='useGiftCertificate'), redeeming a flexpass (action='redeemFlexpass'), logging a user using a jwtToken (action='logginUser'), etc.

Password expiration if checked at selected period of time all users user will be brought to a page to change password.

If the user chooses to copy the information down to the other passengers, the button will change the to a greyed-out message indicating Information copied and the message will change to display that "Information was copied down for all applicable passengers."

• Allow changes: This option will allow passengers to make changes to their tickets

The first thing you need to do is click on Select Certificate, this will open a window and you have to find and select the same certificate reader that you installed a few steps before. You have to do this every time you open the program, in futures version this might change in order to do it only one time.

• warning Once a product is created you could modify its name and it will populate to the booking flow, schedules, etc, and it will still work, since its ID will remain the same. The only "issue" to notice is that it will not change in the reports. The reports will still show the original name with which the product was created but it can still be filtered by the its ID which does not change.

Click Save to save your changes and/or updated user settings.

To use a gift certificate change the Payment Method to Gift Certificate. Once Gift Certificate is selected a Certificate field appears. Enter the entire 24 character Gift Certificate ID, make sure to include the 'GC-' label as well. If the Gift Certificate ID is valid then the payment summary screen should automatically appear. Enter additional customer information, accept the terms and click Check Out.

Once changed, you can save the file and upload it using the bulk upload tool found in Journey pricing.

• Click the pencil (edit) button under Route details section to change the stops in the route

If you had another route where the station is present enter and make the change in the Fare table.

• The radius that it uses to look for near stations is too short (or none has been set). It could be changed from back-office under admin --> scanning --> Pre-select station based on GPS.

The Overrides report is made for tracking the waived cancellation or change fees. It offers details on when and who did the override to provide better control on regular operations.

A new customer is automatically created every time there is a unique combination of name and email at the time a customer purchases a ticket and it picks the information of the payment screen. The customer wont be the passenger (the person travelling) but the person actually paying for the tickets. In most cases this is the same person but it can change when a person is purchasing a ticket for another person or when there are more than one passengers in one transaction.

• Check the 'Is base fare:' box, if this new fare type will be your base fare, and you can change the order to be 1 to list it above all other created fare types in the booking flow

If you edit an existing station's name, the change will flow through to all the Routes, Schedules, and Fares already set up. Editing a Station name will also reset the Filtered Trips. This means that all Filtered Trips will show up both in the Backoffice and Web Sales, which is why we recommend not changing a Station name after trips have been filtered out.

Punto final de solicitud: Este punto final se utilizará para enviar solicitudes GET y POST para algunas acciones que su aplicación puede querer realizar, como restablecer una contraseña (action='resetPwd'), cambios de autoservicio (action='change' ), usando un certificado de regalo (action='useGiftCertificate'), canjeando un flexpass (action='redeemFlexpass'), registrando a un usuario usando un jwtToken (action='logginUser'), etc.

Customer Clout is the value a customer is to your organization. As you compile data, Customer Clout will change based on the customers recency and frequency of spending at your company.

You can delete the altermative name clicking in the red X next to the name and just add a new one if that were to change.

Select a product to associate this zone to a parcel product. Make sure is the correct product. This combo box will show all products of the parcel family, regardless of the pricing schema configured in the product. This allows you to create a parcel zone for a product configured with a different pricing schema and change the pricing schema of the product once all the prices are created.

You can now select your preferred metric units, and change from kg to lbs, or from cm to inches.

On the SSO tab, note the Client ID and Client Secret. Then change the Token Endpoint Authentication Method to POST. Click Save.

On the SSO tab, note the Client ID and Client Secret. Then change the Token Endpoint Authentication Method to POST. Click Save.

Similar to the back office flow, on the Redemption process screen the user will be asked to choose the date of intended travel. If the Flexpass is O & D specific, you will not be able to change the origin or destination. If the Flexpass is network wide, you will be able to select your preferred O & D.

IMPORTANT NOTE: Any changes make to the Flex product won't take effect on all the existing purchased Flex passes. For example, if you increase the Max number of uses from 4 to 5, the old Flex passes are still only can use up to 4, not 5 times.

Promos need to be available for Back End if you want to be able to change in the Back End tickets that were purchased with the promo through web channels.

In this section you will be able to do more specific configuration such as certain behaviour during the sales flow, custom message for no found trips, allowing the account to change tickets to lower fare, analytics and more.

Zone pricing also allows you to change the way that prices are calculated. By default packages of the same fare types are grouped and the volume is calculated as a single package and the price is prorated into each package according to it's dimentions.

Any tickets booked should be moved or changed before disabling the route. The schedules related to this route will no longer appear in the 5DO, so it will be hard to detect pending tickets after disabling it.

Click Save to save your changes.

Click Save to save your changes.

The ticket must be expired, or have a status of changed, or cancelled.

Click Save to save your changes.

The payments report can be specially useful when troubleshooting failed online payments. You can see the failed or pending payments by including "All" in the Payment Status and Transaction Status filters. By also activating all the fields with the gear icon, you will be able to see the AVS code, the CVD code, and the CC response code. In this way, you can tell your customers the reason why their payment might have been rejected. This can also be useful to determine if the AVS whitelist configured for your account is correct or it should be changed to be less/more strict.

• A reservation ticket that is the product of redeeming a redeemable item may not be changed.

Any tickets booked should be moved or changed before disabling the route. The schedules related to this route will no longer appear in the 5 day outlook, so it will be hard to detect pending tickets after disabling it.

An open-ended ticket is another product option and allows passengers to purchase a known origin and destination combined with an unknown travel date. Once decided on a date of travel, the ticket can simply be redeemed and exchanged for a reservation.

Breaking changes:

Click Save to save your changes.

This report shows information about any Parcels. This can include parcels in paid, waiting for payment, canceled and All status as well as ticket changes. Since the system allows to have several policies for these operations, this report will show the details of each parcel and the total amount of each of them.

Only one 'online_credit' payment method is allowed per account. If there's another one enabled, a warning will let you know that before saving your changes after hitting the "Enable and save" button:

This report shows information about any refunds. This can include both cancellations and ticket changes. Since the system allows to have several policies for these operations, this report will show the details for each transaction and the total amount refunded after any fees are applied.

Once you complete the changes make sure to SAVE.

Below the Product T&C's, you have the option to add specific Terms and Conditions to each Fare Class you define under Operations -> Fare Classes. Here you can describe any additional information about refunds or changes that are only applicable to a certain Fare Class.

Once you complete the changes make sure to SAVE.

Click Save to save your changes.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

• Autorefresh: If enabled it will refresh the page every few seconds to reflect changes

Breaking changes:

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Click Save to save your changes.