The Segments information contains settings the information that will be used to add travel time and travel distances to the tickets. This information is used to generate schedules and to set the information in the ticket for the tickets report.

You can manage what trips will be shown to the customer based on the time of purchase and the times of the trips.

Wait for payment completion Indicates whether Betterez waits for the payment provider to complete the payment or marks the transaction with Waiting For Payment status. If checked, a progress meter will begin show the elapsed waiting time. This flag is automatically checked with the IVR referenced payment types.

Now the scanner can handle that too at any time with the new shift management page.

Important: All the times showed are in the timezone set in the account.

Time: Enter the schedule departure time in 24 hour clock, ex. 18:30 or 02:25. All schedule times will be based on the account time zone and not the station time zone. Schedule times need to be offset considering the difference between the account timezone and the actual time for the schedule in the local time zone for it to show the correct time in the booking flow.

As we continue the initial configuration of your account, there may be some holidays to identify during which time you have abnormal or enhanced service schedules or cease operations altogether. In this case, you will need to identify these holidays.

Next, the service will look at all of the possible trip departure and arrival times, and eliminate trips that are not desirable.

If you choose to download All of the records, the report will be processed in the background and will be emailed to you when it is ready. Depending on the size of the report, this may take some time (large reports may take 30 minutes or more). The report will be sent to the same email as your user in Betterez.

Your customers are now able to see in real-time where is the bus for any active trip. If you already have activated the premium feature for bus tracking, then you are all set up in websales.

In the main screen (if it's the first time) you will have an empty state and you will have to create the first payment terminal.

For negative cutoff times, where you can sell tickets past the departure time, the price applied will be the same as ADVANCE PURCHASE FROM = 0.

If you set and Advance purchase time inverval (in hours), this Journey Pricing Rule will only target purchases that are made at least ADVANCE PURCHASE FROM hours and at most ADVANCE PURCHASE TO hours in advance of the trip departure date.

Expired tickets should not be changed unless the cutoff time established is negative. Cutoffs time can be managed from the product line properties (Cutoffs)

Each time a transaction is made, a confirmation will be mailed to the customer if an email is available (in many cases, it is mandatory).

Continuing to scroll down through the options will bring you to the section that will allow you to configure (by channel) the time a user may hold a seat in a booking flow, otherwise known as booking session grace period, before the seat is released for sale by other users in the specified channel.

Sometimes it is necessary to refund a transaction where multiple payment methods are used. If all of the different payment methods have been configured as refundable, then it is possible to refund each payment type to the type from which it came.

The next configuration set the expiration time of referenced payments.
By default, and if these parameters are not set, a payment will expire at trip departure time and if it has not a trip departure time the payment will expire after 12 hours.
Sale using this kind of providers after trip departure time could have an unexpected behaviour. If you need sale after trip departure please consider set a maximum waiting time.

Timezone: Using the drop down menu, select the appropriate timezone in which the station is found. by default, a newly created station will inherit the timezone of the main account.

The next configuration set the expiration time of referenced payments.
By default, and if these parameters are not set, a payment will expire at trip departure time and if it has not a trip departure time the payment will expire after 12 hours.
Sale using this kind of providers after trip departure time could have an unexpected behaviour. If you need sale after trip departure please consider set a maximum waiting time.

The next configuration set the expiration time of referenced payments.
By default, and if these parameters are not set, a payment will expire at trip departure time and if it has not a trip departure time the payment will expire after 12 hours.
Sale using this kind of providers after trip departure time could have an unexpected behaviour. If you need sale after trip departure please consider set a maximum waiting time.

The next configuration set the expiration time of referenced payments.
By default, and if these parameters are not set, a payment will expire at trip departure time and if it has not a trip departure time the payment will expire after 12 hours.
Sale using this kind of providers after trip departure time could have an unexpected behaviour. If you need sale after trip departure please consider set a maximum waiting time.

The next configuration set the expiration time of referenced payments.
By default, and if these parameters are not set, a payment will expire at trip departure time and if it has not a trip departure time the payment will expire after 12 hours.
Sale using this kind of providers after trip departure time could have an unexpected behaviour. If you need sale after trip departure please consider set a maximum waiting time.

In the case of Pay Manually, the user will have to select the options enabled for this payment method. Only Cash and MIT are available at this time.

• Apply manually: If =true it can be applied manually by the user and will create a new dropdown box on the main booking page so the fee or fees can be applied 1, or multiple times to a purchase.

Cutt off time: Indicates how much time before the trip date is needed to have this payment method available.

The same web sales cutoff rules that were set up for your product lines will apply for self service change, meaning that your customers will be affected by these cutoff times when attempting a change. If you set the web sales cutoff time to 1440 minutes (24 hours), your customers cannot change their ticket within 24 hours of their trip and cannot change a future ticket to a trip traveling in the next 24 hours.

Make sure to also configured a reasonable waiting time that can work well with Square, at least 1 minute, but we recommend 4, this doesn't mean that the UI will wait for 4 minutes, but that if no response from Square after 4 minutes the tickets will be released.

The Enable cross-border taxation (Optional) is for multi country operators that only apply taxes in one jurisdiction, but is considered experimental at this time.

This feature will allow the operator to configure, by channel, the length of time that a seat is placed on hold during the sales flow.

When moving a ticket, you can only transfer it to a different time, and it has to remain within the same Origin and Destination. Move is more of an admin function (IROPs), since there are less restrictions than with a regular change. Also, there are no fees associated with the Move function.

The first time a parcel is scanned the app will remind the user to enable the device GPS if it is not enabled.

This is reflected at time of doing a refund.

When service disrutpions are insignificant, they may still be noteworthy and it may be necessary, but not obligatory, to notify customers. In other cases, the disruption may be so significant that service in a particular location may cease (for a period of time) altogether.

The list will show manifest sorted by time by default. You can re-sort clicking the grid columns.

There are 4 channels for the Booking Session Grace Period/Timer (holding time) in order: back office, back office agency, web sales and web sales agency. This sets a user's seat selection holding time during which another customer who is looking at the EXACT same schedule and seatmap would not be able to click the seat that has already been selected by that user. This is updated real time, as one user selects and deselects in the seatmap page, another customer can see the seatmap availability change.

Also if you open the user side menu you can see at any time which port the document reader is using:

Ticket Status can be affected by payments, post-sales operations, redemptions, or time-based rules.

The Flexpass family of products allows you sell passes configured for different lengths of times and for use from point to point or network-wide. The sub products to sell, pricing and taxing schema can vary by channel based on the configuration(s) you select.

The Departure Trip will be displayed with the available trips and the departure time of each trip and then select the desired trip and click on the next button.

Go to the Tickets Report (Intelligence > Tickets) select only Status=Paid and use the filters from the desired period of time: Ticket from, Ticket to. "Ticket from" is the start travel date and "Ticket to" is the end travel date. Press "Apply filters".

A new customer is automatically created every time there is a unique combination of name and email at the time a customer purchases a ticket and it picks the information of the payment screen. The customer wont be the passenger (the person travelling) but the person actually paying for the tickets. In most cases this is the same person but it can change when a person is purchasing a ticket for another person or when there are more than one passengers in one transaction.

In the main screen (if it's the first time) you will have an empty state and you will have to create the first seat class.

In the main screen (if it's the first time) you will have an empty state and you will have to create the first seat fee.

• Bundle multi-trip booklets that can be sold at a discount and redeemed by the passenger at a later time for a proper reservation.

• You can further verify this by going to Intelligence -> Parcels and then clicking on the Parcel ID of the package that was just scanned. Scroll down to the 'Scan Details' section, and you will see date and time, latitude and longitude, as well as the account which scanned for the package. See image below.

Mandatory distance for segments in schedules. When this setting is enable a distance (and duration time) in the global segments information table needs to be created for each segment of a schedule. If the segment doesn't exist when trying to create a schedule you will have the option to create the segment(s) at that time.

• Valid travel period: ticket date and time range which the promo will be applicable.

Each time you choose to continue shopping, a new operation begins where prices are calculated depending on the criteria defined at the time the search is executed. The shopping cart groups each of the selections together as the price is calculated based on all the properties defined.

If a customer notification is set to be sent 24h before departure time of the trip, clients that book after this 24h mark wont receive the notification since the ticket was purchased after the system had already sent the notifications for that specific trip based on the configuration. By the time they booked there is no notification in the system configured to be sent out.

If the parcel hasn’t been claimed by the customer in a estimated period of time, there is the option to mark the parcel as "Not claimed"

The amount value is the precentage which will be applied to the related ticket price, or a fixed amount to include, by the time we'll be checking out our purchase along the simplified sales flow of the Reservation family product we already set:

The time to process the payment expired. The processing time is the same in both Betterez and the terminal, but be careful when receiving this error message, that the user doesn't try to continue payment in the Terminal.

At the bottom of the the data panel (you may need to scroll the panel to see it), it's the template version information. This shows the last time the template was modified (it could be the code or any of the properties) and the version you are seeing in the editor window. More about versions and revisions below.

Both parties can end the relationship at any time.

• Earliest travel date: By date and time.

To use the scanning app for the first time it is necessary to configure the following items in the account via back office:

Once administrators or agents log into Betterez to purchase a ticket via the back end sales portal by using their login email in customer information field, they won't receive the purchase confirmation email as they can check and download it at any time in Betterez platform.

Enter the email you will assign to the admin user, the password for the email, and confirm the password a second time.

Also if "Open menu when auto select station" setting is enabled, everytime the app changes the station automatically it will open the station options menu.

Vouchers are promotional tools that are available for one-time redemption only, and cannot be distributed for multiple purchases.

The dashboard allows you to view a breakdown of your transactions, tickets, and journeys in addition to the tickets per channel. Similar to the previous iteration, you can view these quantities in a variety of date ranges: 12 months (annual), 12 weeks (quarter), 30 days (month), 7 days (week), today, and custom ranges. The bar graphs adapt to the selected duration - becoming more granular for shorter time frames i.e. will show by month for the annual selection and by day for the 30 day selection.

The Ridership report allows to view the number of ticket redemptions per schedule in a specific time window. It was recently enhanced to show trips from the current day.

Editable amount: If =true, the price of the paid in item can be edited at the time of purchase.

Likewise at the time of using / redeeming the points to purchase the same segment with the same fare type and fare class he would need to use the number of points set in the LOYALTY_POINTS_FOR_REDEMPTION column in the Journey Pricing. In this example that would be 1000, 2000 or 3000 points respectively.

• Each time you upload a file, it will add on to the existing entries in the database. IT IS RECOMMENDED THAT YOU SAVE/MAINTAIN A MASTER LIST OF COMPANIES UPLOADED AS THERE IS NO WAY TO EXPORT THIS LIST TODAY.

Cutoff time: Enter the time (in minutes) that you would like to cut off sales of this service prior to the departure of the schedule.

Check in time acknowledge: If checked the user needs to accept to be able to complete the purchase

• Departure Time (Middle left)

You will enter prices one line at a time with a weight and distance range. When searching for prices the algorithm will try to match a record here based on the total weight of all parcels of the same fare type in a shipment and the distance between origin and destination.

The Bundle family of products, allow you to create different "bundles" or multi-trip booklets that can be sold at a discount and redeemed by the passenger at a later time for a proper reservation.

At the same time, your customers will be able to redeem gift certificates via both the Betterez Backoffice and Websales app.

Various other data points related to the transaction are also archived, but always based on the creation date of that data. In general this will be about the same time as the transaction itself, but it is possible that a transaction might not be archived due to when the archving process runs, and a discrepancy between its date created, and the associated data points created date.

Country: The name of the country where this tax should apply. This field should only be used when taxes apply to a whole country. If your account has taxes per state/province, only use the State/Province field (you can't select country and province at same time). By default this value is "All".

This usually happens the first time an email with a new domain is included. Other users/email addresses with that same domain shouldn't go through this step.

• You will get a warning that comes up from QZ.IO - select "Remember this decision" and click "Allow". This will avoid having the message come up every time you print.

New password: Enter the intial password that the user will use to log in for the first time. If the correct permission is enabled, the user will be asked to reset the password after the first initial login. Letters and numbers, at least 7 characters, accepted special characters are !@#$%^&*-~.

Trip search pull prices from only one Pricing Schema at the same time, it is not possible to combine JP and Fare Tables for a single trip search.

Avoid overlapping times in different trips: If =true, an error message will appear on the passenger details screen if the same flexpass is used to redeem two trips with overlapping journey times on the same date.

This feature allows an operator to refund a ticket while honoring the same payment methods that were used to pay for it when refunding the ticket. This would also include the scenario that a ticket was changed several times. In such a scenario, the refund will honor all the payments methods used in a ticket's change history.

The cost is applied as many times as the declared value is greater than the threshold once it exceeds the minimum. See the example below for a minimum of $100:

A Schedule is the itinerary that you will set up to go from Origin to Destination of your route, going through all your desired stations. You would need to set up, arrival and departure times for each station, capacity of the bus, validity of this schedule among other configurations.

• When configuring a “valid amount of uses”, the system counts the number of times a promo code is applied to the shopping cart, which is the same as the number of transactions where the promo was entered. This is separate from the number of tickets, and there could be more than one ticket per transaction.