This article describes the information contained in the details page on each transaction and tickets.

Clicking the details icon next to the price will display the detailed information of each leg and stops along the whole trip.

The shift details page can be accessed by clicking the My shift menu item.

You will be directed straight to the shopping cart where the appropriate taxes and fees will be applied and a payment can be made in cash by the customer. After payment is received and customer details are entered, click Pay

When continuing through the Betterez purchase flow and upon arriving to the Passenger details screen, the user will have the option to use the Copy information button to copy down the information of the first passenger to the rest of the passengers with tickets in the transaction.

Click a specific customer number to bring up the customer details.

There are a few ways to get to the manifest details.

Click Next to proceed to the Passenger Details screen. Here it is obligatory that the passenger enter his/her name and email. Click Next.

After successfully moving the ticket, you will automatically be directed to the ticket details page where the new manifest date will be shown, with the Moved tag displayed in red. Notice that the ticket number has not changed.

Restricting the passenger change will hide the pencil edit button in the transaction or ticket details.

• In fact, if you go to the Ticket Details page for the same ticket, you will see in the status that ticket has been Cancelled. Click the view refund link for further details regarding the refund.

• Customer details - Network agencies will not be able to see customer details

Additionally, there are fields that can be selected to see that field more detail, such as the Voucher #. Clicking on it will take you to the voucher details page, where you'll be able to see additional fields like the Origin and Destination of the voucher, if applicable.

This report shows information about any Parcels. This can include parcels in paid, waiting for payment, canceled and All status as well as ticket changes. Since the system allows to have several policies for these operations, this report will show the details of each parcel and the total amount of each of them.

This report shows information about any refunds. This can include both cancellations and ticket changes. Since the system allows to have several policies for these operations, this report will show the details for each transaction and the total amount refunded after any fees are applied.

The Overrides report is made for tracking the waived cancellation or change fees. It offers details on when and who did the override to provide better control on regular operations.

You will need to enter a name in each of the languages enabled for your account. This is the name that will be used in the sales page and in the waybill as well that in reports and parcel details page.

First access the web sales window and select the service you want to apply the gift certificate to. In this example we will reserve a ticket. Enter the origin, destination, and type of fare. Select the desired trip. Enter the passenger's details and any additional services they require. Review the details of the trip and press the checkout button.

This will open the details screen. It's the same screen as to create a new fare table but the fields will be completed with the information associated to the fare class that you are editing.

Users can easily tell what their current parcel status is by checking the parcel details. All these statuses can be reversed from the Betterez BackOffice App except the 'Received' status.

Starting a refund remains the same. From the Transaction details, click on Cancel

Click Change ticket on the Actions section of the Ticket Details page:

If there is only one result, the details page for the searched item will appear directly. Otherwise, you will be directed to a list of options.

Clicking on the provider name will open the details of the provider configuration.

Populate the designated fields as per the instructions and the sample company details given in the downloaded template.

In the route details page, for the products that use the market-pricing pricing schema, you will see a link that will take you to the fare table page directly.

The Transaction Summary report allows to view a quick summary of the transactions made in your account. If you want more details about individual transactions, please refer to the Transactions Report.

• Click the pencil (edit) button under Route details section to change the stops in the route

The details and data panel at the left, the editor and erros panel in the center, and the preview and documentation panel on the right.

Click the link to learn how to move the seat selection from after the passenger details to before the passenger details screen

Maximum waiting time Indicates the time Betterez will wait for the payment to be processed. After that time the referenced payment will expire. This can be configured in seconds, minutes, or hours. Depending on the amount of time configured here, a transaction will show Waiting for Payment on the Transaction Details and Ticket Details Screen.

At the time of checkout, you will see in the details to pay, the paid in item section

Click the link to learn how to move the seat selection from after the passenger details to before the passenger details screen

You can go to the route details page and click on the Schedules tab to go to the list of the schedules for that route and click on the Add new button (or edit an existing schedule, clicking on it's name).

• By having a back-office representative enroll them manually through the customer details screen.

On the customer details page, you will have the ability to view, create, edit and delete travellers associated with a customer.

A Gift certificate use can be tracked by searching the 24-digit gift certificate using the global search function to arrive at the Gift certificate details page.

This will open the details screen. It's the same screen as to create a new seat class but the fields will be completed with the information associated to the seat class that you are editing.

This will open the details screen. It's the same screen as to create a new seat fee but the fields will be completed with the information associated to the seat fee that you are editing.

• You can further verify this by going to Intelligence -> Parcels and then clicking on the Parcel ID of the package that was just scanned. Scroll down to the 'Scan Details' section, and you will see date and time, latitude and longitude, as well as the account which scanned for the package. See image below.

Avoid overlapping times in different trips: If =true, an error message will appear on the passenger details screen if the same flexpass is used to redeem two trips with overlapping journey times on the same date.

You will need to enter details for the following fields:

See Moneris AVS Codes for details on what these codes mean.

Early seat selection affects where the seatmap is shown for schedules that use seatmap. When this checkbox is checked you will see the seatmap besides the trip results. If left unchecked the seatmap(s) will shown when entering the passengers details.

This will open the details screen. It's the same screen as to create a new Dynamic Forms but the fields will be completed with the information associated to the Dynamic Forms that you are editing.

You can click in the add new button at the top of the page and you will see an empty details page.

Email refund receipts automatically: when selected, upon completing a refund (cancellation) an email will be send to the customer associated to the original transaction with details of the refund and a PDF of the transaction details.

Cash and Square transactions details on the Shift summary page:

Name: The name of the tax (this will be printed in tickets, transactions and shopping cart details as well as some other reports). You can set taxes with same name and overlapped periods as long as they differ in "country", "province" or "is border" field.

Follow the details below based on which provider you chose.

This will open the details screen. It's the same screen as to create a new terminal but the fields will be completed with the information associated to the terminal that you are editing.

• From the Transaction Details screen, select the desired redeemable item code by clicking on it to be brought to the Redeemable Item Details screen.

-Click ‘Add new’ and fill in the required details. Note that a pay on account needs to be created prior to setting up a code. In order to do so, go to ‘Payments’ option under the ‘admin’ drop-down, and select ‘pay_on_account’; then follow the instructions listed there.

This release introduces user's shift validations to prevent scanning errors, and also more specific error details were added related to fallback codes and full capacity.

Now anyone will be able to see the bus position by using the Betterez Map in a website. Please, contact support for more details on how to use Betterez Map.

• Ticket details page

• Ticket details page

View the Changes article for details

Early seat selection affects where the seatmap is shown for schedules that use seatmap. When this checkbox is checked you will see the seatmap besides the trip results. If left unchecked the seatmap(s) will shown when entering the passengers details.

In this field, you can put any details of the station that you would like to appear on the printed ticket.

State/Prov: Choose the state/province you would like to apply this tax (Please note once the State/Province in the station details is changed or stop matching the value in taxes you will need to re-select the new State/Province from the tax field as well, otherwise, there will be no taxes applied to the tickets)