We highly recommend you adjust the connection engine settings before deciding to filter trips using this feature, because it will be easier to maintain in the long run.

The Custom message for no found trips can be used by operators who want to show a message when customers try to book a ticket that is not available.

This information allows the service to calculate passenger transfers for long trips.

Prerequisite: The flex pass product need to have the "Avoid overlapping times in different trips" option enabled in back-office.

In the seach bar, several words separated by spaces can be used to filter trips. The scanner will search by:

This option allows to select trips on the scanner that may be started 1 day ago (or more) and are still on the road.

A new connection engine (also called Coltrane) with an enhanced searching algorithm, more robust settings allowing a customer to retrieve the optimized connection trips in a faster way, is now available in Betterez system.

• Pull to refresh on trips list

After you choose them, click on Find trips, and a list of available trips will be shown, similar to the sales flow. You can click on the Details on the right to see information about each trip. Select one and click Move.

You can manage what trips will be shown to the customer based on the time of purchase and the times of the trips.

The Proration Table is used to properly calculate taxes on connecting trips that might go through provinces or zones with different tax rates.

Avoid overlapping times in different trips: If =true, an error message will appear on the passenger details screen if the same flexpass is used to redeem two trips with overlapping journey times on the same date.

This validation will inform a user that atries to redeem a flexpass for two different trips that have overlapping travel times. This error message will appear in both in back office and websales sales channel flows.

The Departure Trip will be displayed with the available trips and the departure time of each trip and then select the desired trip and click on the next button.

Enable check in for selected trips: If enabled you will be able to set some schedules as requiring check in as well as to set some new validations for the scanner app

To remove a station from trips searches you need to make sure is not used in any pricing schema.

By clicking on it, they are brought to the list of active trips. That is, the trips active for today, and tomorrow up to 6 am (account's timezone).

• Trips and inventory updated each 2 hours.

Betterez's back office sales platform is setup with a shopping cart tool, that allows you to efficiently purchase multiple trips.

This setting is needed if you want to redeem/unredeem tickets from past trips. Also, refunding expired tickets is only possible with this option enabled.

You can also set a Sell time inverval so this rule will only target purchases that are made sometime between the SELL START DATE (starting on that day at the time specified) and SELL END DATE (ending on that day at that specifc time), or you can set a Trip interval so it will only target trips that depart sometime between the TRIP START DATE and TRIP END DATE.

• Prices are calculated and entered in the system based on origin and destination of the trip, including for connecting trips.

Proceed to select the new schedule for the trip or trips and update any Passenger details, which means that you can also change the passenger.

• If both trips have JP and no MP, JP prices will be reflected on the sales flow.

Stations need to be entered in the order that they will be travelled by in the schedule otherwise it might not show trips for certain origin and destinations.

You should only disable the back button if you are deep-linking into the trips result page from your own page.

Since you have already added the stations which will be consider the Origin and Destination for each section of your trips, these will show on the Fare Table and you would only need to add pricing for each segment in the fare triangle. In order to learn how to add a fare table, click on our documentation to *Create a Fare Table

• Valid for smaller trips.

• Trip history: Serves as a record of all trips taken per customer.

By default, taxes (if configured) will be calculated on top of the prices for trips or items. The taxes will not be displayed in the trip results and they will be displayed itemized in the shopping cart before the purchase is finalized.

The list of manifest is a summary of possible trips with capacity, load and redemption information.

Betterez web sales platform is setup with a shopping cart tool, that allows customers to efficiently purchase multiple trips.

A trip will have a point price only if all legs in the trip have a point value. If any of the legs in the trip doesn't have a point value the whole trip will not be available to be purchased with points. This prevents selling trips for a smaller point value.

The Ridership report allows to view the number of ticket redemptions per schedule in a specific time window. It was recently enhanced to show trips from the current day.

In this section you will be able to do more specific configuration such as certain behaviour during the sales flow, custom message for no found trips, allowing the account to change tickets to lower fare, analytics and more.

• It is allowed to sell roundtrips or trips starting on your partner's side

• Blackout: If there will be no service on this holiday day, select this box. This will mean that no trips will be available even if at schedule level is configured to run on holidays.

In order to create a No-Show Report for all the trips on a Reservation product, follow the next steps:

In the event a trip is sold out and the customer would like to be notified when it is available again, the waitlist feature can be used. In order to enable this, please make sure to have the Show sold out trips enabled, as these features work together.