We highly recommend you adjust the connection engine settings before deciding to filter trips using this feature, because it will be easier to maintain in the long run.

The Custom message for no found trips can be used by operators who want to show a message when customers try to book a ticket that is not available.

This information allows the service to calculate passenger transfers for long trips.

Prerequisite: The flex pass product need to have the "Avoid overlapping times in different trips" option enabled in back-office.

In the seach bar, several words separated by spaces can be used to filter trips. The scanner will search by:

This option allows to select trips on the scanner that may be started 1 day ago (or more) and are still on the road.

A new connection engine (also called Coltrane) with an enhanced searching algorithm, more robust settings allowing a customer to retrieve the optimized connection trips in a faster way, is now available in Betterez system.

• Pull to refresh on trips list

After you choose them, click on Find trips, and a list of available trips will be shown, similar to the sales flow. You can click on the Details on the right to see information about each trip. Select one and click Move.

You can manage what trips will be shown to the customer based on the time of purchase and the times of the trips.

Use Case: For trips with seatmaps that have multiple seat classes (ex: VIP seats, and standard seats), operators may want to only sell the "VIP" seats for longer distance trips only to maximize revenue. In this case, create two fare tables, one for VIP where O&D prices are set to only long distance combinations, and another fare table for standard seats with all O&D combinations. Passengers will not be able to book the VIP class seats for the short haul trips that were not priced in the VIP fare table.

Betterez Support Article

The Proration Table is used to properly calculate taxes on connecting trips that might go through provinces or zones with different tax rates.

Avoid overlapping times in different trips: If =true, an error message will appear on the passenger details screen if the same flexpass is used to redeem two trips with overlapping journey times on the same date.

This validation will inform a user that atries to redeem a flexpass for two different trips that have overlapping travel times. This error message will appear in both in back office and websales sales channel flows.

Enable check in for selected trips: If enabled you will be able to set some schedules as requiring check in as well as to set some new validations for the scanner app

The Departure Trip will be displayed with the available trips and the departure time of each trip and then select the desired trip and click on the next button.

To remove a station from trips searches you need to make sure is not used in any pricing schema.

By clicking on it, they are brought to the list of active trips. That is, the trips active for today, and tomorrow up to 6 am (account's timezone).

• Trips and inventory updated each 2 hours.

Betterez's back office sales platform is setup with a shopping cart tool, that allows you to efficiently purchase multiple trips.

This setting is needed if you want to redeem/unredeem tickets from past trips. Also, refunding expired tickets is only possible with this option enabled.

• Prices are calculated and entered in the system based on origin and destination of the trip, including for connecting trips.

If you choose 'Include some' option you could enter one or more schedules to apply to the rule. If the connector is 'Or', this rule targets trips that are composed by at least one schedule in this list. If it's 'And' the rule only targets trips that include all schedules in this list. You could 'Exclude some' schedules so the rule will never apply to trips composed by at least one of these schedules.

Proceed to select the new schedule for the trip or trips and update details.

• If both trips have JP and no MP, JP prices will be reflected on the sales flow.

Stations need to be entered in the order that they will be travelled by in the schedule otherwise it might not show trips for certain origin and destinations.

For example, if a value of $10 (positive value) is entered in the One-way field, then when the trip results are displayed, the price of the trips will increase: $32.99 + $10.00 = $42.99.

You should only disable the back button if you are deep-linking into the trips result page from your own page.

Betterez web sales platform is setup with a shopping cart tool, that allows customers to efficiently purchase multiple trips.

Since you have already added the stations which will be consider the Origin and Destination for each section of your trips, these will show on the Fare Table and you would only need to add pricing for each segment in the fare triangle. In order to learn how to add a fare table, click on our documentation to *Create a Fare Table

• Valid for smaller trips.

In this scenario, two trips with different time zone configurations are compared: one from Station A to Station D (Schedule 1) and another from Station C to Station D (Schedule 2).

By default, taxes (if configured) will be calculated on top of the prices for trips or items. The taxes will not be displayed in the trip results and they will be displayed itemized in the shopping cart before the purchase is finalized.

• Trip history: Serves as a record of all trips taken per customer.

In this section you will be able to do more specific configuration such as certain behaviour during the sales flow, custom message for no found trips, allowing the account to change tickets to lower fare, analytics and more.

The Ridership report allows to view the number of ticket redemptions per schedule in a specific time window. It was recently enhanced to show trips from the current day.

The list of manifest is a summary of possible trips with capacity, load and redemption information.

• It is allowed to sell roundtrips or trips starting on your partner's side

• Blackout: If there will be no service on this holiday day, select this box. This will mean that no trips will be available even if at schedule level is configured to run on holidays.

In order to create a No-Show Report for all the trips on a Reservation product, follow the next steps:

In the event a trip is sold out and the customer would like to be notified when it is available again, the waitlist feature can be used. In order to enable this, please make sure to have the Show sold out trips enabled, as these features work together.

-Danger Si edita el nombre de una estación existente, el cambio fluirá a todas las rutas, horarios y tarifas ya configuradas. La edición de un nombre de la estación ** también ** restablecerá los [viajes filtrados] (../ operaciones/70_filter_trips#). Esto significa que todos los viajes filtrados aparecerán tanto en el backoffice como en las ventas web, por lo que recomendamos no cambiar el nombre de una estación después de que se hayan filtrado los viajes.