There are two different ways you can create a schedule for a route.

• click on the route having a particular schedule

Once you have created a brand you will have to assign the brand to a schedule.

You can now update the schedule with new stop.

Now that you have finished creating your amenities the last step is to assign the amenity group to a schedule.

To have a specific schedule for statutory holidays or if you need to black out schedules on a specific day, follow these steps:

If there is a report which you periodically export from the system, you can also schedule it. Doing so will send this report to your email every certain time. You may choose which columns should be included, as well as the data period.

Now as your environment is beginning to take shape, the next step would be to begin configuring routes and schedules.

As we continue the initial configuration of your account, there may be some holidays to identify during which time you have abnormal or enhanced service schedules or cease operations altogether. In this case, you will need to identify these holidays.

Stations need to be entered in the order that they will be travelled by in the schedule otherwise it might not show trips for certain origin and destinations.

By selecting a ticket to move, you can move them to schedules in the future or even to schedules in the past including expired schedules.

If you use different operating companies to operate specific routes and schedules and would like to identify them by official name and tax identification number on the ticket then this feature is for you.

By Clicking on any one of the squares, you can access the manifest in order to redeem or unredeem tickets, manually add capacity to a specific schedule, or learn about any specific SSRs related to a manifest.

The last step is to assign the new inventory item and seat map to the schedule. To do this, navegate to Admin -> Sales inventory -> Routes, and select the route and schedule and from there you can assign the seatmap to the schedule.

The Operation settings contains settings that affect different operational areas, how routes or schedules are create, manual tickets for users, etc.

Depending on schedules and account configuration the header of the manifest may be slightly different.

Follow the link to learn how to associate the brand to a schedule

The Flexpass product must also be associated to the different available routes in order to access the different schedules offered and redeemed for the different origin and destination combinations using the pass. Click on the link if you need a reminder of how to associate a route to a product.

Enable check in for selected trips: If enabled you will be able to set some schedules as requiring check in as well as to set some new validations for the scanner app

Any tickets booked should be moved or changed before disabling the route. The schedules related to this route will no longer appear in the 5DO, so it will be hard to detect pending tickets after disabling it.

The last step is to assign the new inventory item and seat map to the schedule. To do this, navegate to Admin -> Sales inventory -> Routes, and select the route and schedule and from there you can assign the seatmap to the schedule.

The service uses the routes and schedules that have been configured, as well as the origin, destination, and date of travel requested, to build a traffic simulation that simulates the movements of all of your vehicles over multiple days. All routes/schedules need to belong to the same product.

The Segments information contains settings the information that will be used to add travel time and travel distances to the tickets. This information is used to generate schedules and to set the information in the ticket for the tickets report.

Operators looking to adjust their prices for schedules over a specific date range with different capacities can take advantage of the Betterez Price Buckets feature. This will enable you to price your seats based on capacity buckets for normal and promotional loading.

Cutoff time: Enter the time (in minutes) that you would like to cut off sales of this service prior to the departure of the schedule.

Ex: You may have an station named New York City so users can search by that name, but the vehicle will actually stop at a few different addresses based on the schedule, for example 200 W 72nd St and 100 W 52nd St

• Sell a ticket for a specific trip on a specific route and schedule.

Within the Tickets Report, you can select from a variety of filters to select the data that you are interesting in seeing. As shown below, some of the filtering options available include filtering by product, payment status, date range from purchase, ticket date, or updates, and tickets belonging to a certain schedule or route. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

If you want to go further and see the No-shows on a specific Schedule, you can go to the top of the table and filter the Schedule column by clicking on the dropdown menu icon at the right of the header cell. Then select the Schedule of interest

With Betterez, you can actively monitor the capacity of your different schedules, the purchase of different products , and/or the purchase of special service requests by using the Notifications feature.

Early seat selection affects where the seatmap is shown for schedules that use seatmap. When this checkbox is checked you will see the seatmap besides the trip results. If left unchecked the seatmap(s) will shown when entering the passengers details.

The Ridership report allows to view the number of ticket redemptions per schedule in a specific time window. It was recently enhanced to show trips from the current day.

• Schedule name: Assign a promo for all schedules or only one specific schedule.

With Betterez, you can actively monitor transaction events (created and updated) of your different schedules, and send scheduled notifications to your customers using the Customer Notifications feature.

Usages per trip: Entering a value of greater than 1 will allow multiple reservations to be made on the same schedule. Once the number of usages per trip exceeds the value entered, an error message will appear informing the user that they have exceeded the maximum number of purchases for that trip.

It also may happen withing the same schedule if passenger onboards at a different station (and settings allows this).

Schedules also has to consider seatmaps

It is possible to do bulk redeem for active product lines and routes that are enabled, even if the schedule is expired.

Once in the Redemptions report page, you will see there are a variety of filters to select the data that you are interested in seeing. As shown below, the filtering options available include filtering by Date, Schedule, or backoffice user. Note that the Redemption date is the ticket creation date, not the travel date. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

• Then, when he arrives at the station, the user (driver) must upload manifest date, schedule name, driver and tickets * with their prices : https://sandbox.betterez.com/shift/{shiftId}/manual-sales . The button to manual sales is in the manual sales tab on the shift page.

There are 4 channels for the Booking Session Grace Period/Timer (holding time) in order: back office, back office agency, web sales and web sales agency. This sets a user's seat selection holding time during which another customer who is looking at the EXACT same schedule and seatmap would not be able to click the seat that has already been selected by that user. This is updated real time, as one user selects and deselects in the seatmap page, another customer can see the seatmap availability change.

After you select the date of travel for your specific O & D you will be brought to the Select Trip screen where you will choose your desired schedule. Clicking Next will bring you to the Passenger Details screen to enter first and last name and email address.

Proceed to select the new schedule for the trip or trips and update any Passenger details, which means that you can also change the passenger.

Show trip name Will display the trip (schedule) name in the ticket

Now during the booking flow, in the trip result section, you can see that each schedule shows the amount of points necessary to pay for it with loyalty points. In this example it would be 1000, 2000, and 3000 points respectively.

Remember that to create them you will need to schedule it from an existing report. Here is the support article for:

• Effective to date and from date: this property defines the effective dates for this fare table to sell the product (This controls selling date. Travel date is controled at schedule dates from/to).

The final step is to associate an amenity group to a schedule

Notice that in some cases you may want to use different Ids for different items that may have different characteristics, even if they belong to the same product and type. For example: reservations in the same account sometimes have seat information and sometimes they don't depending on the schedule. You may want to test how your template behaves with the different reservations.

One of the first things you might want to do before setting up Routes and Schedules, but for this article, we will stick with simple fare types.

When the message appears on the trip search page, it is because the message applies to all schedules for the entire day.

Vehicles can be assigned to schedules and manifest. Each vehicle can also be associated to a seatmap.

If you edit an existing station's name, the change will flow through to all the Routes, Schedules, and Fares already set up. Editing a Station name will also reset the Filtered Trips. This means that all Filtered Trips will show up both in the Backoffice and Web Sales, which is why we recommend not changing a Station name after trips have been filtered out.

Early seat selection affects where the seatmap is shown for schedules that use seatmap. When this checkbox is checked you will see the seatmap besides the trip results. If left unchecked the seatmap(s) will shown when entering the passengers details.

• Schedules: It is possible to select multiple schedules. Schedules can be in the include or exclude column

• Schedule name

Leverage the Betterez platform to provide customers with booking shortcuts for specific schedules on any given day.

• Purchase confirmation: Allows you to verify the details of the purchase, such as travel dates, schedules, selected seats, prices and payment methods.

• Fixed broken pop up window with ticket info for schedules without seatmaps

Schedules: In this section, the corresponding fields will allow you to select whether the modifiers will work on all, some or be exempted from specific schedules.

Shift operation control by location This control will manage the user’s ability to move or create/copy schedules, restricted to the origin of their shift location.