In order to setup email confirmation sending, navigate to Admin > Email Settings and click +Add New

When logged into the back-office with a user (for example, your_user@betterez.com) that is simultaneously used as the email of the transaction (your_user@betterez.com), the user WILL NOT receive a confirmation email with the pdf ticket. The reason is that the system sees that the person logging in is the same customer completing the transaction. Since the person making the purchase has access to the back office, the system assumes that the user does not require the confirmation because he/she has access to the back-end of the system and will be able to find the transaction and ticket to print, if necessary.

Once administrators or agents log into Betterez to purchase a ticket via the back end sales portal by using their login email in customer information field, they won't receive the purchase confirmation email as they can check and download it at any time in Betterez platform.

System: Select Email.

Your customers need to enter an email a password and their first and last name to create an account.

Show email opt-in checkbox If checked, a checkbox for the user to opt-in to emails will be shown.

If you choose to download All of the records, the report will be processed in the background and will be emailed to you when it is ready. Depending on the size of the report, this may take some time (large reports may take 30 minutes or more). The report will be sent to the same email as your user in Betterez.

When purchasing a product from reservation (where the confirmation email has a link to change the ticket) or product that requires redeeming an item (such as bundle or flexpass), the link in the confirmation email will point to the first url that is available for that product. Even if it is available for All Domains or for several domains such as Domain 1 and Domain 2 it will always link to the Domain 1.

Transport: Select the transport for which you would like to send a notification: email.

Email: Enter the email that will be used by the user to login.

Email: Enter the email you will assign to the admin user. IMPORTANT It should be the operators own email.

There can often be disruptions to services or specific operational updates that require notifications to customers. The manifest email notification is available to provide live email messages to customers (NOT passengers) who have purchased tickets in a given manifest.

Each time a transaction is made, a confirmation will be mailed to the customer if an email is available (in many cases, it is mandatory).

Once the transaction is complete then a resulting page and email will provide the ticket in a PDF format.

Just enter your email and password, please check your Internet connection is on.

Checking the Add tracking link in email will add a link in the confirmation email that will point to the Ship track tracking page with the shipment Id. For this link to work the Ship Track company Id needs to filled as well.

Enter the name that will appear on the header of the printed ticket and confirmation emails. This is the name your account will be identified. If you are an agency, this name will also appear as the agency name in several reports.

The system will use the email of the agent making the purchase in this case, a customer record will still be created, but the email will not be the email of the customer.

After having selected the "Uses Left" column as well as the other columns of interest, click on the Download icon and select "All". The report will be sent to your email.

Enter the email you will assign to the admin user, the password for the email, and confirm the password a second time.

You can also download this data in CSV format by selecting the download button and entering an email address where the report will be sent to you in CSV format.

You can enable print templates in the print settings admin area. Once enable you can select a template collection from the list. Notice that most template collections are used only in the backoffice channel for printing purposes and for other channels or to attach to email the "Default" collection will be used.

The Invitations page allow you to send an invitation via email to a potential provider that already owns a Betterez account.

Click Next to proceed to the Passenger Details screen. Here it is obligatory that the passenger enter his/her name and email. Click Next.

(Refund Confirmation email to the client will also be sent)

Email To: Enter the customer's email address who will be receiving the voucher.

The subscription to webhooks are a premium feature that can be enabled in each account. To enable webhooks, please send an email to sales@betterez.com.

There is a significant amount of data that is available in the Currency Exchange report. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the gear icon to toggle different fields and select the data you would like to view. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

You can use the gear icon to toggle different fields and select the data you would like to view. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

You can use the gear icon to toggle different fields and select the data you would like to view. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

There is a significant amount of data that is available in the Agency commission report. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the gear icon to toggle different fields and select the data you would like to view. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

There is a significant amount of data that is available in the Journeys report. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the gear icon to toggle different fields and select the data you would like to view. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

There is a significant amount of data that is available in the Items report. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the gear icon to toggle different fields and select the data you would like to view. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

You can use the gear icon to toggle different fields and select the data you would like to view. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

There is a significant amount of data that is available in the Items report. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the gear icon to toggle different fields and select the data you would like to view. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

• Search by passenger name or email also in the search box on the top right.

You can use the gear icon to toggle different fields and select the data you would like to view. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

Email: Enter the traveller's email. This field is not required.

You can use the gear icon to toggle between the different fields and select the data you want to view. Don't forget that the columns can be dragged and dropped and placed in a custom order. Use the download button next to the gear icon to download the page you are viewing or all the data contained in the filter and the fields you have selected in csv format to the email address associated with your account.

You can use the gear icon to toggle different fields and select the data you would like to view. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

Also on the confirmation email attached to a specific reservation, there is a section that says Where's my bus? Click Here

In the case where transaction has one Customer but the ticket has a different passenger (ex: customer buys a ticket for a relative) if you change or move this ticket using a regular move, the Customer and Passenger will remain as in the original transaction. But if the ticket is moved using unrestrictive move, the resulting transaction will create a new customer with the passenger information provided. Example. Customer A with email a@a.com purchases a ticket for Passenger B with email b@b.com. If this ticket is moved using the unrestrictive move it actually creates a new customer with the Passenger B information. The new transaction will have then Passenger B both as customer of this transaction and passengerfor the ticket. So for unrestrictive move if customer and passengers are not the same, it actually creates a new customer with the passenger information.

You can use the gear icon to toggle different fields and select the data you would like to view. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

You can use the gear icon to toggle between the different fields and select the data you want to view. Don't forget that the columns can be dragged and dropped and placed in a custom order. Use the download button next to the gear icon to download the page you are viewing or all the data contained in the filter and the fields you have selected in csv format to the email address associated with your account.

A new customer is automatically created every time there is a unique combination of name and email at the time a customer purchases a ticket and it picks the information of the payment screen. The customer wont be the passenger (the person travelling) but the person actually paying for the tickets. In most cases this is the same person but it can change when a person is purchasing a ticket for another person or when there are more than one passengers in one transaction.

You can use the gear icon to toggle different fields and select the data you would like to view. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

You will receive an email to the email address of your profile once the file has been processed.

There is a significant amount of data that is available in the ticket report. Use the gear icon to toggle different fields and select the data you would like to view. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

On the confirmation email attached to a specific reservation, a section asks Want "Want to change the ticket? Click Here"

Message to inform loyalty points in purchase email: Enter the message informing the customer how many points have been accumulated in a transaction.

You will need to enter the properties inside the <attributes> payload of a successful CAS response that identify the email, first and last name for the customer in cases we need to create a new customer in Betterez.

You can also search for Customers and Passengers by their first name, last name, or Email.

There is a significant amount of data that is available in the Loyalty Movements report. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the gear icon to toggle different fields and select the data you would like to view. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

Mensaje para informar puntos de fidelidad en el email de compra: Ingrese el mensaje informando al cliente cuántos puntos se han acumulado en una transacción.

If you want to get data that overlaps both Active and Archived date ranges, your only option currently is to select the date range that goes beyond the Active range, and to download all, which will email you data from both data sources. You will have to merge this data on your local machine currently. We are in the process of enhancing this experience, so look for improvements in the customer experience in the future.

• Disable email and password login: If Yes, users will be authenticated by OneLogin only

• Disable email and password login: If Yes, users will be authenticated by OneLogin only

This precondition of classifying user roles can be accomplished by working with a Betterez support analyst by sending an email support@betterez.com to add/remove the appropriate permissions from a particular user role to make the role trusted or untrusted.

Cuando inicia sesión en el back-office con un usuario (por ejemplo, su_usuario@betterez.com) que se utiliza simultáneamente como el correo electrónico de la transacción (su-usuario@betterez.com), el usuario *NO *recibir un email de confirmación con el ticket en pdf. La razón es que el sistema ve que la persona que inicia sesión es el mismo cliente que completa la transacción. Dado que la persona que realiza la compra tiene acceso al back office, el sistema supone que el usuario no requiere la confirmación porque tiene acceso al backend del sistema y podrá encontrar la transacción y el ticket para imprimir. , si necesario.

You can use the gear icon to toggle different fields and select the data you would like to view. Don't forget that the columns can be dragged-and-dropped and positioned in a custom order. Use the download button beside the gear icon to download either the page you are viewing, or all of the data contained within your filter and fields you have selected into a csv format to the email address associated with your account.

When a bundle is purchased, the client will always receive a ticket confirmation that will have all of the redeemable item codes on the pdf that arrives to the client email. The number of codes on the pdf depend on how the bundle is configured for sale.

To enable this, please contact your Betterez sales rep or send an email to support@betterez.com

For instance if you'd like to up-sell a holiday trip running on December 24, 2017, you can get a custom URL from the Betterez websales page - with origin, destination, travel date and fare type pre-selected - and post it directly on your website, so that all the customer has to do is select the trip that's right for them then enter their name, email and payment information to complete the purchase.

To enable this option client needs to call PayPal and provide email or phone number under their PayPal account.

En el caso de adquirir varios productos el enlace del email de confirmación apuntará a la url que tienen en común todos los productos adquiridos.

Any name (first and last name) and email combinations entered in this section will be matched against information gathered for the passenger associated with each ticket. If no match is found, the promo will not be applied. If no entries are added to this section, then no validation will be performed.

Once a ticket is purchased and the user is part of the loyalty program, the confirmation email that arrives to his mailbox upon successful purchase of a ticket will indicate the amount of points that were accumulated on the transaction.

• Disable email and password login: If Yes, users will be authenticated by OneLogin only

Este mensaje también aparecerá en el email de confirmación de compra

There is a badge per user and it can be printed from back-office (user --> options --> print/email scanner badge).

Once you click Pay you will be brought to the Payment Confirmation screen containing the transaction number and an automatic download will occur with the Transaction details (containing the Flexpass ID) and Flexpass (containing the transaction number) for printing. The customer will also receive an email with the transaction details and the Flexpass ticket to the address provided.

• Asunto del email

This message will also appear in the purchase confirmation email