The Standing Passenger feature lets you add extra capacity to a vehicle without assigning specific seats. This is especially useful on high‑demand routes where maximizing passenger load is critical.

When continuing through the Betterez purchase flow and upon arriving to the Passenger details screen, the user will have the option to use the Copy information button to copy down the information of the first passenger to the rest of the passengers with tickets in the transaction.

In order to checkin passengers go to the menu Operations / 5 Day Outlook. You can find more information on this feature in the following link..

Passenger info page will ask for the passenger information and any additional services that may be added to the trip.

Click Next to proceed to the Passenger Details screen. Here it is obligatory that the passenger enter his/her name and email. Click Next.

The value indicated in the Max Load field represents the highest number of passengers on board when departing from a station at any point in the itinerary, according to the manifest. This number may be the same at multiple stations if the maximum passenger count remains consistent at different points in the route.

You can enable a free form text field in the passengers page of the purchase flow in each of the channels (back-office and/or websales) independently.

After checking out we'll have not only the three different tickets in the shopping cart, which were created with the proper trip for the different passengers, but also notice two extra items having the information of the associated ticket and passenger, belonging to the paid in items purchased:

With this option if we have a ticket from A to D in a route that is A-B-C-D and the passenger boards in B or C then the redemption will be valid.

You can also search for Customers and Passengers by their first name, last name, or Email.

In the case where transaction has one Customer but the ticket has a different passenger (ex: customer buys a ticket for a relative) if you change or move this ticket using a regular move, the Customer and Passenger will remain as in the original transaction. But if the ticket is moved using unrestrictive move, the resulting transaction will create a new customer with the passenger information provided. Example. Customer A with email a@a.com purchases a ticket for Passenger B with email b@b.com. If this ticket is moved using the unrestrictive move it actually creates a new customer with the Passenger B information. The new transaction will have then Passenger B both as customer of this transaction and passengerfor the ticket. So for unrestrictive move if customer and passengers are not the same, it actually creates a new customer with the passenger information.

Imagine a customer purchasing three round trip tickets for himself and 2 friends, so it’s 3 total passengers:

• Bundle multi-trip booklets that can be sold at a discount and redeemed by the passenger at a later time for a proper reservation.

Imagine a customer purchasing three round trip tickets for himself and 2 friends, so it’s 3 total passengers:

A Special Service Request (SSR) allows operators to provide additional services to their passengers such as requests for accessible seating, requiring wheelchair storage, or declaring that a service animal accompany the passenger on board.

Restrict passengers: If =true, the flexpass will not allow a different passenger to travel from the passenger that is associated with the flex pass.

A manifest with "Operations" status is not sellable in any channel, and can not have passengers moved to the trip (similar to "cancelled" status). The manifest cannot be set to "Operation" status if there are passengers booked on this manifest.

Use Case: Operators who need to move vehicles from one location to another, for logistical planning rather than passenger transport.

Betterez Support Article

A new customer is automatically created every time there is a unique combination of name and email at the time a customer purchases a ticket and it picks the information of the payment screen. The customer wont be the passenger (the person travelling) but the person actually paying for the tickets. In most cases this is the same person but it can change when a person is purchasing a ticket for another person or when there are more than one passengers in one transaction.

The Bundle family of products, allow you to create different "bundles" or multi-trip booklets that can be sold at a discount and redeemed by the passenger at a later time for a proper reservation.

The passenger selects an origin, destination, number of fares, and date of travel.

• Blue indicates there are passengers booked on the schedule.

First access the web sales window and select the service you want to apply the gift certificate to. In this example we will reserve a ticket. Enter the origin, destination, and type of fare. Select the desired trip. Enter the passenger's details and any additional services they require. Review the details of the trip and press the checkout button.

• Search by passenger name or email also in the search box on the top right.

An open-ended ticket is another product option and allows passengers to purchase a known origin and destination combined with an unknown travel date. Once decided on a date of travel, the ticket can simply be redeemed and exchanged for a reservation.

• UI improvements on tickets info (E.g bigger passenger name)

In this example, we are going to apply a special price for the first passenger and a different price for every passenger after.

When the user completes the purchase, the ticket will be printed with the alternative name, so the passenger knows where to get on or off the vehicle.

Any name (first and last name) and email combinations entered in this section will be matched against information gathered for the passenger associated with each ticket. If no match is found, the promo will not be applied. If no entries are added to this section, then no validation will be performed.

In general you should only use negative values for the in person channel, where an attendant can validate that the passenger will be able to get in the trip.

Select Origin, Destination and the Fares for the passengers.

Transaction numbers refer to a financial transaction, of which multiple tickets may be associated. If a passenger purchased 3 tickets and paid for them all at once, 1 transaction number, and 3 ticket numbers would be created.

Restrict passenger change: if checked, when the redeemable item is used, the reservation will be for the same person that purchased the bundle and it can't be changed, the customer modification icon will not be displayed.

With the scanner app, the driver can simply scan the QR code of a redeemable item and, as long as the stations in the RI matches the current trip, a new reservation will be created for the passenger.

Every passenger can interact with the Betterez WebSales platform with the help of Apple VoiceOver, Google TalkBack and Microsoft Narrator.

Click the link to learn how to move the seat selection from after the passenger details to before the passenger details screen

Enter the type of price adjustment that should be applied to the journey when a passenger purchases a Round Trip. If the trip departs and returns on the same day you should set the Same day option. Possible values are: % (adjust the base price of the journey by a percentage), $ (adjust the base price of the journey by a dollar amount), override (change the base price of the journey).

The Customer name entered here must match the "Customer Name" field before the checkout (not the passenger name). Be careful with the number of names and/or surnames. Capital letters don't matter.

• The green pencil icon next to the passenger name lets you modify the passenger's name. /tickets/edit permission needs to be enabled for this.

The case of a ferry station can be used to highlight this feature. A passenger who will be arriving at a ferry station by bus will typically have the intention of boarding the ferry to continue the journey to the final destination, so in this case, it may be convenient to include the cost of the ferry ticket in the price of the journey from the origin to the final destination.

Click the link to learn how to move the seat selection from after the passenger details to before the passenger details screen

We also fixed the passenger data in Tickets created from Monthly Passes.

If everything is right, the fare will be the price of the seat class and you will see the name of the seat class in the passenger detail, cart detail and on the ticket.

Consider that transaction numbers refer to a financial transaction, of which multiple tickets may be associated. If a passenger purchased 3 tickets and paid for them all at once, 1 transaction number, and 3 ticket numbers would be created.

Capture information during the sales flow: If enabled the user will be presented with the check-in information field to be filed during the sales flow for each passenger, if any of the schedules in the trip requires check-in. This property can be selected only if the account enables check in for selected trips.

When a passenger wishes to purchase a gift certificate via back office the first step is to navigate to Sales -> Gift Certificates. Then, select the Gift certificate program customer wants to purchase and continue to the shopping cart.

After the trip selection the user will enter his/her name on the Passenger details screen.

• Customer creates an account (name, last name, email, and phone number) and makes a purchase for another PAX (passenger): The transaction is stored in the customer's account, but no new customer is created with the PAX's information.

With the appropriate permissions, you can change the passenger associated with a ticket. However, this does not create a new customer profile. The customer information from the original purchase will remain unchanged.

• Should pull ticket and passenger fees from each account

This article explains how to activate the Google Wallet and Apple Wallet options in confirmation emails. This feature allows passengers to add purchased tickets to their digital wallets for easy access on their devices.

• Users can now edit Passengers data when selling tickets.

With Betterez, you can use a card reader to fill the information of the passengers in the sales process.

• Allow changes: This option will allow passengers to make changes to their tickets

Now a Gift Certificate program has been created for your team to sell to your passengers through the Betterez Backoffice app and for your clients to purchase directly from your websales.

Keep in mind that this email address will be visible to your passengers, you can either use something that is monitored or choose a new email address such as noreply@yourcompany.com.

In websales, please make sure to disable any products or fees that do NOT have a loyalty equivalence if loyalty redemption needs to be implemented. Otherwise, passengers will get a payment error.

This is very important for tickets that passengers purchase on your website.