In order to checkin passengers go to the menu Operations / 5 Day Outlook. You can find more information on this feature in the following link..

With Betterez, you can enable and setup the check in process for your account.

With Betterez, you can create the marital status you need for your check in process.

With Betterez, you can create the document types you need for your check in process.

First you need to configure the check-in.

You can disable this product by checking the Inactive checkbox.

The starting point to get this functionality working is to have a paid in family product already created and set to work in backoffice. Go to Admin -> Product Lines and check if the account has the right product having the paid in product family in place and check if it's properly set:

In previous version to enable this feature the user needed to check the "validate trip" checkbox under /admin/scanning. Starting with this new version, that is not a requirement any more.

Habilitar el registro para viajes seleccionados: Si está habilitado, podrá configurar algunos horarios que requieran check-in, así como también establecer algunas validaciones nuevas para la aplicación del escáner.

Para realizar el check-in de pasajeros vaya al menú Operaciones / Outlook 5 días. Puede encontrar más información sobre esta función en el siguiente enlace.

we recommend regularly checking you have access to this email. Password recovery and other features will send emails to this address.

If the account has the check in preference enabled it will show this section that have two fields to fill:

You can disable this product by checking the Inactive checkbox.

Taxable Check if this product is subject to takes.

Keep in mind that some features are not available in offline mode. For a quick reference please check the following table:

For the agency to be able to operate, you need to check the Active: checkbox.

Also, checking the check box that says Automatically accept terms for back office users will automoatically check the box in the UI.

You can disable this product by checking the Inactive checkbox.

Check if the station is no longer shown for selection in the combobox.

Please note this is still in beta version and also requires all Seatmaps to be updated to the latest version. Not recommended to use without checking with Betterez support.

Then check the box to disable the route.

Disable: If checked, this tax will be disabled and it will not be used.

La información capturada en estos campos se utilizará como información de check in del usuario cuando se le asigne un manifiesto. Estos campos se configuran en el menú Administración > Check in.

If you load records with no ID, the system will check if the information matches with the existing records. If it is a 100% match, it will give an error “records were not created because duplicate records already exist in the system”. If the information is different (for example price, even by a cent), it will create a new rule which will be the one to apply, since it was the last one created out of the two (previous one and new one with 0.01 cents more).

This version introduces the ability to sell tickets from the drivers app. To start selling, please check the docs

Once administrators or agents log into Betterez to purchase a ticket via the back end sales portal by using their login email in customer information field, they won't receive the purchase confirmation email as they can check and download it at any time in Betterez platform.

• Delivery days (DOW): check on the days of the week in which this report should be sent.

Check-in: If the account has the check in feature enabled, then this option will appear. If selected, check-in information will be required in the sales flow for all manifests that are under this schedule.

Once a ticket is tagged as a No show, the ticket is removed from the manifest and the Check in status will be updated. A ticket with this status can still be Moved, Changed or cancelled.

Give the webhook a descriptive name for example, terminal-checkout.

You have to activate the check on Prorate refund amounts based on payment history to proceed with the cancellation of the transaction or ticket.

Once your email is verified navigate to Admin -> Email Settings. Click your email, and check Active.

In the taxes configuration page check the Is Border field so this tax will be applied for stations that are in the border. It is important to consider that both border stations located in the Acount's country and those located in the continuous country must be configured.

Click "Check out" and a dialog will open asking to continue the purchase processing in the pinpad.

Click "Check out" and a dialog will open asking to continue the purchase processing in the pinpad.

Click "Check out" and a dialog will open asking to continue the purchase processing in the pinpad.

For Enable self serve change please check the following article: Customers

If you see an error as below when trying to save the service type, check that all required fields are completed. Pay special attention to the name field in all the available language tabs.

Incluso cuando la validación está activada, si algún mensaje queda vacío significa que no se presenta ninguna advertencia para ese estado de check-in.

Click "Check out" and if not errors show up you will see a confirmation screen.

• Check the 'Is base fare:' box, if this new fare type will be your base fare, and you can change the order to be 1 to list it above all other created fare types in the booking flow

Con Betterez, puede crear los tipos de documentos que necesita para su proceso de check-in.

Con Betterez, puedes crear el estado civil que necesitas para tu proceso de check in.

To configure a fare type validation, navegate to Operations -> Fare Type and sekect +Add New/edit an existing fare type. Once on the Edit Fare Type screen, select the Requires extra use info checkbox.

You need to enable single sign on by checking the Enabled field. If you enable SSO you will also need to make sure to configure the provider below.

Click "Check out" and a dialog will open asking to continue the purchase processing in the pinpad.

Just enter your email and password, please check your Internet connection is on.

Please note that the above needs to be also in synch with the days of the week that the schedule is meant to run. If it is meant to run on holidays, but the holiday falls on a day of the week where the schedule is not mean to run, days of the week will rules over the holiday configuration. The holidays would need to fall on a day where the schedule is meant to operate for it to show for sale. It is recommended to check in this case all the days of the week because different holidays can fall on different weekdays. The schedule would only run on a day of a week that happens to coincide with a holiday that has been configured in the account.

You can disable this product by checking the Inactive checkbox.

Please go to your payment gateway's support site to check the meaning of each AVS code response, as they may vary between gateways.

• In your main account: Go to Administration / Printing / Edit print settings and check the option to use print template.

Pricing or extra fees can be managed in several ways. You can define specific pricing for each "Service type", one of them can be pricing for the pay on delivery method. For parcel pricing methods, please check Parcel Zones or Zone prices.

Assuming the Network agency is already configured for selling tickets (please check our article on how to create a new agency ), we will describe the general credit limits flow.

If you want to offer open return reservations you can check the This is an open return bundle checkbox to use this bundle to create the open part of that particular reservation. This bundle will not be available to be sell on it's own.

Once you completed all the information you should check that the information is correct by clicking on validate the connection. A pop up screen will appear on the browser to select the port and allow the browser to use the location.

The system checks every 15 minutes so it won't send the notifications with the upmost precision, It will send the notification a 15 min earlier or 15 min later depending on the type of notification.

Automatically print in back office if checked, the pdf ticket will automatically print in back office after payment is made in full

You can click in the copy button to copy and paste in some document or you can click the open new Open in a new window button to check your websales portal.

The Customer name entered here must match the "Customer Name" field before the checkout (not the passenger name). Be careful with the number of names and/or surnames. Capital letters don't matter.

This will automatically generate your API Keys which you can either check or regenerate by clicking in the application, entering its set up once again.

In the taxes configuration page check the Is Border field only for the TAX which will be of border type.

If checked, it will only allow travellers the option to check it if required.

• For a client that is using PayPal Pro gateway payment through Betterez, it is important to check the PayPal Pro account to make sure that Do Not Reference credit option is enabled.

Request ID: If =true, the holder of the flex pass will be required to show ID. A message will appear on the scanning device prompting the scanner operator to check ID.

If the JP record for the reservation part does not has an openReturnPrice, we will load the JP record that matches the O & D for the return and we will check if that record has an openReturnPrice. If it does we will use that price (without applying any fare type discount in this case). If there are several JP records where the O & D match, then the lowest price will be used.

If prices can't be added we will check in the fare tables for the point to point prices and for a Market price modifier and apply those modifiers to each of the individual tickets in the trip.

Recurring If checked, the new holiday you are creating will be valid for every subsequent year on the same date.

Si la cuenta tiene habilitada la preferencia de check in mostrará esta sección que tiene dos campos para llenar:

Podrás realizar el check-in de la reserva si el Open Return está habilitado de la siguiente manera:

Una vez que un ticket se etiqueta como No presentado, se elimina del manifiesto y se actualiza el estado de Check in. Un ticket con este estado aún se puede mover, cambiar o cancelar.