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Shift

Within the Betterez platform, operators have the ability to track sales activity at each station where they have a ticket booth using the shift feature.

shifts

Sign out

He can sign out (leaving the shift open), for example, switching machines or taking a break.

Gift certificates

If an error occurs when attempting to purchase a Gift Card in Websales, this may be due to the fact that the corresponding gift certificate has the Taxable field enabled in its configuration, but the account does not have a station configured in the Default shift location field under the Shift Settings section.

gift-certificatepayments

Sell on Behalf of

  • Choose the desired user from the list. You will be able to see if they already have an open shift, otherwise, the system will ask you to open a shift. By default, the system will use the offline user's config, including the default shift location. But if they don't have one, you may select where to open the shift at.

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Manual Sales Registration

  • Then, when he arrives at the station, the user (driver) must upload manifest date, schedule name, driver and tickets * with their prices : https://sandbox.betterez.com/shift/{shiftId}/manual-sales . The button to manual sales is in the manual sales tab on the shift page.

salesmanualreservationsmanual-sales

Trusted untrusted users

Users can select (or be assigned) one or more “default” shift locations on the user configuration page. If a user has default shift locations assigned to him, he will be able to select one of the locations that appears but if he selects a location other than the trusted machine location when trying to make a sale he will get a message: Can't sell on this (Location trusted Machine) since you have a shift opened in (Location Shift) the two locations must match.

trusteduntrusteduserssecuritytrusted-machine

Multicurrency display

Displayed Currencies in this section, selecting the available currencies will allow some one selling from this station's shift location to sell in the selected currencies.

Desconectar

Si hace clic en el botón Cerrar turno, el usuario será redirigido a la pantalla de turno para completar el proceso para [cerrar un turno] correctamente (/content/operaciones/05_shift#closing-a-shift).

Payments report

The Payments report allows to view information related to any transactions done through any of your sales channels. The way the information is displayed makes it easier to identify any group of transactions that may have some issue with the payments, or get information by shift location to be able to evaluate specific agencies.

paymentsreportsAVSonline-payments

Refunds report

Once in the refunds report page, you will see there are a variety of filters to select the data that you are interested in seeing. As shown below, the filtering options available include filtering by payment type, refund type, date created, product, brand, shift location or Original Purchase Shift Location. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

refundschangescancellationsreports

Registro Manual de Ventas

  • Luego, al llegar a la estación, el usuario (conductor) deberá cargar fecha de manifiesto, nombre del horario, conductor y boletos* con sus precios: https://sandbox.betterez.com/shift/{shiftId}/manual- ventas . El botón para ventas manuales se encuentra en la pestaña de ventas manuales en la página de turnos.

ventasmanualreservasmanual-ventas

Transaction summary

Once in the Transaction Summary report page, you can filter the data by Payment type, Agency, date, Authentication code, or Shift Location. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

transactionsreports

Users

Shift Locations Select the shift locations which will be available for the user to open a shift for the sales flow. Only into the selected locations, user will be able to open it. By default, "All" option is set, so that all options will be available, included the new created stations.

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Parcel report

Once on the Parcels report page, you will see that there are a variety of filters to select the data you are interested in viewing. As shown below, the filtering options available include filtering by status, agency, creation date, tracking status or shift location. Once you have selected the data you wish to view, click the "Apply Filters" button to display the data.

parcelreports

Transaction report

Once in the Transactions report page, you can filter the data by payment type, agency, transaction date, Auth code, Status, or Shift location. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

transactionsreports

Network / Agencies

When you log in to your new agency account for the first time, the opening page will say "New Shift" and direct you to select a location. The drop down menu will be empty and you will see a yellow warning banner telling you to create a station. You will need to create a station in the agency account which will only be used as the location for the shift of the agency and is not related to your products or routes in any way.

networkagenciesOTA

Items report

Once in the Items report page, you will see there are a variety of filters to select the data that you are interested in seeing. As shown below, some of the filtering options available include filtering by Item type (paid-in/paid-out), Shift Location, payment status and date range from purchase or Manifest date. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

itemsreports

Search box

Please make sure to include the full element ID, otherwise, the system might not recognize it. For example, for shift S-E6CWVEL, writing only "E6CWVEL" will not return any results:

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Print templates

  • info Specifically for Partial Shift Deposits Template for the preview to display the specific receipt, you would need to be logged in as the user that you want to look at, and the partial deposit needs to be part of the currently open shift for that user. The id to pass to the template would be the integrer of the specific deposit. Ex for the first deposit it would be 1. If you get the information via apis, you would find the value in the "partialDepositOrder" from the deposits array.
printingprint templatesprinters

Time Zones

This comparison highlights how the choice of time zone configuration—whether based on the first station or the account—affects the trip results. In Schedule 1, the UTC -5 time zone shifts the entire itinerary, requiring a local time adjustment at the destination. In Schedule 2, the alignment between the account’s time zone and Station D’s time zone eliminates the need for adjustments.

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