First you will have to select the Reservation product family from the drop down list and click the next button.

If you want to offer open return reservations you can check the This is an open return bundle checkbox to use this bundle to create the open part of that particular reservation. This bundle will not be available to be sell on it's own.

An open-ended ticket is another product option and allows passengers to purchase a known origin and destination combined with an unknown travel date. Once decided on a date of travel, the ticket can simply be redeemed and exchanged for a reservation.

This option will allow to redeem tickets of all the products associated with a given trip. For example, if we have a reservation product associated to a given trip and we also have a ticket product associated to it then we will be able to redeem the tickets related to the ticket product.

The "Move Reservation" feature (available since v5.7.6) has gained some improvements in this release

Probably the most commonly used product in the Betterez platform, the Reservation product allows customers to make reservations for a known origin and destination on a specified date in time. From there, the reservation product can get very specific using additional features such fare types, fare classes, brands, inventory, seatmaps, amenity groups and a host of other features.

In order to redeem a flexpass, the Flexpass must first be associated to the correct product, in this case, it is associated to the reservations product.

Open return reservations, are a variation of the product that allow the departure part of a trip to be a firm reservation (with a given day and trip) and the return portion of it is a redeemable item that can be converted in a proper reservation at a later day.

With the scanner app, the driver can simply scan the QR code of a redeemable item and, as long as the stations in the RI matches the current trip, a new reservation will be created for the passenger.

In case of Reservation products we have:

Notice that in some cases you may want to use different Ids for different items that may have different characteristics, even if they belong to the same product and type. For example: reservations in the same account sometimes have seat information and sometimes they don't depending on the schedule. You may want to test how your template behaves with the different reservations.

There is no option for taxes per origin or destination as Paid In items are not dependent on a reservation. Please make sure the station you have selected as the shift location has the right Country or Province so the taxes are applied correctly.

In order to use the Cross Border Taxation Basic Setup functionality, it is mandatory to configure only two sections: Tax Level and Route and fare level. Unlike Cross Border Taxation, it is not necessary to mark the stations as 'Is Border' since the logic of this setup takes the last station in the country of origin of the reservation as the 'Border' station.

Supported products: Reservations, Open Tickets, Flex Passes, External Passes and Redeemable Items.

Reservation

To enable your customers to have the option of making changes to their reservation using the Betterez Self Service Portal, you can select the "Enable self service change" option under the Customer account settings.

Creating and using an Attach-To-Ticket paid-in item follows the same process as creating Paid an item product and making it available for sale. There is, however, one small difference as it pertains to the purchase flow of a reservation product, since users will have the chance to choose it or not at the end of the new sales flow

The use of the operation messages feature will help communicate service disruptions/cancellations in a particular area to customers (via websales) and back-office users alike purchasing a reservation product or redeeming a flex-pass for a reservation.

Reservation Product: Using the drop down menu, select the reservation product with which you would like to associate the redemption of this Flex Pass.

Likewise, a websales user can redeem a Flexpass in advance for a reservation product through the internet. To do so, the client will have to copy and paste the Flexpass ID (FD-xxxxxxxxxxxxxxxxxxxxxxxx) that can be found in their transaction confirmation in the space on the corresponding Flexpass product screen and clicking the Redeem button.

• a ticket from the reservation type product.

• Tickets from reservations type products.

When purchasing an Open return ticket (already configured and linked to the reservation product), the system will take the price entered in the column"Open return price” in the configuration box.

The Betterez Reservation and Ticketing Management Platform now allows you to sell and display all of your products in different currencies. Once this feature is enabled in your account from the back-end, you can begin the configuration of our Multicurrency Solution in your account.

Also on the confirmation email attached to a specific reservation, there is a section that says Where's my bus? Click Here

The use of the operation messages feature will help communicate service disruptions/cancellations in a particular area to customers (via websales) and back-office users alike purchasing a reservation product or redeeming a flex-pass for a reservation.

When a customer confirms membership to part of a special group to which special pricing applies, the back office agent can use hide their fare type behind a combo box in order find the special fare agreement before requesting ID and continuing through the sales flow to purchase a reservation product.

The Bundle family of products, allow you to create different "bundles" or multi-trip booklets that can be sold at a discount and redeemed by the passenger at a later time for a proper reservation.

What we need now is to have an item associate to that paid in product. If we go to Admin -> Items and edit one of them, we'll notice the Type field will show the different options of Paid in products. We need to choose one of them. But that's not the only setting required, since we need to turn the Attach to Ticket flag ON and doing so we'll have the chance to set a Product related from a list of Reservation products in order to get it working along the simplified sales flow:

Always apply taxes to fees When enabled, this will override the taxable setting of the cancel fees and products in a transaction, to always apply any corresponding taxes to the cancel fees (only applicable to reservation and parcel products)

In order to create a No-Show Report for all the trips on a Reservation product, follow the next steps:

When purchasing a product from reservation (where the confirmation email has a link to change the ticket) or product that requires redeeming an item (such as bundle or flexpass), the link in the confirmation email will point to the first url that is available for that product. Even if it is available for All Domains or for several domains such as Domain 1 and Domain 2 it will always link to the Domain 1.

Loans is a payment feature that will allow you to provide "pay on delivery" or "collect" services to your customers. This is also often used for a pre-reservation flow for ticket sales.

• productFamily: reservation

In all cases, the general mechanic behind each payment type involves interaction with an external service where a unique reference number is obtained. These payment types are asynchronous as it is the extermal system who will update the status of the payment before processing the reservation based on the unique reference number. There are 3 status that can be returned by the external service:

The product mapping allows you to select for which common consumer and provider product sales can be made. Only available for reservation and ticket product families. It is possible to select more than one.

Both features have to be configured under the Admin>Product. More info about this menu here: Products - reservations

A continuación vamos a necesitar un item asociado al producto pagado que seteamos previamente. Si nos dirigmios a Admin -> Items y editamos uno de ellos, podremos ver que el campo Tipo mostrará las diferentes opciones posibles que hemos creado para los productos pagados, por lo que debemos elegir una de ellas. Sin embargo, ese no es el único seteo que necesitamos, ya que además tendremos que asegurarnos de encender la opción Adjuntar al ticket, lo cual nos habilitará a elegir un Producto asociado, que debemos eligir de una lista de productos de familia Reservation y quedar, de este modo, listo para ser utilizado en el flujo simplificado de ventas.

Product lines: Select the product(s) that you would like to associate the special service. SSRs are only applicable to Reservation products.

Selling from/Selling to: This field will allow the modifier to be executed for a specific date range during which a reservation sale is attempted.

Notice the shopping cart icon in the image below - this will appear on the webpage after the user selects at least one ticket, and provides their name and e-mail. Users can click the cart to get a view of the list of purchased fares, and move onward to the payment webpage. Alternatively, customers can also click the 'Continue Shopping' button which will redirect them to the reservations webpage.

Enable self serve change If checked, customers are able to make changes to reservations using Self service changes.

Product: Select the product for which you would like to send a notification. Only reservations products are allowed.

This means that trying to change a ticket that was "paid" with a flexpass will require the customer to pay for the full amount of the ticket (defined for the related reservations product) plus any applicable fees.