Depending on the type of transaction you are undertaking, there are a number of different fees that can be enabled and applied to a transaction and/or ticket.

Navigate to admin>seat fees.

The Fees report allows to view information related to any fees that are enabled in your account and that were applied through any of your sales channels.

Shows total to refund (including fees and penalties if applicable)

Depending on the type of transaction you are undertaking, there are a number of different fees that can be enabled and applied to a transaction and/or ticket.

There is the option to enable changes to cheaper fares. This feature allows the customer to change their ticket for another one in the same Product, but with a lower price. Additional charges and fees are still applied, and the customer will have to pay for these if applicable. The difference between the ticket fares will not be refunded.

To learn more on how to set up a seat fee please please click on the following link to our documentation on Seat Fees

• Promos do not apply over some Fees (like Transaction Fees)

The Overrides report is made for tracking the waived cancellation or change fees. It offers details on when and who did the override to provide better control on regular operations.

In websales, please make sure to disable any products or fees that do NOT have a loyalty equivalence if loyalty redemption needs to be implemented. Otherwise, passengers will get a payment error.

When you get to the payment step, the Shopping Cart page will show the purchase details with the ticket price, fees (if they apply), and the change credit listed.

After entering any penalty fees and comments, scroll to the bottom of the page and click complete refund.

You will be directed straight to the shopping cart where the appropriate taxes and fees will be applied and a payment can be made in cash by the customer. After payment is received and customer details are entered, click Pay

• Should pull ticket and passenger fees from each account

When moving a ticket, you can only transfer it to a different time, and it has to remain within the same Origin and Destination. Move is more of an admin function (IROPs), since there are less restrictions than with a regular change. Also, there are no fees associated with the Move function.

This report shows information about any refunds. This can include both cancellations and ticket changes. Since the system allows to have several policies for these operations, this report will show the details for each transaction and the total amount refunded after any fees are applied.

When changing the prices and calculating taxes backwards, the account’s rounding policy is applied and this can cause some rounding errors in connecting trips. This rounding errors will be fixed in the last ticket of each journey. Any transaction fees will be added to to the price after taxes.

• Added indicators on those seats that have additional fees.

Arriving at the shopping cart screen the user will find a summary of the purchase with any applicable taxes or fees included. Clicking on Check Out will bring the user to the Payment information where a payment can be applied to the transaction using one of the available forms of payment. Clicking on Next will finalize the purchase.

Continuing through the purchase flow, the user will select their desired trip and then proceed to checkout. If you have selected to apply change fees, they will have to pay for the fee before being able to change their ticket, otherwise, they can change their ticket with no charge or fee.

Pricing or extra fees can be managed in several ways. You can define specific pricing for each "Service type", one of them can be pricing for the pay on delivery method. For parcel pricing methods, please check Parcel Zones or Zone prices.

Fees do not apply to the bundle product.

• Report - Network agencies will only see the transaction data (fees, items, payments, tickets, etc.) created by themselves.

You can see the details of each one such as full ticket information, ssrs, fees or taxes applied to the ticket

The Special Requests report allows to view information related to any Special Services Requests (SSR) that were bought alongside a ticket. Usually, luggage fees or Insurance fees are included as a SSR.