The redemptions report allows to view information related to any tickets bought using redeemable items through any of your sales channels. This includes products like ticket bundles and flex passes.

For Market pricing, first you need to set up a modifier rule in a way that it always applies on top of the fare tables. When setting this up, make sure you include the Accumulation ratio and Redemption ratio values.

You can use the filters as desired to generate the movement reports which will show manual movements as well as redemption and un-redemption events.

A redemption can be made by scanning a code or reading an NFC tag, in both cases the app must be in scanning mode, being in scanning mode implies all the requirements to redeem are satisfied. Redemption by NFC is only available for Passes.

Next, because it is a Network Wide pass, you will ONLY have to select the month for which would like the pass to be valid as it can be used to redeem any origin and destination at the time of redemption.

Similar to the back office flow, on the Redemption process screen the user will be asked to choose the date of intended travel. If the Flexpass is O & D specific, you will not be able to change the origin or destination. If the Flexpass is network wide, you will be able to select your preferred O & D.

Ticket Status can be affected by payments, post-sales operations, redemptions, or time-based rules.

With this option if we have a ticket from A to D in a route that is A-B-C-D and the passenger boards in B or C then the redemption will be valid.

Select the Bundle product and enter the redemption code into the Item Id field before clicking redeem to continue through the redemption flow.

• Flex pass redemptions will create new tickets. This means that scanning a flex pass OR redeeming it in advance will add up a transaction and a ticket. However, since there is no payment associated to a redemption, the revenue will remain the same.

Vouchers are promotional tools that are available for one-time redemption only, and cannot be distributed for multiple purchases.

The list of manifest is a summary of possible trips with capacity, load and redemption information.

The Ridership report allows to view the number of ticket redemptions per schedule in a specific time window. It was recently enhanced to show trips from the current day.

You can enter here the redemption instructions and/or terms and conditions to use the redeemable items. You can enter these instructions in all the languages supported by your account.

Additionally, you may see the redemption history in the same Gift Certificate Details page.

Open Ticket product is not like the Open return. It is not redeemed for a travel date. It is just scanned and boarded. There is no redemption function.

When a Flexpass is configured to be "redeemed in advance, " customers can enter the sales flow to reserve a seat before their trip and "pay" using their flex pass. Tickets that were generated from a flexpass redemption can be changed or cancelled to free seats. However, the system will not grant any credit for the change operation to prevent fraud.

Vouchers are promotional tools that are available for one-time redemption only, and cannot be distributed for multiple purchases. In order to create a new voucher you must first navigate to Admin -> Vouchers to be brought to the Voucher Settings screen.

Reservation Product: Using the drop down menu, select the reservation product with which you would like to associate the redemption of this Flex Pass.

• Loyalty points for redemption: By pricing rule over a range of points redeemed.

Redemption ratio: This field indicates the redemption rate for the Loyolaty points program. The number of points to be redeemed for a ticket will be obtained by multiplying the ratio by the price.

La otra columna es LOYALTY_POINTS_FOR_REDEMPTION. El valor que ingrese en esta columna es la cantidad de puntos de fidelidad necesarios para comprar un origen y destino específicos con puntos de fidelidad.

Scrolling down within this view allows the user to click on different tabs to display historical transaction information as it pertains to actual transactions, unique tickets, refunds, redemptions, and loyalty points movements.