This feature allows an operator to refund a ticket while honoring the same payment methods that were used to pay for it when refunding the ticket. This would also include the scenario that a ticket was changed several times. In such a scenario, the refund will honor all the payments methods used in a ticket's change history.

There are specific processes to make a refund depending on the online payment method.

Not all tickets may be eligible for a refund. For example, non-refundable tickets or discounted tickets may have different refund policies than regular tickets.

This report shows information about any refunds. This can include both cancellations and ticket changes. Since the system allows to have several policies for these operations, this report will show the details for each transaction and the total amount refunded after any fees are applied.

For tickets that were changed, the original transaction that generated the ticket and ticket info remain the same and offset each other. To record the change, the system will create a new transaction with "0" balance, in which you will see a new ticket with the ticket amount, and a refund with the same amount. So using the formula above you will have tickets minus refunds equals transactions which is 0.

! [Cancelar el botón] (/Images/Backoffice/Refunds_Button_Cancel.png)

When the you have the prorate option enabled, the amount to be refunded will be prorated among all the payment types used in the ticket and in previous tickets in cases where the ticket was changed.

An option to automatically send an email exists for refunds under Admin > Setup. However, there is no equivalent setting for ticket changes, and the existing refund option does not trigger emails for ticket modifications.

This setting is needed if you want to redeem/unredeem tickets from past trips. Also, refunding expired tickets is only possible with this option enabled.

• Refund - Network agencies can only refund the transactions created by themselves.

Refund Api Url Is the URL of the referenced payment provider used for refunds. For testing enter '.',

Refund Api Url Is the URL of the referenced payment provider used for refunds. For testing enter '.',

Refund Api Url Is the URL of the referenced payment provider used for refunds. For testing enter '.',

Refund Api Url Is the URL of the referenced payment provider used for refunds. For testing enter '.',

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

The system will display an error with the legend :" Some of the selected items are invalid or missing” when a cancellation can not be made because of cuttoff time for refund has expired.

Refundable: If =true, this fee is refundable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

This means that a transaction will be printed in an order if the order contains at least one parcel, refund or flexPass.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Once on the cancellation screen you can decide if you will refund the whole amount of the flexpass or charge a penalty depending if the flexpass has been already redeemed for tickets or any other consideration.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

• A reservation ticket that is the product of redeeming a redeemable item may not be cancelled for a refund.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Haga clic aquí para [Cancelar un comprobante] (/contenido/operaciones/950_refund_to_voucher)

• Refund - The consumer will be able to refund the transactions created by the provider and consumer.

If the user has shift enable they will need to open a shift before making a sale, changing a ticket or making a refund.

• Reservation management: Facilitates the change, cancel and/or refund of reservations, with all relevant information.

Acerca del permiso /admin/refunds/override-payments

Acerca del permiso /admin/refunds/override-paids

Reembolsable en línea Si está marcado, puede procesar reembolsos directamente a través de su cuenta Betterez. Puedes encontrar más información sobre la forma de configurarlo en el artículo refund.

Reembolsable en línea Si está marcado, puede procesar reembolsos directamente a través de su cuenta Betterez. Puedes encontrar más información sobre la forma de configurarlo en el artículo refund.

Reembolsable en línea Si está marcado, puede procesar reembolsos directamente a través de su cuenta Betterez. Puedes encontrar más información sobre la forma de configurarlo en el artículo refund.

Reembolsable en línea Si está marcado, puede procesar reembolsos directamente a través de su cuenta Betterez. Puedes encontrar más información sobre la forma de configurarlo en el artículo refund.

Below the Product T&C's, you have the option to add specific Terms and Conditions to each Fare Class you define under Operations -> Fare Classes. Here you can describe any additional information about refunds or changes that are only applicable to a certain Fare Class.

Refunds or cancellations are not considered in the totals shown in the dashboard.

Scrolling down within this view allows the user to click on different tabs to display historical transaction information as it pertains to actual transactions, unique tickets, refunds, redemptions, and loyalty points movements.

Refundable and Changeable If checked, tickets purchased with this method of payment will be refundabled or changeable.

Refundable: If =true, this fee is refundable.