It is possible to do bulk redeem for active product lines and routes that are enabled, even if the schedule is expired.

If a ticket has been falsely redeemed there is an 'Unredeem' option.

For flex passes you will have a similar display as Ticket Details, but with the additional options of redeem and disable the FP.

Next, because it is a Network Wide pass, you will ONLY have to select the month for which would like the pass to be valid as it can be used to redeem any origin and destination at the time of redemption.

To redeem a gift certificate in the Betterez Backoffice app, the user would need to enter the entire 24 character Gift Certificate ID including the GC label as well, in the payment field. Since this is quite a long code, we recommend copying and pasting the digits when possible.

To redeem a pass product, please refer to the article Redeem flex pass

You will see the manifest name, the departure time, the date for the manifest the current capacity, the maximum load and how many tickets have been redeemed in the manifest.

When a bundle is purchased, the client will always receive a ticket confirmation that will have all of the redeemable item codes on the pdf that arrives to the client email. The number of codes on the pdf depend on how the bundle is configured for sale.

This setting is needed if you want to redeem/unredeem tickets from past trips. Also, refunding expired tickets is only possible with this option enabled.

This option will allow to redeem tickets of all the products associated with a given trip. For example, if we have a reservation product associated to a given trip and we also have a ticket product associated to it then we will be able to redeem the tickets related to the ticket product.

• En caso de que necesite bloquear la opción para anular el canje de tickets, debe modificar el rol del usuario seleccionando solo las capacidades de Crear y Leer de la ruta /tickets/redeem.

• En caso de que necesite bloquear la opción para anular el canje de tickets, debe modificar el rol del usuario seleccionando solo las capacidades de Crear y Leer de la ruta /tickets/redeem.

Auto redeem tickets for no check-in stations when closing check-in: If enabled, then all tickets will be automatically redeemed after the check in is closed.

At the same time, your customers will be able to redeem gift certificates via both the Betterez Backoffice and Websales app.

By Clicking on any one of the squares, you can access the manifest in order to redeem or unredeem tickets, manually add capacity to a specific schedule, or learn about any specific SSRs related to a manifest.

Likewise, a websales user can redeem a Flexpass in advance for a reservation product through the internet. To do so, the client will have to copy and paste the Flexpass ID (FD-xxxxxxxxxxxxxxxxxxxxxxxx) that can be found in their transaction confirmation in the space on the corresponding Flexpass product screen and clicking the Redeem button.

So for example if the date validation is set as a error, when the dates don't match it won't be possible to redeem the ticket. However if that validation is set as a warning the driver will be warned but is possible to redeem the ticket (either by moving it to the selected date or leaving the ticket in the original manifest's date).

• /tickets/redeem (actualizar) habilita la acción Canjear

A redemption can be made by scanning a code or reading an NFC tag, in both cases the app must be in scanning mode, being in scanning mode implies all the requirements to redeem are satisfied. Redemption by NFC is only available for Passes.

Instructions: Enter the instructions of how to redeem the voucher.

Accumulating and redeeming loyalty points is something that is managed at the level of Pricing records. For every journey pricing rule/Market pricing modifier that is entered, there are two parameters related to loyalty.

However, the other original ticket (Cusco > Juliaca) will still be available. We suggest cancelling this one if possible with a 100% penalty or redeem it.

If you modify a flex pass in use from Product A to Product B, all previous flex passes purchased with the flex pass linked to Product A wont be able to be redeemed for Product B but will still stay redeemable for Product A. Even if flexpass has already been modified to Product B. All future purchased flex passes will be redeemed with Product B.

Instructions: Enter the instructions of how to redeem the voucher.

Supported products: Reservations, Open Tickets, Flex Passes, External Passes and Redeemable Items.

Note: Expired tickets and redeemed tickets cannot be refunded