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27 results for "ticket status"

Tickets report

Within the Tickets Report, you can select from a variety of filters to select the data that you are interesting in seeing. As shown below, some of the filtering options available include filtering by product, payment status, date range from purchase, ticket date, or updates, and tickets belonging to a certain schedule or route. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

Within the Tickets Report, you can select from a variety of filters to select the data that you are interesting in seeing. As shown below, some of the filtering options available include filtering by product, payment status, date range from purchase, ticket date, or updates, and tickets belonging to a certain schedule or route. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

ticketsreports

Move

When moving a ticket, you can only transfer it to a different time, and it has to remain within the same Origin and Destination. Move is more of an admin function (IROPs), since there are less restrictions than with a regular change. Also, there are no fees associated with the Move function.

The original ticket will be set to status "expired"

moverestricted-moveunrestricted-moveiropsbulk-move

Reconciliation formula

For majority of the tickets sold, the work flow is straight forward: A ticket is generated when a transaction is successful. Paid transaction total equals paid ticket amount. Similarly when a gift certificate or a paid in item is created, a paid transaction is generated, and the transaction total equals to the amount paid for the gift certificate.

reconciliation

Transaction report

The Transactions Report lets you access a great deal of useful information pertaining to the financial transactions that have been done through all of your sales channels, using any payment method. This also includes the use of redeemable items when creating a ticket.

Once in the Transactions report page, you can filter the data by payment type, agency, transaction date, Auth code, Status, or Shift location. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

transactionsreports

Scanner account settings

With this option if we have a ticket from A to D in a route that is A-B-C-D and the passenger boards in B or C then the redemption will be valid.

Even when the validation is activated, if any message is left empty it means that no warning is presented for that check-in status.

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Payments online refunds

There are two guides below: One to set up the refundable status of the payment (only needs to be done once), and the actual process to cancel a ticket.

There are two guides below: One to set up the refundable status of the payment (only needs to be done once), and the actual process to cancel a ticket.

Manifests

You will see the manifest name, the departure time, the date for the manifest the current capacity, the maximum load and how many tickets have been redeemed in the manifest.

On the upper part of your manifests you have button where you can set your schedules to one of the following 4 statuses:

manifestscapacitybusredemption

Stations and locations

During the purchase flow the customer will be asked to select an airline when purchasing tickets from or to an Airport station, and the terminal will be used to group the tickets in the manifest to provide more information to your drivers.

In the status section you can enable or disable a station and/or disable it for the connection engine.

stationstationslocations

Print templates

You can configure Print templates overrides to use different printers for different print templates configurations. This is useful when you have different printers for different types of tickets or documents.

One important property displayed in this list is the Status of the template, if the template status is Draft that template will not be used even if it's relevance is higher than other templates. The Status needs to be Published to be able to use it. You can edit the status in the templates editor.

printingprint templatesprinters

Parcel report

This report shows information about any Parcels. This can include parcels in paid, waiting for payment, canceled and All status as well as ticket changes. Since the system allows to have several policies for these operations, this report will show the details of each parcel and the total amount of each of them.

This report shows information about any Parcels. This can include parcels in paid, waiting for payment, canceled and All status as well as ticket changes. Since the system allows to have several policies for these operations, this report will show the details of each parcel and the total amount of each of them.

parcelreports

Promotions report

The Promos report allows to view information related to any tickets bought using promo discounts through any of your sales channels.

Once in the Promos report page, you will see there are a variety of filters to select the data that you are interested in seeing. As shown below, the filtering options available include filtering by Product, Promo name, ticket date, creation date, payment status, and whether it has been redeemed already. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

promospromotionsreports

Fees report

Fees are an extra charge that can be applied to cover administrative expenses in certain operations. For example, you can add fees per transaction, ticket change fees, or cancellation fees.

feesreports

Overrides report

In any of the tabs you can select from a variety of filters to select the data that you are interested in seeing. As shown below, the filtering options available include filtering by Product, payment status, ticket creation date, or ticket update date. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

In any of the tabs you can select from a variety of filters to select the data that you are interested in seeing. As shown below, the filtering options available include filtering by Product, payment status, ticket creation date, or ticket update date. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

overridereports

Scanner app changelog 6.x.x

We have also made some improvements in the warnings and error dialogs adding context data for the driver. Now when a dialog pop ups to show an error or warning, we show the ticket number that the error/warning is related to.

Starting with this version the Shift feature abandons its Beta status as it is considered mature now.

scanningchangelog

Parcel scanning

  • Pull up the PDF ticket for your parcel, and place the QR code in the barcode reader. Once the scanner verifies the scan, you'll hear a short 'ping' that confirms the package was scanned.
  • Alternatively, if you go to Intelligence -> Parcel Scans, you can filter by date/time, agency, product and status, to see every instance of when the parcel was scanned.

Payment Providers: Referenced payment, Pay near me method

Changeable If checked, tickets purchased with this method of payment will be changeable.

Wait for payment completion Indicates whether Betterez waits for the payment provider to complete the payment or marks the transaction with Waiting For Payment status. If checked, a progress meter will begin show the elapsed waiting time. This flag is automatically checked with the IVR referenced payment types.

paymentsprovidersreferencedpay_near_me

Payment Providers: Referenced payment, Pinpad method

Changeable If checked, tickets purchased with this method of payment will be changeable.

Wait for payment completion Indicates whether Betterez waits for the payment provider to complete the payment or marks the transaction with Waiting For Payment status. **NOTE: This referenced payment type will need to conclude while the customer is still on the phone and the **Wait for payment completion** checkbox comes checked by default. While waiting for the payment to complete, a progress meter showing the transactions progress will appear.

paymentsprovidersreferencedpinpad

Payment Providers: Referenced payment, IVR method

Changeable If checked, tickets purchased with this method of payment will be changeable.

Wait for payment completion Indicates whether Betterez waits for the payment provider to complete the payment or marks the transaction with Waiting For Payment status. **NOTE: This referenced payment type will need to conclude while the customer is still on the phone and the **Wait for payment completion** checkbox comes checked by default. While waiting for the payment to complete, a progress meter showing the transactions progress will appear.

paymentsprovidersreferencedivr

5 day outlook

By Clicking on any one of the squares, you can access the manifest in order to redeem or unredeem tickets, manually add capacity to a specific schedule, or learn about any specific SSRs related to a manifest.

  • Manifest Status(Upper left)
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