Navigate to admin>service types.

Navigate to admin>service types.

A Special Service Request (SSR) allows operators to provide additional services to their passengers such as requests for accessible seating, requiring wheelchair storage, or declaring that a service animal accompany the passenger on board.

To enable your customers to have the option of making changes to their reservation using the Betterez Self Service Portal, you can select the "Enable self service change" option under the Customer account settings.

Check prices per rate, amounts may vary according to the type of service or amenities group

Fare types can affect your prices depending on the type itself, sales channels, etc. To configure the different fare types, please follow this link to the Fare Type creation support article. Creating fare types

Service types You can check this to show a service types combo box to select a service type to associate to a parcel.

You can also disable printing of all prices and payment types by unchecking Print prices in waybill

Enable self serve change If checked, customers are able to make changes to reservations using Self service changes.

Ask for phone type If checked, the customer will have to include the type of phone, a combo box will show up with a series of types to select from.

As we continue the initial configuration of your account, there may be some holidays to identify during which time you have abnormal or enhanced service schedules or cease operations altogether. In this case, you will need to identify these holidays.

As an operator, you have the ability to customize which of your products, and fare types the agency can sell. You can also choose which payment methods they can accept, as needed.

In some cases a terminal may be unresponsive or remain connected to a machine that is out of service. This will mean that you will not be able to process payments.

If you want agencies to be able to change tickets or provide some kind of customer service, you may want to grant access to more information. Check the Access Network Data to provide network seller with access to:

In all cases, the general mechanic behind each payment type involves interaction with an external service where a unique reference number is obtained. These payment types are asynchronous as it is the extermal system who will update the status of the payment before processing the reservation based on the unique reference number. There are 3 status that can be returned by the external service:

In all cases, the general mechanic behind each payment type involves interaction with an external service where a unique reference number is obtained. These payment types are asynchronous as it is the extermal system who will update the status of the payment before processing the reservation based on the unique reference number. There are 3 status that can be returned by the external service:

If you want the consumer to be able to change tickets or provide some kind of customer service, you may want to grant access to more information.

Once the invitation is accepted, it will redirect you to configure products and fare types.

• Special service request

This feature allows to use different printers and formats for selected print templates types, products, and more.

Having transparent and visible terms and conditions for use of your products and services is essential to help mitigate risk and customer dissatisfaction. As such, the configuration of your general terms and conditions is something that should not be overlooked.

Probably the most commonly used product in the Betterez platform, the Reservation product allows customers to make reservations for a known origin and destination on a specified date in time. From there, the reservation product can get very specific using additional features such fare types, fare classes, brands, inventory, seatmaps, amenity groups and a host of other features.

First you should select one or more Service types that will be associated to the zone price.

First you should select one or more Service types that will be associated to the zone price.

First access the web sales window and select the service you want to apply the gift certificate to. In this example we will reserve a ticket. Enter the origin, destination, and type of fare. Select the desired trip. Enter the passenger's details and any additional services they require. Review the details of the trip and press the checkout button.

In the above example, if you were to provide us the whitelist above, it would indicate that for Visa(V), you would accept any of the codes ["Y", "X", "W", "Z", "A"], but if a successful purchase was returned with a code of "U", Betterez should void that purchase, and therefore not complete the sale. The other codes listed correspond to Mastercard(M), American Express(AX), and Novus/Discover(NO), and each can be assigned its own whitelist. Codes for all credit card types mentioned must be provided.

Keep in mind this just applies for backoffice. Self service change is NOT limited by this setting. Self service changes are also considered for this counter.

Loans is a payment feature that will allow you to provide "pay on delivery" or "collect" services to your customers. This is also often used for a pre-reservation flow for ticket sales.

Request endpoint: This endpoint will be used to send GET and POST requests for some actions that your application may want to do, like resetting a pwd (action='resetPwd'), self service changes (action='change'), using a gift certificate (action='useGiftCertificate'), redeeming a flexpass (action='redeemFlexpass'), logging a user using a jwtToken (action='logginUser'), etc.

Settings: This should ba a valid JSON object, you can use this to expose certain values to your application, like specific fare types or productIds. Make sure you don't expose private information in this object.

With Betterez, you can actively monitor the capacity of your different schedules, the purchase of different products , and/or the purchase of special service requests by using the Notifications feature.

After the user roles have been defined and updated, it is important to understand the user journey of both types of user.

You also have the option of creating new customers prior to them even purchasing any service from you.

Group shift by operating company If enable the shift summary will be showed the total amount by brand, also any product that comes or becomes a ticket service will be split by the operating company based on the ticket and the origin-destination if is flex pass or RI. This setting only has effect if the account has the option 'Enable finance information by operating company' configured.

Note that account inputs such as terms and conditions, fares types, custom messages, etc will not be automatically translated and will need to be completed by the operator since they depend on the message/name you will like to enter here.

Free form input text tolink this station to a external service. Can be used for external integrations.

If you have Special Service Requests fees, such as an extra large baggage fee, the are configured out on the Special Service Request page under the Admin tab.

Once created, the new custom field will appear in the final window of the checkout process, right before the payment is finalized. For example, in the image below you can see a a customer field to collect information about how the customer heard of the service.

A Paid in product is useful for an operator selling ancillary items such as bikes rack service, extra luggage, food items, beverages, etc.

Use Case: Operators can have drivers sell additional services at bus side, items that may not have been declared or booked at the time of the ticket sale. For example: extra baggage, blankets, bringing a pet carrier on board.

Configuration: Administration -> Scanning, go to "Scanner app sales" subheading

Make sure to update to the latest driver app to see the latest features.