In order to configure a paid-in item, go to Admin > Items and select + Add New Item to arrive at the New Item screen to begin the configuration.

A Paid in product is useful for an operator selling ancillary items such as bikes rack service, extra luggage, food items, beverages, etc.

The starting point to get this functionality working is to have a paid in family product already created and set to work in backoffice. Go to Admin -> Product Lines and check if the account has the right product having the paid in product family in place and check if it's properly set:

For majority of the tickets sold, the work flow is straight forward: A ticket is generated when a transaction is successful. Paid transaction total equals paid ticket amount. Similarly when a gift certificate or a paid in item is created, a paid transaction is generated, and the transaction total equals to the amount paid for the gift certificate.

Proration tracks all payments. In the above case the client purchased a ticket with credit, debit and cash. Then made a change with an extra fee and paid this change again in cash.

• The total amount of tickets shown include only "Paid" tickets.

When changing a ticket, any transaction or ticket fees will need to be paid again. This is because a new transaction and ticket are generated during the change process.

The Items report allows to view information related to any paid-in or paid-out transactions that were done through any of your sales channels.

If there is any fee or additional amount to be paid, it will allow you to proceed with the change, subtracting the pending amount.

Use Case: For operators who have configured open return tickets, allow your passengers to redeem the open return for a different origin and destination than was booked on the first leg. Ex: customer can book A -> D and then use the open return to redeem for a C -> B ticket. The value of the open return is paid against the cost of the return for whatever O&D.

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• Success indicates that the payment was processed successfully and the transaction will show as Paid

• Referenced payments cannot be combined with other payments when the "Wait for payment completion" option is enabled. In this case, a transaction must be paid in full with a single referenced payment.

This report shows information about any Parcels. This can include parcels in paid, waiting for payment, canceled and All status as well as ticket changes. Since the system allows to have several policies for these operations, this report will show the details of each parcel and the total amount of each of them.

The Payment adjustor represents the percentage discount that will apply to the total of the transaction. For example, a value of 40 means 40% of the original transaction total will be paid using this payment method

Consider that transaction numbers refer to a financial transaction, of which multiple tickets may be associated. If a passenger purchased 3 tickets and paid for them all at once, 1 transaction number, and 3 ticket numbers would be created.

Paid in items

• Users can sell paid in items from the app now.

• Purchase date and time (when the transaction was fully paid)

Since there is no way to add an equivalence of points with certain products, the difference must be paid with another payment method.

• On the payment confirmation screen you can see that trasaction code, the amount paid was 0.00 and the payment was Redeemable item

This will be available just for the applicable products. For products without routes, like Paid In items, this section will collapse.

Only products of the reservation family & paid in items are supported.

• Paid in, paid out items

This is view/reporting only and will not calculate commission amounts to be paid.

Commission: Enter the commission amount you wish to provide to the agency. IMPORTANT This is view only and will not calculate commission amounts to be paid.

Default shift location The selected station will be used by default in cases where the user has not setup a shift during the sales process. ie. to calculate taxes based on province on products that don't use a station, for example, paid in. It's also used when making purchases via websales for those same type of products.