You have to activate the check on Prorate refund amounts based on payment history to proceed with the cancellation of the transaction or ticket.

Email refund receipts automatically: when selected, upon completing a refund (cancellation) an email will be send to the customer associated to the original transaction with details of the refund and a PDF of the transaction details.

Cancellation fees apply to ALL transaction fees. Example: If a cancellation fee is linked to a product it will apply to the ticket and the transaction fee in that transaction. If it is not linked to a product it will not apply to the ticket of a different product but it will still apply to the transaction fee. Transaction fees are not linked to products so all cancellation fees in the account will apply to transaction fees.

For tickets that were cancelled, similar to the changed tickets, the original transactions and tickets remain the same; a new transaction is created to record the cancellation. But what differs is that there will be no tickets created, instead, a refund will be created, if there a fee setup for cancellations, a transaction fee record will be created too. Taking a ticket worth $10 for example, and fee for cancellation is $1 for example, the system will record a refund of 10, transaction fee of 1, and transaction of -9, so the formula will work as -10+1- (-9) =0

Once on the cancellation screen you can decide if you will refund the whole amount of the flexpass or charge a penalty depending if the flexpass has been already redeemed for tickets or any other consideration.

• Using the search menu (magnifying glass at the top right) Locate the ticket or transaction that you want to refund, click the Cancel ticket button. Note that the user making the cancellation must have permissions to do this operation. Otherwise, the Cancel button won't be available.

The Overrides report is made for tracking the waived cancellation or change fees. It offers details on when and who did the override to provide better control on regular operations.

Fees are an extra charge that can be applied to cover administrative expenses in certain operations. For example, you can add fees per transaction, ticket change fees, or cancellation fees.

The system will display an error with the legend :" Some of the selected items are invalid or missing” when a cancellation can not be made because of cuttoff time for refund has expired.

• If there are two "is companion" fare types travelling with one "requires companion" fare type, the system will permit the cancellation of one of the "is companion" fare types, but not both, without having to cancel the "requires compaion" fare type.

In case the fares classes to be mapped have different change or cancellation policies the system will display a warning.

The use of the operation messages feature will help communicate service disruptions/cancellations in a particular area to customers (via websales) and back-office users alike purchasing a reservation product or redeeming a flex-pass for a reservation.

Every change/cancellation or update that involves a new payment, will always generate a new transaction. In the details of the new transaction you will also have a reference to the old one, to track information and undertsand the status.

This report shows information about any refunds. This can include both cancellations and ticket changes. Since the system allows to have several policies for these operations, this report will show the details for each transaction and the total amount refunded after any fees are applied.

Refunds or cancellations are not considered in the totals shown in the dashboard.

The use of the operation messages feature will help communicate service disruptions/cancellations in a particular area to customers (via websales) and back-office users alike purchasing a reservation product or redeeming a flex-pass for a reservation.

Cancellations are not discounted from the Clout (they do not affect the ranking of Newbie, Average, Rockstar), but they are discounted from the LTV.