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Optional admin configuration

In order to select that payment methods that you would like to accept, navigate to Admin > Payments for a review of all of the different payment methods that the Betterez platform can accept.

In order to select that payment methods that you would like to accept, navigate to Admin > Payments for a review of all of the different payment methods that the Betterez platform can accept.

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Payments online refunds

  • Go to Admin/payments to choose the payment method to configured.
  • Go to Admin/payments to choose the payment method to configured.

Refund payment proration tickets

About the /admin/refunds/override-payments permission

This feature allows an operator to refund a ticket while honoring the same payment methods that were used to pay for it when refunding the ticket. This would also include the scenario that a ticket was changed several times. In such a scenario, the refund will honor all the payments methods used in a ticket's change history.

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Account setup

Navigate to admin>setup.

If checked, it will select and apply the first payment on the payment select box based on the payments order. If the payment requires extra information you will have to enter that information manually. SO this should be used only when the first available payment can be applied automatically. ex: Cash, Lane 3000, Square.

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Refunds

To set a payment method as "Refundable" go to Administration/Payments and select the one you want to enable.

To set a payment method as "Refundable" go to Administration/Payments and select the one you want to enable.

Refunds

Scanner account settings

To see these options go to Admin -> Scanning section in back office.

-Click ‘Add new’ and fill in the required details. Note that a pay on account needs to be created prior to setting up a code. In order to do so, go to ‘Payments’ option under the ‘admin’ drop-down, and select ‘pay_on_account’; then follow the instructions listed there.

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Network / Agencies

Navigate to admin>network to configure your own account's network configuration, or to manage the agencies partnered with your account. By definition, a network agency is a secondary -but independent- account with limited access to your inventory.

  • Report - Network agencies will only see the transaction data (fees, items, payments, tickets, etc.) created by themselves.
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Search box

You can find the search box on the top right corner, next to the Admin Menu from every page in the Betterez System. Click on the Magnifier Glass Icon or press Alt+F to be able to type in the box.

You can search Transactions by the authorization code or the reference number of one of the payments in the transaction as well. To do so use the 'ac:' or 'rn:' prefix to indicate what you are trying to search for.

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Account preferences

First, navigate to Admin -> Account and drop down the General menu to begin selecting your preferences.

Select the main currency of the account. This is the currency that will be used to process all payments in the account when interacting with third party payment providers.

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Move

When moving a ticket, you can only transfer it to a different time, and it has to remain within the same Origin and Destination. Move is more of an admin function (IROPs), since there are less restrictions than with a regular change. Also, there are no fees associated with the Move function.

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Using the scanner app

In case the user needs to select trips that started the day before, it can be configured under admin/scanning in back-office (scanner version 5.12.1 or greater is needed).

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