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Exporting data

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Most reports are available for export as a .csv file (which can be opened in Excel).
Start by going to the report which has the data you'd like to download. There will be a Download button at the top of the grid.

reportsexportcsvscheduled-reportscheduled report

Ridership report

The Ridership report allows to view the number of ticket redemptions per schedule in a specific time window. It was recently enhanced to show trips from the current day.

ridershipreports

Tickets report

Within the Tickets Report, you can select from a variety of filters to select the data that you are interesting in seeing. As shown below, some of the filtering options available include filtering by product, payment status, date range from purchase, ticket date, or updates, and tickets belonging to a certain schedule or route. Once you select the data you would like to display, click on the "Apply Filters" button to display the data.

ticketsreports

Special service requests - SSRs

Capacity impact: Enter a value so that the special service affects the capacity of the scheduled route, as in, it will update the capacity of the trip in which the ticket was purchased.

Note: The default value will not appear in the reports, so we advise to use this as a hint for agents/customers.

special-service-requestsrequestssr

Segments information

The Segments information contains settings the information that will be used to add travel time and travel distances to the tickets. This information is used to generate schedules and to set the information in the ticket for the tickets report.

segmentsdistancestravel time

Products families

  • warning Once a product is created you could modify its name and it will populate to the booking flow, schedules, etc, and it will still work, since its ID will remain the same. The only "issue" to notice is that it will not change in the reports. The reports will still show the original name with which the product was created but it can still be filtered by the its ID which does not change.
products families