The Special Requests report allows to view information related to any Special Services Requests (SSR) that were bought alongside a ticket. Usually, luggage fees or Insurance fees are included as a SSR.

A Special Service Request (SSR) allows operators to provide additional services to their passengers such as requests for accessible seating, requiring wheelchair storage, or declaring that a service animal accompany the passenger on board.

With Betterez, you can actively monitor the capacity of your different schedules, the purchase of different products , and/or the purchase of special service requests by using the Notifications feature.

A Special Service Request (SSR) allows operators to provide additional services to their passengers such as requests for accessible seating, requiring wheelchair storage, or declaring that a service animal accompany the passenger on board.

Your public api key should be used in the X-API-KEY header when making a request to the Betterez API.

After selecting the trip you wish to purchase, in the Passenger details screen, you can select the Special Service Request (SSR) that are configured for this trip.

Once a user is enrolled in the loyalty program, points can be manually added to or removed from the loyalty member's account by an administrative user. The ability to add or remove points is hidden behind a permission that can be added to a user role upon request by contacting support@betterez.com. The user adding or removing the points must also select one of the pre-configured reasons for the addition or deletion of points and may also add a free-text comment.

Note: When working in offline mode, normally the first download will consume much more data than the requests done at synchronization time.

During testing transactions need to end in zero cents or they will fail. Also during testing transactions need to be or small amounts or they will fail. If online refunds are required for your business, you must request that your Moneris account manager enables Independent Refunds on your account.

Before enabling 3DS please contact Stripe and request they enable MOTO payments in your account. Once the MOTO payments are enable by Stripe you can enable 3DS. If you don't have MOTO enable on Stripe payments in back end using Stripe with 3DS enable will fail.

The first step would be to send a request to our support team (support@betterez.com) so our team can enable the Integration Settings for Busbud as a third party reseller.

If you have Special Service Requests fees, such as an extra large baggage fee, the are configured out on the Special Service Request page under the Admin tab.

Our Trip Search Service ('service') receives the search request and begins working on it.

As we are purchasing a Monthly Pass Flexpass that has been configured for specific point to point use, the next screen will request the origin and destination and the month for which you would like this pass and click Next

Use Case: Customer may create multiple profiles over their purchase history. In Betterez you are able to select one profile as the parent, and merge all other profiles into the parent. All history and loyalty points are moved to the main parent profile.

Configuration: The setting is available in any customer details page, the button to “merge” will be at the top right. If this option is not available right now in your account, please reach out to support@betterez.com and request to enable the customer account merge feature.

Betterez Support Article

If there are Special request booked we will see the id and the qty for each one booked.

Crear un SSR es fácil. Para comenzar, siga este enlace para [Configuración de solicitud de servicio especial] (../admin/330_special_service_request_create)

Using this endpoints will require an application authorization token to be used in the headers of the requests. The token is generated using the application keys and the application name. Read more about this here.

El uso de estos endpoints requerirá el uso de un token de autorización de la aplicación en los encabezados de las requests. El token se genera utilizando las claves de la aplicación y el nombre de la aplicación. Lea más sobre esto aquí.