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Time Zones

The Time Zone is the time setting on which most configurations related to time within the account will initially be based.

Additionally, the option Allow schedules to have different time zones enables schedules to be based on a time zone that is either the same as or different from the account's time zone.

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Pricing - parcel zones

You will enter prices one line at a time with a weight and distance range. When searching for prices the algorithm will try to match a record here based on the total weight of all parcels of the same fare type in a shipment and the distance between origin and destination.

Navigate to admin>pricing>parcel zones.

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Schedules

Time: Enter the schedule departure time in 24 hour clock, ex. 18:30 or 02:25. The times are based by default on the account's time zone, but they may also be set according to the time zone of the first station in the itinerary.

Time Zones: Select the time zone on which the schedule will be based. The first option, "Use account time zone," bases the schedule on the time zone configured in the account, while the second option, "Use time zone of first station," applies the time zone of the first station in the itinerary.

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Busbud/OTA integration

Always: The system will automatically send a confirmation email each time a refund is processed.

Busbud does not use shifts so if your price is configured by shift zones you need to update those rules (duplicate them) and make sure that they are not shift zone restricted or Busbud wont have access to them.

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Release Notes

Two key updates have been made to the Pay Later configuration:

New Setting – Expiration Time Prior to Trip Departure
A new time-based parameter allows you to expire Pay Later reservations X minutes or hours before departure, whichever is earlier between this setting and the existing Maximum Waiting Time. This helps automatically free up held seats if payment is not initiated in time.

Updated Setting Language – Wait Time Departure Offset

New Name: Wait Time Departure Offset
New Tooltip: To permit payment processing to continue past the departure time of a trip, this setting allows the 'waiting for payment' status to extend beyond departure by the offset time specified.

These updates provide greater flexibility and automation in managing seat holds and payments near departure times.

Also updated:

Journey Pricing: Create and Update rules

The Advance purchase from and Advance purchase to fields are used to define the time window in which ticket purchases are allowed before a trip's departure. These settings ensure that tickets can only be bought within a specific range of hours before the scheduled departure time.

Enter the shift zones, sales channels and shift locations targeted by this rule.

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Stations and locations

Timezone: Using the drop down menu, select the appropriate timezone in which the station is found. by default, a newly created station will inherit the timezone of the main account.

If you have stations in different timezones, you can adjust the timezone for that particular station so it accurately reflects the local time in that station.

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Payment Providers: Default Referenced payment methods

The next configuration set the expiration time of referenced payments.
By default, and if these parameters are not set, a payment will expire at trip departure time and if it has not a trip departure time the payment will expire after 12 hours.
Sale using this kind of providers after trip departure time could have an unexpected behaviour. If you need sale after trip departure please consider set a maximum waiting time.

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Changing a ticket

Expired tickets should not be changed unless the cutoff time established is negative. Cutoffs time can be managed from the product line properties (Cutoffs)

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Move

When moving a ticket, you can only transfer it to a different time, and it has to remain within the same Origin and Destination. Move is more of an admin function (IROPs), since there are less restrictions than with a regular change. Also, there are no fees associated with the Move function.

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Printing

If you check the reprint option, you have to verify that the /tickets/re-print option is enabled in roles and permissions, also you have to take into account that you will only be able to print a second time but with a watermark indicating reprint.

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