When a bundle is purchased, the client will always receive a ticket confirmation that will have all of the redeemable item codes on the pdf that arrives to the client email. The number of codes on the pdf depend on how the bundle is configured for sale.
These redeemable items can be redeemed in the backoffice sales channel, via the online websales channel or with the scanner app (v7.15.2 or higher).
You can enter here the redemption instructions and/or terms and conditions to use the redeemable items. You can enter these instructions in all the languages supported by your account.
You can enter here the redemption instructions and/or terms and conditions to use the redeemable items. You can enter these instructions in all the languages supported by your account.
The redemptions report allows to view information related to any tickets bought using redeemable items through any of your sales channels. This includes products like ticket bundles and flex passes.
The redemptions report allows to view information related to any tickets bought using redeemable items through any of your sales channels. This includes products like ticket bundles and flex passes.
When tickets were purchased using the pre bought redeemable items, a layer of logic adds to the above: When a bundle/Redeemable items were purchased, a transaction is created. To recon this we will need redeemable items created minus the transaction; When a redeemable item is redeemed, there is no new transaction is created, but a ticket will be generated, to recon this the ticket minus the redeemable item redeemed, it will give us 0.
When tickets were purchased using the pre bought redeemable items, a layer of logic adds to the above: When a bundle/Redeemable items were purchased, a transaction is created. To recon this we will need redeemable items created minus the transaction; When a redeemable item is redeemed, there is no new transaction is created, but a ticket will be generated, to recon this the ticket minus the redeemable item redeemed, it will give us 0.
External Passes, Flex Passes and Redeemable Items always allows reverse O & D, regardless of this setting.
To use the scanning app for the first time it is necessary to configure the following items in the account via back office:
Open return reservations, are a variation of the product that allow the departure part of a trip to be a firm reservation (with a given day and trip) and the return portion of it is a redeemable item that can be converted in a proper reservation at a later day.
You would like to see in the shopping cart the summary of the items.
In open return cases, you can also refund a RI if it has not been redeemed. The Redeemable Item payment method and Bundle must be configured as cancellable.
Click on the message to confirm the selected items for refunds.
The Transactions Report lets you access a great deal of useful information pertaining to the financial transactions that have been done through all of your sales channels, using any payment method. This also includes the use of redeemable items when creating a ticket.
The Transactions Report lets you access a great deal of useful information pertaining to the financial transactions that have been done through all of your sales channels, using any payment method. This also includes the use of redeemable items when creating a ticket.
IMPORTANT: In the case of redeemable items, open return and flexpass, the seat class will not be applied even though a seat has a fee configured.
IMPORTANT: In the case of redeemable items, open return and flexpass, the seat class will not be applied even though a seat has a fee configured.
IMPORTANT: In the case of redeemable items, open return and flexpass, the seat fee will not be applied even though a seat has a fee configured.
IMPORTANT: In the case of redeemable items, open return and flexpass, the seat fee will not be applied even though a seat has a fee configured.
Before we can properly configure a schedule, there are a number of items that we must first consider and create before we create the schedule as these items will be associated at the schedule level.
Supported products: Reservations, Open Tickets, Flex Passes, External Passes and Redeemable Items.
Supported products: Reservations, Open Tickets, Flex Passes, External Passes and Redeemable Items.
Open return reservations, are a variation of the product that allow the departure part of a trip to be a firm reservation (with a given day and trip) and the return portion of it is a redeemable item that can be converted in a proper reservation at a later day.
The system will display an error with the legend :" Some of the selected items are invalid or missing” when a cancellation can not be made because of cuttoff time for refund has expired.
If in the configuration of the product the "Redeemable in advance" option is enabled, the FP will not display the "Redeem" button, but will qlways show the redeemed times on the details section