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Special service requests report

The Special Requests report allows to view information related to any Special Services Requests (SSR) that were bought alongside a ticket. Usually, luggage fees or Insurance fees are included as a SSR.

The Special Requests report allows to view information related to any Special Services Requests (SSR) that were bought alongside a ticket. Usually, luggage fees or Insurance fees are included as a SSR.

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Special service requests - SSRs

A Special Service Request (SSR) allows operators to provide additional services to their passengers such as requests for accessible seating, requiring wheelchair storage, or declaring that a service animal accompany the passenger on board.

A Special Service Request (SSR) allows operators to provide additional services to their passengers such as requests for accessible seating, requiring wheelchair storage, or declaring that a service animal accompany the passenger on board.

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Optional admin configuration

A Special Service Request (SSR) allows operators to provide additional services to their passengers such as requests for accessible seating, requiring wheelchair storage, or declaring that a service animal accompany the passenger on board.

A Special Service Request (SSR) allows operators to provide additional services to their passengers such as requests for accessible seating, requiring wheelchair storage, or declaring that a service animal accompany the passenger on board.

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Notifications Operator

With Betterez, you can actively monitor the capacity of your different schedules, the purchase of different products , and/or the purchase of special service requests by using the Notifications feature.

With Betterez, you can actively monitor the capacity of your different schedules, the purchase of different products , and/or the purchase of special service requests by using the Notifications feature.

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Sales Flow

After selecting the trip you wish to purchase, in the Passenger details screen, you can select the Special Service Request (SSR) that are configured for this trip.

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Fees create

If you have Special Service Requests fees, such as an extra large baggage fee, the are configured out on the Special Service Request page under the Admin tab.

If you have Special Service Requests fees, such as an extra large baggage fee, the are configured out on the Special Service Request page under the Admin tab.

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Connections

To ensure connections are working properly, make sure all the @ and - special characters are removed from the station names. Also, if you wish for the station to be considered by the connections engine, the don't use for connections flag must remain unchecked.

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Configuración de administrador opcional

Una Solicitud de servicio especial (SSR) permite a los operadores brindar servicios adicionales a sus pasajeros, como solicitudes de asientos accesibles, requerir almacenamiento para sillas de ruedas o declarar que un animal de servicio acompañe al pasajero a bordo.

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