Once a user is enrolled in the loyalty program, points can be manually added to or removed from the loyalty member's account by an administrative user. The ability to add or remove points is hidden behind a permission that can be added to a user role upon request by contacting support@betterez.com. The user adding or removing the points must also select one of the pre-configured reasons for the addition or deletion of points and may also add a free-text comment.

Acumulating and redeeming loyalty points is something that is managed at the level of the Journey Pricing bulk upload csv template. For every journey pricing rule that is entered, there are two columns related to loyalty.

In order to create your unique loyalty program, Navigate to Admin -> Loyalty

If in the Enrollment section of the configuration of the loyalty program, the checkbox Enroll customer by default was left blank, the customer will not be automatically enrolled into the Loyalty Program. If this is the case, the customer can enroll in the loyalty program in one of two ways:

Navigate to admin>payments scroll to find the payment having loyalty_points as its provider and click in the name.