The Merge Customer functionality is designed to address and reduce duplicate records in the customer report. It is important to note that multiple records for the same customer may be created due to various factors, such as:

If you want to get data that overlaps both Active and Archived date ranges, your only option currently is to select the date range that goes beyond the Active range, and to download all, which will email you data from both data sources. You will have to merge this data on your local machine currently. We are in the process of enhancing this experience, so look for improvements in the customer experience in the future.

Starting with v9.x.x Scanning workflows and modes have been merged into one single way of operating, so this settings will be ignored when using scanner v9.