In a situation where more than one station along a passenger's route has an "Apply to station" item, the last station a customer passes through with an "Apply to station" item will be associated. This means you cannot have more than one item attached to a single ticket.

Also on the confirmation email attached to a specific reservation, there is a section that says Where's my bus? Click Here

On the confirmation email attached to a specific reservation, a section asks Want "Want to change the ticket? Click Here"

If there is an error in a print template (and for some reason the system cant load the default template), it will not print the requested pdf (ticket, transaction, invoice, etc...). This might also cause that the confirmation email is not sent since the system cant produce the attached pdf it should send. If you find that you cant print or email is not being sent, make sure your updates to the print templates are not throwing an error. If so, please correct the template and attempt to print or send confirmation email.

Note: For the moment, the system does not send the pdf of the voucher attached to the cancellation confirmation, so the agent must enter the code and send or print it, in order to identify the Voucher ID on the transaction details, is the one that says “Auth. Code” and star con capital letters VC.