With Betterez, you can actively monitor the capacity of your different schedules, the purchase of different products , and/or the purchase of special service requests by using the Notifications feature.

Then click the Operators card and click the Add new button to arrive at the New Notification screen where you will begin the configuration of your new notification.

With Betterez, you can actively monitor the capacity of your different schedules, the purchase of different products , and/or the purchase of special service requests by using the Notifications feature.

A Special Service Request (SSR) allows operators to provide additional services to their passengers such as requests for accessible seating, requiring wheelchair storage, or declaring that a service animal accompany the passenger on board.

There can often be disruptions to services or specific operational updates that require notifications to customers. The manifest email notification is available to provide live email messages to customers (NOT passengers) who have purchased tickets in a given manifest.

Use Case: An operator sells a 10-use Flex Pass for 1,000 MXN.
Revenue is initially assigned to Operating Company A.

Over time:

For tickets purchased through the Distribusion channel, operators are required to contact the Distribusion Support Team at support@distribusion.com to request a refund. The Distribusion team will manage the refund process, and upon receiving their confirmation, the operator may proceed with the ticket cancellation within the IMS account to ensure that the seat is released and made available for resale.

In some cases, there are instances where an operator may want to include (and charge) an item that will be automatically purchased upon arrival at the destination station.

Terminals can only be configured in your main operator account. Network agencies can use terminals from the list you have created in the main operator account.