For tickets purchased through the Distribusion channel, operators are required to contact the Distribusion Support Team at support@distribusion.com to request a refund. The Distribusion team will manage the refund process, and upon receiving their confirmation, the operator may proceed with the ticket cancellation within the IMS account to ensure that the seat is released and made available for resale.

Este mismo procedimiento puede aplicarse para cualquier OTA como Wanderu y Distribusion. Se debe verificar que el método de pago habilitado para cada OTA sea el correspondiente.

This same procedure can be applied for any other OTAs such as Wanderu and Distribusion. Make sure the payments used for each OTA are the right ones.